Patrick Cadillac

I went in for an oil change and tire rotation.... I asked them to check everything over. A few days later I noticed a very loud noise in the rear tire area... made another appointment and they said I needed them to check everything over. A few days later I noticed a very loud noise in the rear tire area... made another appointment and they said I needed brakes and rotors.... why didn't they check like I asked them to? They had the tires off to do the rotation... how hard was it to check? What a waste of 29.00 for the rotation... what a waste of my personal time to have to go 3 times! More

John was great, and continues to be concerned and following up with my car buying satisfaction. He has been very patient and personable. I really enjoyed working with him as I feel that he went bey following up with my car buying satisfaction. He has been very patient and personable. I really enjoyed working with him as I feel that he went beyond the call of duty as he even rode home with me that night in the car dropping me off at my residence and then riding back with someone following us. He really helped me with teaching me the details of the car and buying me minutes for the car phone. More

Remarkable team to work with. My sales representative supported me with the highest level of professionalism that I have ever expereienced in purchasing a new vehicle. Although I live and work in downtow supported me with the highest level of professionalism that I have ever expereienced in purchasing a new vehicle. Although I live and work in downtown Chicago, Grant supported me with a temporary vehcile to use for a period of time. Shortly after buying the vehicle, the dealership owner called to express his appreciation and wanted me to know that I should call him if there was anything he could help with. Patrick Cadillac will be my dealership of choice in the future. More

Diane was a wonderful sales representative for the Volvo sales department. She was professional in every way and went above and beyond to make our sale go through. We were looking for a very specific car sales department. She was professional in every way and went above and beyond to make our sale go through. We were looking for a very specific car and she was able to locate the only one available at this time and worked extremely hard to make the deal go through at a very fair price. More

I brought my 2010 SRX into the dealership - complaining about a grinding noise I heard. I dropped it off in the morning. When I didn't hear anything, I called around 3:45 to get a status. At that time,I wa about a grinding noise I heard. I dropped it off in the morning. When I didn't hear anything, I called around 3:45 to get a status. At that time,I was told the technician didn't hear any noise - which I found interesting as I heard it, my husband heard it and my son did as well. My husband called back and asked them to try again. We then called the next morning around 10:30 to find out that they had not yet tried to hear the noise so we drove back into the dealership. Got into my car with Rosa - proceeded to drive maybe 5 feet and heard the noise while turning right. Tried to turn left and heard the noise again. Rosa and Shane were helpful and apologetic but the net net is that whatever tech "drove" my car originally was obviously not paying attention. More

Very good and nice support! Kevin worked with us very professionally. His knowledge of subject was perfect. We finished the transaction very fast and it was great pleasure for us. We hope for Kevin too. professionally. His knowledge of subject was perfect. We finished the transaction very fast and it was great pleasure for us. We hope for Kevin too. If I'll be buying another Cadi, I'll come back to this dealer and this salesman. More

Carlos, Lou and Giorgio were a huge help to my wife and I on our New SRX lease. Would recommend them to anyone interested in buying a new car. This was my second purchase at Patrick and each time I've been p on our New SRX lease. Would recommend them to anyone interested in buying a new car. This was my second purchase at Patrick and each time I've been pleased with the help that I get from the staff there! More

Not welcoming, not friendly, arrogant, The salesman seemed annoyed and did not extend himself at all. I did not need the salesman at all. I could have seen the price online, walked in and bought the c seemed annoyed and did not extend himself at all. I did not need the salesman at all. I could have seen the price online, walked in and bought the car, which is what I did. When I asked a few questions there was not much help. More

I'd like to take this opportunity to compliment Rose I'd like to take this opportunity to compliment Rose Mazza on her exceptional customer service skills and vehicle expertise. My wife and I have I'd like to take this opportunity to compliment Rose Mazza on her exceptional customer service skills and vehicle expertise. My wife and I have had the pleasure of working with Rose each time we have brought our CTS in for service the past 18 months. Given the 23 miles we live from Patrick Cadillac and the multiple choices we have to take the CTS for routine servicing, it is safe to say that we continue to make the trip to Patrick Cadillac due to the exceptional customer service we receive from Rose and the rest of your staff. Your service team seems to work together like clockwork and, as a sales manager with a staff of my own to manage, I'm beyond envious. My best to your staff which I tell all of my colleagues about in the hopes they will stroll into your dealership and buy a new car. Greg & Daphne Esposito More

Diane was extremely helpful and professional. She did not push us to make any decisions and sell us goods/services that we did not need. Experiences with Georgio and Frank were also good. Financing options c push us to make any decisions and sell us goods/services that we did not need. Experiences with Georgio and Frank were also good. Financing options could have been explained/explored at greater length though. More