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Patrick Mazda - Service Center

Auburn, MA

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263 Reviews

263 Reviews of Patrick Mazda - Service Center

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February 23, 2021

At the point of sale they were great to work with! kendall was fantastic. After purchasing the vehicle however it didnt pass inspection because it had not been driven and nav was reset. Knowing where More

by smonroe808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendell Chattman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Patrick Mazda responded

Good morning, Thank you for taking the time to leave a review for your experience with Kendell. We're truly sorry for giving you the runaround after that point; it is truly never our intent to make you, the customer, have a negative experience. We appreciate your feedback; please let us know if you have any questions!

February 20, 2021

I was unable to bring the car in for service. John arranged to have the car picked up at my house and return after the service was completed. I so appreciated this regularly offered option. More

by SANDRA.SHOOK
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
John Smith
Feb 23, 2021 -

Patrick Mazda responded

Hello, Sandra! Thank you very much for your business with our service department; we're so happy to hear that our team was able to make your service visit happen smoothly.

February 18, 2021

Always a good experience at Patrick Mazda. New location is spectacular. Easy to get to, much better parking and super easy to get in and out. Waiting area is beautiful and HUGE. Very comfortable. Next time More

by A Drummer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Marrast
Feb 23, 2021 -

Patrick Mazda responded

Thank you very much for visiting us at our new home in Auburn! We truly appreciate your continued business and hope your Mazda has been treating you well so far. Have a great rest of your week!

February 17, 2021

Excellent service and staff professional, we are extremely satisfied. Thank you. The video detailing what needed to be done and service suggestions was very helpful to us. More

by PATRICE.OCONNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, the gentleman that worked in the car and sent us a video, professional and thorough. Thank you. , Joel Marrast
Feb 19, 2021 -

Patrick Mazda responded

Hi, Patrice! We're thrilled to hear about your experience with our service department, Thank you for taking the time out of your day to leave a review! We appreciate your feedback!

February 16, 2021

As easy as it gets. Courteous and efficient. Nice new As easy as it gets. Courteous and efficient. Nice new digs. Waiting area is clean and spread out. WiFi bar and Plenty of areas to social distance. More

by AUDRAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Marrast
Feb 19, 2021 -

Patrick Mazda responded

Thank you very much for taking the time to leave a review! We're so happy to hear you're loving the new location. Wishing you many happy miles on the road ahead!

February 15, 2021

Service was excellent, the staff was courteous, the process was convenient, and everything was really well communicated. I appreciate the new location and the car wash too! More

by spooner.michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Anderson, Joel Marrast
Feb 16, 2021 -

Patrick Mazda responded

Hi, Michael! Thank you very much for visiting our new location for your service needs. We appreciate your feedback and your business. Have a great rest of your week!

February 09, 2021

Salesman and finance dept were great. I would have given them 4 stars but had to wait 2 extra days due to them moving from Worcester to Auburn. More

by JUSTLISA508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendell Chattman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Patrick Mazda responded

Thank you very much for your business and your review-- we apologize for the inconvenience and appreciate your patience as we try to navigate our transition. We hope you're enjoying your vehicle and please reach out with any questions!

February 08, 2021

They made the service for my car easy and convenient. Their courtesy loaner service is by far the best, they picked up my car at home left me with a loaner and brought my car back once the service was co More

by ALCR1525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel , Joel Marrast
Feb 10, 2021 -

Patrick Mazda responded

Thank you very much for your business and for taking the time to leave a review! We appreciate your feedback and look forward to see you at our new Mazda location in Auburn!

February 05, 2021

The service was performed in an efficient and timely manner. Greg, who we dealt with, and other members of the Service Department staff, were, as always, courteous, friendly and helpful. More

by JOHNSOUNESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG HALL
Feb 10, 2021 -

Patrick Mazda responded

Hello, John! Thank you very much for your business with our service department and for taking the time to leave a review for your experience. We look forward to seeing you in our new building on route 20 in Auburn!

February 03, 2021

Great experience from my first service appointment! Live feedback from the shop was absolutely AWESOME! Great idea and much appreciated, no need to go to the front desk and ask for the status! More

by Wiktor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Marrast
Feb 04, 2021 -

Patrick Mazda responded

Thank you very much for your business with our service department! We appreciate your review. We look forward to servicing you at our new location in Auburn, on route 20! The new building is designed with our customers in mind, and we hope you love it.

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