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Pat McGrath Chevyland

Cedar Rapids, IA

4.7
763 Reviews

1600 51st Street NE

Cedar Rapids, IA

52402

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Showing 763 reviews

May 06, 2009

I was looking for a newer used car that fit my budget because I was sick of always fixing up my old car. They were great from the start and did everything they could to make sure I got the best deal poss More

by langre02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Scheuler and Ben Jacobs
May 04, 2009

We got a great deal and didn't feel pressured. The follow up has been great. Andy did a great job of showing us several different vehicles that matched what we were interested in. When we decided on More

by bissy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Burns
April 28, 2009

Most of my dealings were with Andy Schueler. He was very responsive to my request for information about the vehicle and providing a quote. Purchasing a vehicle from a dealer located in another state several More

by ACB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Schueler
April 28, 2009

I had a very good experience purchasing a new vehicle. The entire sales team was very service oriented and willing to work together. I had a few questions that could not be answered by the indivual I was More

by thomasp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Shueler
April 23, 2009

Josh was very helpful and knowledgeable about my new car purchase. The sales manager and finance dept worked out a good deal for me. What impressed me the most was after the sale, Justin - don't know last n More

by outlawbdm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Carter
March 04, 2009

I had a very pleasureable experience with Westdale Used Car Superstore when I traded in my minivan for a '03 Ford F150. From the start there was no pressure from Andy Burns my saleman. I first inquired abo More

by bigish31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Burns and Sean Ritchie
February 23, 2009

My vehicle purchase experience was wonderful with Andy. He was very friendly and did not pressure me at all when I was trying to make a final decision on purchasing my new vehicle or not. I was very pleas More

by kolson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Burns
February 20, 2009

Andy Burns was a breath of fresh air to work with. We've bought a handful of cars from different dealerships and this transaction by far was the smoothest as well as least stressful. I would recommend Pat More

by KevinPlatz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Burns
September 17, 2008

McGrath has a referral bonus program for recent buyers. I have fought with them on two referrals i had sent their way about getting the bonus money. It took them over a month to get the first check from t More

by pissedoffsman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
many
May 06, 2009 -

Pat McGrath Chevyland responded

All of the sales staff at Pat McGrath Chevy do offer a referral plan set in place to thank anyone who sends us business. It is important for us to keep our customers happy and so that you all come back to see us in the future and send your friends and family to us as well. There is generally a few weeks that go by before those checks are issued though because in many circumstances we cannot issue a referral check until every aspect of the purchase is handled. That process can take anywhere from a couple of days to over 5-6 weeks if there are trade ins and financing involved. We do have full functioning Service Department that can work on all types of vehicles. In certain scenarios though there may be warranty work that we cannot do here since it is not a GM vehicle so we have to send it out to the correct service center. We will work with many types of warranty plans and in almost all circumstances would prefer to do service work that falls under a warranty plan. That way we are not asking a customer to pay for the bill when the warranty company will cover it. There are also certain electrical and technical aspects to vehicles that we need certain computer and diagnostic equipment for and if we do not have it we have to send it out. Other than that we like to keep all service work done in our facility so that we are responsible for it and also because we are a business and would not benefit from sending business to other service centers. These are unfortunate scenarios and if you would like to discuss them in further detail please let us know. As you can see we take customer concerns very serious and are here to help out.

May 06, 2009 -

pissedoffsman responded

As you can see...i dont recommend this dealer, it has taken them approximately 8 months to respond to my complaint.I find that this reflects their business practice. To discuss some key points, I have a family member who works for a Honda Dealer and he used his equipment to diagnose the problem so the excuse of not having the right equipment is a bunch of crap. This family member plugged his code reader into our car, then went online and looked up the codes that it produced. Not that difficult. Also the referral program, these 2 people that were referred, every aspect was taken care of, When I wrote the review, we had not received the second referral check. I called to speak with someone about it some time later and was told that it had been mailed out. I was lied to. It had not been mailed. Then I actually drove over 40 miles to the sales office, was just a bit upset to say the least, and was issued a check 30 minutes after arriving. Are these "unfortunate scenarios" so unfortunate? I dont think so. Both of the people i referred have had similar poor experiences with Pat McGrath Chevyland over the past year.

June 12, 2008

Great place to buy a vehicle. I was actually told buy a friend that I should not contact them but I did not listend and actually just emailed them for a price. They got back within seconds and had the best More

by jwelt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory and Jason
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