I recently purchased a used 2016 Chevy Tahoe through Pat O’Brien in Vermilion, which I thought was in good shape with 72,000 miles. I was told the vehicle had the 170-point inspection done, so I would not be concerned with issues. I purchased the vehicle in mid March and at the time we had snow on the ground. When I test drove it I had the heat on, heated seats, and defroster. I thought everything functioned properly on the vehicle. Our spring was not warm this year, we had snow a couple of times in May. I had no use for the air conditioner (AC) at the time until June 26th, this was the first day I turned on the AC. When I turned the AC on it did not work well and was blowing hot air. I called the sales rep and talked to him about the issue with the AC. I told him I was leaving on vacation and would make a appointment to bring it back to the dealer (Pat O’Brien-Vermilion) when I returned. I made the appointment for 7/15 and dropped the vehicle off on 7/14. I called on 7/15 to check on the vehicle and was told there was $1000.00 in needed repairs to the AC. I was told by the service repair receptionist this should be covered by my 12month/12,000mile warranty. I receiveded a call back and they said there was nothing covered for the AC repairs under the warranty. I was really mad/upset, so I called the manager of the service department and he was not helpful at all. The manager of the service department was very cocky and rude. He told me there was nothing that he could do for me, so I told him I would pick up the vehicle. When I picked up the vehicle, I told sales repair receptionist that Pat O’Brien has lost a customer for life and will pass my story on. My girlfriend was suppose to purchase a vehicle there, not anymore. It is very sad no one could really even offer me a sincere apology or try to fix the situation, not even a coupon! As a business owner I would of took care of my customer
I ended up taking my vehicle to a good friend of mine who has been a mechanic his whole life. He had all the tools for checking AC systems, he checked the AC system and found nothing wrong. Pat O’Brien-Vermilion had told me my lines were leaking, he could not find any issues. He topped off the freon and the AC worked perfectly good during the 90 plus degree weather for under $100.00 dollars!! It is a shame customer service is fading fast.