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Pat McGrath Chevyland

Cedar Rapids, IA

4.7
762 Reviews

1600 51st Street NE

Cedar Rapids, IA

52402

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Showing 762 reviews

March 24, 2014

Latest experience was a quote for oil sending unit R&R. They wanted twice what i ended up paying elsewhere. Have had service before and I felt they were trying to "pad" the bill...they could not exp More

by mikejjb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't recall
Mar 25, 2014 -

Pat McGrath Chevyland responded

Our customers are our top priority, and if we failed to meet your needs on your last visit with us, we apologize. We strive to provide a hassle-free and honest service environment, and I am sorry that you felt pressured and felt that your time was wasted. I assure you that I am committed to resolve this issue at the earliest. Please contact me at your convenience so I can understand more about the situation and work toward a resolution. Sincerely, Cory Hosch | Internet Sales Director

Apr 01, 2014 -

mikejjb responded

In response to Pat McGrath's response--- They have a very general response to all the bad reviews. If they were truly" committed to resolve this issue" and "customers are our top priority", they would contact the customer directly! LIP SERVICE AT IT"S BEST!

Apr 14, 2014 -

Pat McGrath Chevyland responded

We would prefer to speak to all customers directly and would be more than willing to contact you directly, unfortunately we are only given the username on this platform. If you want to provide us with your name and contact info that would be a great help. If you prefer not to share it on this site, that is understandable. You can contact either of these two individuals: Gavin McGrath, General Manager, 319-393-6300 gmcgrath@mcgrathauto.com Or Dave Hesli, Service Department Director, 319-393-6300 or dhesli@mcgrathauto.com.

March 16, 2014

We would like to thank Paul for helping us find our new We would like to thank Paul for helping us find our new truck and getting your best price. Also for answering all our questions and taking the More

by llbrislawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hachey
Mar 17, 2014 -

Pat McGrath Chevyland responded

Thank you for the kind words! Paul will be glad to hear about your experience at Pat McGrath Chevyland! We look forward to seeing you again at our dealership, in the meantime be sure to find us on Facebook and Twitter for news and specials. Regards, Cory Hosch | Internet Sales Director

March 06, 2014

I have purchased several new cars over the years from Pat McGrath Chevy and the main reason I keep coming back is because of John Baker. He always does an outstanding job for me and over the years I have com More

by gwpalmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Baker
Mar 07, 2014 -

Pat McGrath Chevyland responded

Thanks for the great review! Congratulations on the new Corvette! We strive to provide excellent service to everyone that walks in our dealership. John has a great personality and knows how to take care of customers. We are very proud to have him on our team. We all look forward to seeing you in our dealership, in the meantime be sure to connect with us on Facebook and Twitter for specials and news. Best regards, Cory Hosch | Internet Sales Director

February 03, 2014

on 2/1/14 went to McGrath looking for a pickup, that's all I ever had, talked with james steffen he showed me an equinox, found a color I liked ended up leasing. everyone there was extra friendly a More

by jager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
james steffen
Feb 03, 2014 -

Pat McGrath Chevyland responded

On behalf of our dealership I sincerely thank you for taking the time to write such kind words about our sales team. James truly is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congrats on your new Equinox! If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to like/follow our Facebook and Twitter pages to stay in the loop with exclusive content and specials. Sincerely, Cory Hosch | Internet Sales Director

January 25, 2014

Truth in Lending..... This is something you should learn about before you get fleeced from this place. Pegasus pay is used here and McGrath gets a kick back on this will that does not set well with me More

by 695Gene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
shane
Jan 27, 2014 -

Pat McGrath Chevyland responded

On behalf of our team here at Pat McGrath Chevrolet, I sincerely apologize for your bad experience. I do, however, really appreciate you taking the time to bring this to our attention. It is our goal to ensure that every customer leaves with a positive experience. And this feedback will help us improve our policies going forward. I would love the opportunity to speak with you in person to resolve this issue. Please contact me at your earliest convenience. Best regards, Cory Hosch | Internet Sales Director

January 14, 2014

James Steffen was very helpful in helping us find an affordable car for our daughter and was very willing to work with us. We had to wait until Saturday to finalize the deal because we wanted our daugh More

by MaryIC14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Steffen and Mark Thomas
Jan 27, 2014 -

Pat McGrath Chevyland responded

Thanks for taking the time to share this feedback with us, and congratulations on your new car! I am thrilled that James was helpful and accommodating throughout your purchase. We understand that shopping for a new car can often be stressful, therefore we strive to create a stress-free and relaxing environment. I am happy Mark also provided this to you and was able to get you into a great new car. We hope to see you for your future automotive needs. Thanks again for the review and rating, Cory Hosch | Internet Sales Director

January 08, 2014

Had a great experience. Colton was very helpful and knowledgable. He was willing yo my my needs and price range I will go through him again in the future. More

by siosbaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton Hansen
Jan 27, 2014 -

Pat McGrath Chevyland responded

I would like to thank you for taking the time to write this review! Colton is a huge asset to our team and he will be so pleased to know he portrayed our commitment to quality customer service with you every time! It is customers such as yourself that help us maintain our commitment to provide quality customer service. If we can help you in any way further, please don't hesitate to ask! We all look forward to seeing you soon. Best, Cory Hosch | Internet Sales Director

December 23, 2013

I called to get the price on a 15K check for a Chevy Equinox I was told all they did and the price of $65.42. When I arrived at the dealership I was told that the price was $185.00. I told the person More

by mobee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Beth
Jan 27, 2014 -

Pat McGrath Chevyland responded

I sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. So I do thank you for taking the time to bring these issues to our attention. This will help us improve our procedures in any way that we can to provide better service going forward. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Cory Hosch | Internet Sales Director

December 16, 2013

The last car I purchased was from the mcgrath superstore so i choose to go back I went to the marion superstore.My husband and I had a great experience. We had a wonderful time with Josh Schwind he worked v More

by dprenosil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Schwind
Jan 27, 2014 -

Pat McGrath Chevyland responded

Thank you for taking the time to write this review. I am so happy to hear that of all of your car buying experiences, this last trip to our dealership was among the best. We sure do appreciate your business and your kind words. We look forward to seeing you in the future for any other automotive needs. Also-be sure to follow and like us on Twitter and Facebook for more exclusive offers. Sincerely, Cory Hosch | Internet Sales Director

December 02, 2013

We found the staff to be friendly and willing to work with us to meet our vehicle needs/wants. Overall, it was a good experience and we would recommend this dealership. More

by kerohlf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Koranda
Jan 27, 2014 -

Pat McGrath Chevyland responded

Quality customer service is among the top of our priorities and I am glad to hear that we provided such outstanding service. We appreciate your business as well as your recommendation! Please let us know if we can do anything else for you. Also—be sure to follow and like us on Twitter and Facebook for exclusive offers. Best, Cory Hosch | Internet Sales Director

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