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Pat Lobb Toyota of McKinney

McKinney, TX

4.8
5,652 Reviews
Pat Lobb Toyota is proud to be the recipient of 3 prestigious awards. Presidents Award-awarded for outstanding customer service, sales excellence, along with parts and service excellence. Board of Governors-Awarded to only 60 dealers in the country and Pat Lobb Toyota was the ONLY DFW dealer to be honored with this accolade. Presidents Cabinet-awarded to only 12 dealerships in the country, Pat Lobb Toyota is the ONLY DFW dealer to be awarded this accolade, EVER! WE HAVE OVER 1,000 NEW AND PRE OWNED TOYOTAS, SCIONS, AND OTHER BRANDS IN STOCK AND AVAILABLE FOR IMMEDIATE SALE. COME BY OR CALL US AT 214-544-8696 TODAY! Pat Lobb Toyota of McKinney is proud to serve Dallas, McKinney, and surrounding areas. We are family owned and operated. If you are looking for a friendly No-Pressure environment, come to Pat Lobb Toyota of McKinney. We are easy to find, Conveniently located 20 minutes north of downtown Dallas. We strive to make buying a vehicle fun!
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3350 South Central Expressway

McKinney, TX

75070

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Showing 5,652 reviews

September 17, 2020

He is sort of a slow-motion kind of sales person. No real drive. Also not knowledgeable about the cars such as the difference between a 2020 and 2021. And was wrong about some features. SMH More

by —
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hurst
2.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Perez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Hashem
Sep 17, 2020 -

Pat Lobb Toyota of McKinney responded

Hello, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. “The Right Choice” Pat Lobb Management Team

Jan 16, 2021 -

responded

Hello. I wanted to let you know that at the time I escalated my experience to customer service online who then let management know. Matt Hashem then worked with me and gave me an outstanding deal. Could not have been happier. It all worked out and I bought the car. Been wanting to let you know. Thank you.

September 15, 2020

They promise to fix/replace (Hood,tires,rear light) but only fix the hood, and replaced only one tire bc I had to pay to the other. Rear light has water inside due to the crack that had when I bogey it. I More

by ignaciord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose, Chuck Warner
Sep 29, 2020 -

Pat Lobb Toyota of McKinney responded

Hello, We never like seeing that our service didn’t meet your expectations. We are studying this, and will be better as a result rest assured. Pat Lobb Management Team 214-544-8696 socialmedia@toyotaofmckinney.com

September 14, 2020

I leased a car here three years ago with the help of George and he was super helpful during the whole experience. I had it serviced at this dealership every time it needed maintenance and, I always had More

by bridgit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mogollon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Pat Lobb Toyota of McKinney responded

Bridgit, It's fantastic to hear that George provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Pat Lobb Toyota of McKinney! “The Right Choice” Pat Lobb Management Team

September 14, 2020

They did a great job finding a car for me. Hasan Amarneh was very professional and nice to work with me in getting a new car. More

by sreed822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasan Amarneh
Sep 14, 2020 -

Pat Lobb Toyota of McKinney responded

Hello, It's great to hear that Hasan was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Pat Lobb Toyota of McKinney! “The Right Choice” Pat Lobb Management Team

September 14, 2020

Keith Ball made purchasing my preowned Highlander a breeze. He was very personable and we even were able to cheer on the Dallas Stars together!!! More

by chons00
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Pat Lobb Toyota of McKinney responded

Hello, Thank you so much for your wonderful review! We are thrilled that Keith had the opportunity to provide you with the perfect Highlander and deal. We thank you for choosing Pat Lobb Toyota of McKinney! “The Right Choice” Pat Lobb Management Team

September 13, 2020

Great experience with Keith Ball at Toyota of McKinney! Service was amazing. Have never been able to be in and out of a dealership that quickly. More

by kwa25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Fulgoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2020 -

Pat Lobb Toyota of McKinney responded

Here at Pat Lobb Toyota of McKinney, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Keith, and it was a pleasure having you at the dealership. We appreciate your review! “The Right Choice” Pat Lobb Management Team

September 12, 2020

I had a great experience with Lex! He was very personable and very professional, and he helped me make a smart purchase. He was very knowledgeable about each vehicle, and was never pushy when it came to maki More

by mstautfest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Salm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lex Woods-Woodard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2020 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! “The Right Choice” Pat Lobb Management Team

September 12, 2020

Every single Advisor, Car Salesperson, Administrative employee at Pat Lobb is truly wonderful and so friendly....every single time! I will always come to this Toyota dealership! More

by Jgowan25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All advisors
Sep 12, 2020 -

Pat Lobb Toyota of McKinney responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Pat Lobb Toyota of McKinney, we look forward to having you as one of our valued customers for many more years to come! “The Right Choice” Pat Lobb Management Team

September 11, 2020

Rachael is an excellent saleslady! We began our search for the vehicle we wanted July 2020 at which time Rachael contacted us. She emailed us several vehicles over a two month period continuing the search More

by wjt_texasmom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Salm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachael Mergott
Sep 12, 2020 -

Pat Lobb Toyota of McKinney responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! “The Right Choice” Pat Lobb Management Team

September 11, 2020

My family buy vehicles from this dealership. Our service advisor, Mr Newsome, is honest and does not try to sell what you don’t need. This is the first adviser from whom I’ve experienced such honest and pro More

by LayLa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy Newsome, Service Advisor
Sep 11, 2020 -

Pat Lobb Toyota of McKinney responded

Hi Layla, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. “The Right Choice” Pat Lobb Management Team

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