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Pat Peck Honda

Gulfport, MS

Overview
Reviews
4.5
419 Reviews
Call Dealership (228) 832-8030

11151 Highway 49

Gulfport, MS

39503

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Showing 419 reviews

June 17, 2023

Absolutely pleasant people work there with great Customer Service skills. From start to finish, it was nice to experience such great and efficient service. All of my questions were answered with a smile. I w More

by karendruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe my Customer Rep was Terry (which can be verified) and Kevin was in the parts Dept. They were outstanding and so helpful!, Lee Morgan, Dexter Hooks, Chris Forbes, Melissa Mott
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Jun 21, 2023 -

Pat Peck Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Jun 21, 2023 -

karendruth responded

Thanks, Pat Peck Honda, for acknowledging me with courtesy and great service. Because of the great people you employ, shows that you care about your customers. When employees are professional, kind and helpful, shows that your' employees are happy!

Helpful
June 13, 2023

I called to have a recall item attended to. They gave me an appointment that was perfect for me. Check in and completion were all in a timely manner. Cody was true to his word, about 45 minutes More

by redanchovy
Recommend Dealer
Yes
Employees Worked With
Cody in service
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Jun 16, 2023 -

Pat Peck Honda responded

Hi Redanchovy, we are very happy to have provided you with such a positive experience!

Helpful
June 13, 2023

Service department is lacking - all about money - not a good experience- won’t be back More

by C. Montgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Narniece
Report | Print
Jun 16, 2023 -

Pat Peck Honda responded

Thank you for your feedback. I apologize that your experience was anything but satisfactory. After reviewing your situation, we want to make things right. I want to offer you something for your trouble. Please email me at sbeardsly@patpeck.com so we can make things right. Shane Beardsly General Manager

Jun 18, 2023 -

C. Montgomery responded

My appointmant was Monday June the 12th - for a transmission xx. I was told there was a 155$ charge for the service/ any services that amt would be taken from the charge. I gave Narniece my # to notifiy - within an hour she has texted my boyfriend who set up the apt. who works nights and is sleeping with other things spark plugs brakes and coolants . Tells me they can't xx the transmission fluid cause there is no dip stick - if they can change the TM fluid then they can tell if it using any with the correct amt. in there - well how is that you just said you can't xx it. SO IF I was being charged 155 I might as well have that done - I made sure the charge for that was covered by the 155 - next morning she calls and says I need a new TM - I said i would like a 2nd oppion - does my car have TM fluid in it - I can pick it up -YES - I said I will let you know something shortly . I show up - it's not ready - she said you said you would call - pretty sure I didn't say I would call. I was getting correct cash ready 155$ AND she says that price has changed - I said you said yesterday it was 155 that's what I am paying - waiting a good while - she comes in with a bill for 348$ or there about -- I said wait a miniute - so she leaves & comes back with 248$ / and said you know you have to pay for the TM fluid - she said I was loud and embrassing her - there was no one in the waiting room - I laid down 250$ and left - Sorry things happened that way !!!

Helpful
June 12, 2023

Dealership has a great waiting area for your vehicle to be serviced plus snacks . Although could have more chairs . More

by James
Recommend Dealer
Yes
Employees Worked With
Tran , Lee Morgan, Dexter Hooks, Chris Forbes, Melissa Mott
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Jun 16, 2023 -

Pat Peck Honda responded

James, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Pat Peck Honda

Helpful
June 12, 2023

The customer service is great. My oil change was in and out. The service tech went over my paper work and explained everything to me. More

by Msuniverse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Morgan
Report | Print
Jun 16, 2023 -

Pat Peck Honda responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

Helpful
June 12, 2023

Courteous service staff, promptly serviced my vehicle I am very pleased with the service I have received over the years. More

by Hlkennon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alina Blett
Report | Print
Jun 16, 2023 -

Pat Peck Honda responded

We are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

Helpful
June 11, 2023

I received Great and fast service. Everyone was helpful and answered all my questions with ease. More

by Msgardner23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Jun 16, 2023 -

Pat Peck Honda responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

Helpful
June 10, 2023

Great service very friendly people and they where very knowledgeable about my cars needs I highly recommend More

by Jeff_weatherford24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Forbes
Report | Print
Jun 16, 2023 -

Pat Peck Honda responded

Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!

Helpful
June 10, 2023

Very professional educated people that value customer service. Very prompt service. Make customers feel welcome. More

by stacey bonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Morgan, Dexter Hooks, Chris Forbes, Melissa Mott
Report | Print
Jun 16, 2023 -

Pat Peck Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 08, 2023

Fast friendliest people I visit with while having oil change and tires rotated wait time about 30 minutes people great service🩵💛❤️ More

by tc.vcjmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Tan, Mr Jaamal, Mr Kelil, Lee Morgan
Report | Print
Jun 12, 2023 -

Pat Peck Honda responded

Thank you! We are thrilled to hear that our service team was able to give you a quick and pleasant service experience. We look forward to seeing you again!

Helpful
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