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Pat Lobb Toyota of McKinney - Service Center
McKinney, TX
1,495 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,495 Reviews of Pat Lobb Toyota of McKinney - Service Center
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March 05, 2023
Incompetent manager. Has several cars leftover from the day before and does not have staff inform customers that reservation does not guarantee same day service. Offers a Has several cars leftover from the day before and does not have staff inform customers that reservation does not guarantee same day service. Offers a bunch of CYA fluff as to why my vehicle hasn’t even been looked at 4 hours after I dropped it off. Will try Toyota of Richardson & hope for better service More
by Unsatisfied Toyota Customer
March 03, 2023
The are knowledgeable, friendly, and prompt. We are treated to drinks and donuts as we wsite and we are given human updates on our car. Very pleasant atmosphere. We are treated to drinks and donuts as we wsite and we are given human updates on our car. Very pleasant atmosphere. More
by hoaxaca62489
February 28, 2023
Driving from Aubrey to McKinney is a no brainer. I can chose from two other dealerships nearby, but Pat Lobb treats me like family every time. For example , today I went to Longo Toyota and Plano T I can chose from two other dealerships nearby, but Pat Lobb treats me like family every time. For example , today I went to Longo Toyota and Plano Toyota for an oil change, and in a way I was turn away base on their comments regarding wait time ( 5 hour wait time ). I don’t mind waiting specifically if i didn’t make an appointment ( normally I do make appointments for maintenance). I call my advisor at Pat Lobb Mr. Campbell , and he took care of me within 30 min upon arrival I was in and out due to their express lane. Other dealerships needs to take notes and have an express lane. I will spend my hard earn money where I feel appreciate it. More
by Ubaldo
Employees Worked With
February 27, 2023
A million thanks solving alignment issue , it was shifting to the left from day one , the agent solved the issue a very professional way shifting to the left from day one , the agent solved the issue a very professional way More
by Firew2210
Employees Worked With
February 27, 2023
Work completion pending part on order. I was able to pick up car same day and will return when part arrives. I was able to pick up car same day and will return when part arrives. More
by Allen Fan
Employees Worked With
February 26, 2023
This is a great place to go, very efficient, friendly and welcoming. You won’t be disappointed there! welcoming. You won’t be disappointed there! More
by ST
Employees Worked With
February 24, 2023
No nonsense, all work done promptly and precisely and the courteous shuttle service is over the top! Thank You for the extra effort. courteous shuttle service is over the top! Thank You for the extra effort. More
by A real customer
February 24, 2023
Agrin was great, I will continue to ask for him when I'm in for service in for service More
by Grizzly
Employees Worked With
February 21, 2023
Never have I dealt with a more rude unprofessional person in my life. Seriously not willing to help in anyway with our extended warranty and verify coverage of certain items. Talked down and very condescendi in my life. Seriously not willing to help in anyway with our extended warranty and verify coverage of certain items. Talked down and very condescending. Will consider selling my Toyota for another make and model based on service. More
by JCA
Employees Worked With
