Patrick Mazda - Service Center

First, I’m a busy person, just like everyone else, and this morning was no different and instead of scheduling my oil change like I should have, I just drove into the dealership early thinking that it sho this morning was no different and instead of scheduling my oil change like I should have, I just drove into the dealership early thinking that it shouldn’t be a problem to get me in. I could easily rationalize that I am the customer and say that I didn’t have a lot of time and that my schedule was tight, and I just needed to get this done so off I went to Patrick Mazda. I was greeted by the Service Advisor, Joel Marrast, and he began to explain to me that they were booked up this morning and it would be very difficult to get me in, but he’d be happy to schedule me for another time. I was extremely irritated and pressed for time and upset with myself for not doing what I know I should have done, which was schedule the oil change. Joel said that maybe he could get me in at 9AM, so I told Joel that I would wait. I want to say that throughout this time I was very irritated and difficult to work with and even though I was not the most pleasant person to be around, Joel was professional and did his best to accommodate me as soon as he was able to. After a short while Joel came to the waiting area and told me that he was able to rearrange some things and was going to be able to get me in for service. So let me tell you about the service. As you can probably imagine, I’m a “picky” person and I have now been to Patrick Mazda a few times and the service has always been fast, and top notch! One of the things that I find fascinating is that you also get a video of all the work that is being performed on your vehicle along with explanations about what the service technician is doing. How awesome is that! Cool right!? I don’t know how popular that is, but I have never received that from any other dealership. My car was taken care of perfectly and they even washed it for me. I know that it’s always great to read reviews and hear about when things go exactly as planned, but I always find that the reviews that are the most valuable to me are the ones when things don’t go as planned and how a business responds to that. In this case, Patrick Mazda, and more specifically Joel, did a great job in dealing with a rash customer that did not plan accordingly. Thank you, Joel, and thank you Patrick Mazda for dealing with my craziness! I’ll be back again for your amazing service and next time I’ll plan and schedule accordingly. More

Driver's side not vacuumed and not sure if still being done as part of the service. If no longer part of the service then would give five stars done as part of the service. If no longer part of the service then would give five stars More

The best service department I have ever dealt with...Great people! Deal with Joel is truly a pleasure. Always explains everything in detail and makes certain you have all the info required to mak with...Great people! Deal with Joel is truly a pleasure. Always explains everything in detail and makes certain you have all the info required to make the best service related decisions. More

Joel, did a excellent job supporting my service needs. He was clear and very professional. He communicated clearly throughout the service process. Thanks very much! He was clear and very professional. He communicated clearly throughout the service process. Thanks very much! More

My service experience yesterday was absolutely terrific. It such a quick, professional experience ith my first Mazda purchase and I am very impressed with the service department. It such a quick, professional experience ith my first Mazda purchase and I am very impressed with the service department. More

Excellent service and excellent service people working in the service department. Very courteous environment and very clean as well. The estimated time is right on unless a problem arises. the service department. Very courteous environment and very clean as well. The estimated time is right on unless a problem arises. More

Prompt, polite service No hassles Nice showroomThat Prompt, polite service No hassles Nice showroom That is all I wish to say This survey should allow fewer than 25 words if the responder has Prompt, polite service No hassles Nice showroom That is all I wish to say This survey should allow fewer than 25 words if the responder has said what he/she desires. More

I was more than impressed with the service at this new location. Getting a video of my car to show what the tech was inspecting was something new and appreciated. Joel in Service was very helpful and frie location. Getting a video of my car to show what the tech was inspecting was something new and appreciated. Joel in Service was very helpful and friendly. More

The coolant in my vehicle was not filled which was a part of the service. This has happened twice now where something was not done during the service and after inspection during the delivery of the vehicle, of the service. This has happened twice now where something was not done during the service and after inspection during the delivery of the vehicle, I have found the issue. last time, the brake fluid was not filled while this time it was coolant. This is really not expected since I am paying Patrick Mazda more for the same service when compared to Sentry Mazda. More

As always, my experience was perfect. I also had my air and cabin filters changed. I thought they were overpriced, but that’s expected at a dealership and cabin filters changed. I thought they were overpriced, but that’s expected at a dealership More