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Patrick Mazda - Service Center

Worcester, MA

4.7
256 Lifetime Reviews Review Dealership

256 Reviews of Patrick Mazda - Service Center

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March 06, 2021

"Prompt, polite service No hassles Nice showroomThat..."

- frankz

Prompt, polite service No hassles Nice showroom That is all I wish to say This survey should allow fewer than 25 words if the responder has said what he/she desires.

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Yes
Employees Worked With
March 01, 2021

"I was more than impressed with the service at this new..."

- Murph

I was more than impressed with the service at this new location. Getting a video of my car to show what the tech was inspecting was something new and appreciated. Joel in Service was very helpful and friendly.

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Yes
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Mar 01, 2021 -

Patrick Mazda responded

Hi there, Murph! Thank you very much for your business with our service department. Your feedback is truly appreciated!

February 23, 2021

"At the point of sale they were great to work with!..."

- smonroe808

At the point of sale they were great to work with! kendall was fantastic. After purchasing the vehicle however it didnt pass inspection because it had not been driven and nav was reset. Knowing where to go for that was terrible no one communicated with eachother and i was sent a told to go to 3 different locations.

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Yes
Employees Worked With
Feb 24, 2021 -

Patrick Mazda responded

Good morning, Thank you for taking the time to leave a review for your experience with Kendell. We're truly sorry for giving you the runaround after that point; it is truly never our intent to make you, the customer, have a negative experience. We appreciate your feedback; please let us know if you have any questions!

February 23, 2021

"As always, my experience was perfect. I also had my air..."

- Loretta

As always, my experience was perfect. I also had my air and cabin filters changed. I thought they were overpriced, but that’s expected at a dealership

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Yes
Employees Worked With
Feb 24, 2021 -

Patrick Mazda responded

Hi, Loretta! We appreciate your business with our service department, We understand your concern, but the cost of your service is so much more than simple parts; you get factory-trained Mazda technicians who understand your vehicle, genuine Mazda parts, and the correct tools that were designed specifically for your car. Trust us, your car will appreciate it in the long run! Let us know if you have any questions; we're here to help!

February 20, 2021

"I was unable to bring the car in for service. John..."

- SANDRA.SHOOK

I was unable to bring the car in for service. John arranged to have the car picked up at my house and return after the service was completed. I so appreciated this regularly offered option.

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Yes
Employees Worked With
Feb 23, 2021 -

Patrick Mazda responded

Hello, Sandra! Thank you very much for your business with our service department; we're so happy to hear that our team was able to make your service visit happen smoothly.

February 18, 2021

"Always a good experience at Patrick Mazda. New location..."

- A Drummer

Always a good experience at Patrick Mazda. New location is spectacular. Easy to get to, much better parking and super easy to get in and out. Waiting area is beautiful and HUGE. Very comfortable. Next time, I'll just sit and wait for the service to be completed.

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Yes
Employees Worked With
Feb 23, 2021 -

Patrick Mazda responded

Thank you very much for visiting us at our new home in Auburn! We truly appreciate your continued business and hope your Mazda has been treating you well so far. Have a great rest of your week!

February 17, 2021

"Excellent service and staff professional, we are..."

- PATRICE.OCONNELL

Excellent service and staff professional, we are extremely satisfied. Thank you. The video detailing what needed to be done and service suggestions was very helpful to us.

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Yes
Employees Worked With
Other Employees : Jeff, the gentleman that worked in the car and sent us a video, professional and thorough. Thank you.
Feb 19, 2021 -

Patrick Mazda responded

Hi, Patrice! We're thrilled to hear about your experience with our service department, Thank you for taking the time out of your day to leave a review! We appreciate your feedback!

February 16, 2021

"As easy as it gets. Courteous and efficient. Nice new..."

- AUDRAM

As easy as it gets. Courteous and efficient. Nice new digs. Waiting area is clean and spread out. WiFi bar and Plenty of areas to social distance.

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Recommend Dealer
Yes
Employees Worked With
Feb 19, 2021 -

Patrick Mazda responded

Thank you very much for taking the time to leave a review! We're so happy to hear you're loving the new location. Wishing you many happy miles on the road ahead!

February 15, 2021

"Service was excellent, the staff was courteous, the..."

- spooner.michael

Service was excellent, the staff was courteous, the process was convenient, and everything was really well communicated. I appreciate the new location and the car wash too!

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Yes
Employees Worked With
Feb 16, 2021 -

Patrick Mazda responded

Hi, Michael! Thank you very much for visiting our new location for your service needs. We appreciate your feedback and your business. Have a great rest of your week!

February 09, 2021

"Salesman and finance dept were great. I would have given..."

- JUSTLISA508

Salesman and finance dept were great. I would have given them 4 stars but had to wait 2 extra days due to them moving from Worcester to Auburn.

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Yes
Employees Worked With
Feb 10, 2021 -

Patrick Mazda responded

Thank you very much for your business and your review-- we apologize for the inconvenience and appreciate your patience as we try to navigate our transition. We hope you're enjoying your vehicle and please reach out with any questions!

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