Patrick Mazda

First, I’m a busy person, just like everyone else, and this morning was no different and instead of scheduling my oil change like I should have, I just drove into the dealership early thinking that it sho this morning was no different and instead of scheduling my oil change like I should have, I just drove into the dealership early thinking that it shouldn’t be a problem to get me in. I could easily rationalize that I am the customer and say that I didn’t have a lot of time and that my schedule was tight, and I just needed to get this done so off I went to Patrick Mazda. I was greeted by the Service Advisor, Joel Marrast, and he began to explain to me that they were booked up this morning and it would be very difficult to get me in, but he’d be happy to schedule me for another time. I was extremely irritated and pressed for time and upset with myself for not doing what I know I should have done, which was schedule the oil change. Joel said that maybe he could get me in at 9AM, so I told Joel that I would wait. I want to say that throughout this time I was very irritated and difficult to work with and even though I was not the most pleasant person to be around, Joel was professional and did his best to accommodate me as soon as he was able to. After a short while Joel came to the waiting area and told me that he was able to rearrange some things and was going to be able to get me in for service. So let me tell you about the service. As you can probably imagine, I’m a “picky” person and I have now been to Patrick Mazda a few times and the service has always been fast, and top notch! One of the things that I find fascinating is that you also get a video of all the work that is being performed on your vehicle along with explanations about what the service technician is doing. How awesome is that! Cool right!? I don’t know how popular that is, but I have never received that from any other dealership. My car was taken care of perfectly and they even washed it for me. I know that it’s always great to read reviews and hear about when things go exactly as planned, but I always find that the reviews that are the most valuable to me are the ones when things don’t go as planned and how a business responds to that. In this case, Patrick Mazda, and more specifically Joel, did a great job in dealing with a rash customer that did not plan accordingly. Thank you, Joel, and thank you Patrick Mazda for dealing with my craziness! I’ll be back again for your amazing service and next time I’ll plan and schedule accordingly. More

Jason & Chris were amazing. I went in with my wife to get an SUV and their customer service was absolutely amazing! We went in Thursday and Saturday picked the SUV up. Everything was done so quick and effici an SUV and their customer service was absolutely amazing! We went in Thursday and Saturday picked the SUV up. Everything was done so quick and efficient. They really made us feel very good. Thank you guys! More

The staff was very pleasant and helpful. My salesperson Michael was easy going and pressure free made the car buying experience very enjoyable. Overall a great experience. Five stars. Michael was easy going and pressure free made the car buying experience very enjoyable. Overall a great experience. Five stars. More

Got the car I wanted and I absolutely love it! Christian helped through the whole process and made things easy for me. helped through the whole process and made things easy for me. More

Great dealership and sales team to work with. Very patient with my questions and concerns on a new vehicle and took the time to explain to me the answers to my questions. Could not have asked for a b patient with my questions and concerns on a new vehicle and took the time to explain to me the answers to my questions. Could not have asked for a better group to work with in my car search and very happy on the new vehicle. Christian Serrano was extremly helpful and always availalble to answer my questions and if for some reason he was not the other members of team were always willing to assist. More

Just picked up our new to us 19 cx-5 touring cpo. Nick was our salesperson and great to deal with. Highly recommend him as a salesperson at the dealership. Any questions or concerns we had he answered or was our salesperson and great to deal with. Highly recommend him as a salesperson at the dealership. Any questions or concerns we had he answered or got answers to. He stayed in contact with us through the purchasing process and let us know what was going on the whole time. More

I was looking to lease my first car. I visited multiple dealerships where I had varied experiences (rude salesman, salesmen who didn’t get back to me, high pressure salesman). I called Patrick in response dealerships where I had varied experiences (rude salesman, salesmen who didn’t get back to me, high pressure salesman). I called Patrick in response to an online ad. They gave me figures on the phone and an appointment to come in the next day. I met Bob. He was respectful, took me seriously, helped me get exactly the car I was looking for at the best price to fit my budget. There was no pressure, he laid out all my options and when I asked what the difference was to move up a trim level he redid the numbers, took me into the lot to show me the inventory and let me pick out the car that was best for me. It was the best experience of any of the dealerships I visited, and I will recommend Bob to anyone who wants to buy a car. More

I purchased a car from Michael and could not say enough good things. He was very knowledgeable and answered every question I had with no pressure. He was very personable and made sure I was 100% happy and good things. He was very knowledgeable and answered every question I had with no pressure. He was very personable and made sure I was 100% happy and sure about my purchase. I am usually anxious when going into a dealership and making decisions but this experience definitely left a positive lasting impression! More

Driver's side not vacuumed and not sure if still being done as part of the service. If no longer part of the service then would give five stars done as part of the service. If no longer part of the service then would give five stars More