Patrick Subaru

I did my homework on determining the dealer cost for the car I wanted, as well as the value of my trade-in. The dealership was very willing work with me on that basis, bargaining up from the dealer cost ra car I wanted, as well as the value of my trade-in. The dealership was very willing work with me on that basis, bargaining up from the dealer cost rather than down from the sticker. I feel I ended up with a fair price. Also, I had some doubts about the car after my first test drive, and my sales person was totally accommodating about my coming back for a second one. More

Patrick Subaru: Outstanding Dealer We got to know the Patrick Subaru: Outstanding Dealer We got to know the Patrick Subaru team when I brought my Legacy Spec B in for regular service. I work in Worces Patrick Subaru: Outstanding Dealer We got to know the Patrick Subaru team when I brought my Legacy Spec B in for regular service. I work in Worcester, MA, and Patrick was the closest Subaru dealer. This search on Google Maps was a lucky find for me. Patrick's service department is excellent -- quick, professional and friendly. Brenda Ocasio patiently worked around my crazy schedule and we booked appointments on the fly -- via Blackberry and email. If I needed a ride or a taxi to work after I dropped off the Legacy, no problem. When I hit a rock that a construction crew dropped on Route 9, they immediately arranged for a loaner vehicle. The Spec B is a performance-oriented version of the Legacy, and I have been driving and working on sports cars for decades. So... this led to some detailed questions about synthetic oil, throttle bodies, etc. The service manager, Louie Ferraro, was very helpful. Buying a car takes 1 day -- but customers spend years with the service dept. So I returned to Patrick for a new 2011 Subaru STI. John Watt (sales), Todd Stalker (Sales Manager) and Jason Patrick (senior manager) offered a very fair value for the Spec B and a good price for the STI. Again, everything you could hope for as a customer. In short, Patrick Subaru is the best auto dealer I have worked with in 30 years. Mark Hays Wayland, Massachusetts More

Outstanding customer service here! I was on the hunt for a safe, reliable and efficient family vehicle to replace my pickup truck. The 2011 Outback 2.5i CVT Premium was the perfect fit. Five star crash test a safe, reliable and efficient family vehicle to replace my pickup truck. The 2011 Outback 2.5i CVT Premium was the perfect fit. Five star crash test rating, impeccable reliability history and 29+ mpg highway. When I walked in I met with Joe Dinneen and he took care of me from beginning to end, this guy made sure I was taken care of at all times and got me the vehicle I wanted in the color and option spec. I wanted and at a good price. I was very happy by the time I drove off the lot. I purchased a vehicle from Patrick Subaru 12 years ago and had a very friendly and professional car buying experience. It's great to see that the great customer service is still there. In fact, it's even better! I will be sending all of my friends and family to this dealership, they're very honest and upfront with you and I most definitely appreciate that. More

My experience with dealerships other than Patrick Subaru left a very bad taste in my mouth, and I had come to distrust all of them! However, my experience with Patrick Subaru totally turned that around. I c left a very bad taste in my mouth, and I had come to distrust all of them! However, my experience with Patrick Subaru totally turned that around. I cannot recommend Patrick Subaru enough! They turned a difficult situation into a teriffic experience. And with no pressure. It was such a good experience that I decided that they are the only dealership I will consider for future car needs. You should really check them out. Here's my story: I had not planned on getting a new car in October 2010, but significant problems with my 2002 Hyundai Elantra changed that timetable. There was an electrical problem with my headlights, and after taking it to the Hyundai dealership, they told me the part would cost around $700. Plus, there were other repairs that I would have had to have made before it would pass inspection.I had been researching the Forester as a possible replacement for my Elantra in anticipation of a spring 2011 purchase. However, given the age, mileage, and repair costs, I decided to start looking in ernest. When the Hyundai service department called me and said that Hyundai doesn't even make the part I needed and told me they would try to repair it, I decided to make my purchase then. When it was evident that I would not be able to take time off from work to get my Elantra during the daylight hours (no low beams meant I couldn't really drive it at night), Luke arranged for Patrick Subaru to pick up my Elantra from Hyundai. He said it was "no problem" for them to do this, but I consider it going above and beyond good customer service. They made the entire experience easy and pleasant with abslutely no pressure. What more could a 60-year old single woman need? More

Latest purchase is a Subrau - Outback. This is 5th car Latest purchase is a Subrau - Outback. This is 5th car for our family in the last 15 years, the last buying experience was at Patrick Subrau. And t Latest purchase is a Subrau - Outback. This is 5th car for our family in the last 15 years, the last buying experience was at Patrick Subrau. And this has been the best. There was 'NO Pressure from the Sales people', the pricing was good and the sales team very knowledgeable both functionally and technically. 4 months ago, they gave me an awesome presentation of Car ... the discussion then was centered around Subrau's boxer engine, the center gravity and the AWD. I did test the Outback, I liked it but I waited for 4 months to further research on the Car. I went back with more knowledge and finished the deal under 45 minutes. Tri Lee was the Salesman, he was very knowledgeable about the car and extremely professional. Towards the end of Dec we drove the car home from the dealership, we have now clocked about 1000 miles and we have had a good snow shower. The car is functioning exactly the way they had promised and I did climb my hill without any skids, it was a like a miracle. I will recommend Patrick Subrau for locals and people like me who have come from overseas as well. Mey Lakshmanan More

Tom Welch did a wonderful job pointing out the positives of the outback. He was easy to work with, knowing he wanted to make a deal but not being so pushy as I have found most car dealers. Price was clearly of the outback. He was easy to work with, knowing he wanted to make a deal but not being so pushy as I have found most car dealers. Price was clearly negotiated. The car was ready as planned with Tom waiting for me! More

This was my first time buying with Patrick Subaru, but overall had a great experience and would definitely recommend them to friends and family. Dick W. was a great salesman to work with and made the enti overall had a great experience and would definitely recommend them to friends and family. Dick W. was a great salesman to work with and made the entire car buying process quite enjoyable. He listened to everything I wanted in a new car and delivered perfectly. What's more, he made sure I knew what every button and knob did before I drove off of the lot. I will definitely work with Patrick again. More

It was the easiest car dealer experience I've ever had. I had been in an accident where my car was totalled, and I explained to them that I was still having pain. I told them what I wanted, what I could spen had been in an accident where my car was totalled, and I explained to them that I was still having pain. I told them what I wanted, what I could spend, and I had my car the next day. I couldn't have asked for a smoother transaction, and they made it fun to boot. Most important is that I Love my car and feel very safe in it. More

BEWARE OF ROUGH HANDLING!!!My new 2010 Outback was in for oil change. I had 8 small (but noticeable) paint chips with the tire rotation. The next time I went in for oil change, I've got a small but noticeabl oil change. I had 8 small (but noticeable) paint chips with the tire rotation. The next time I went in for oil change, I've got a small but noticeable dent in my front passenger door AND they did not look into one of the problem I wanted to be fixed. Will not go back...and BEWARE. More

The experience I had at Patrick Subaru was fantastic. From the moment I walked in I was made to feel comfortable by the salesman, Joe D and the other staff who were friendly and helpful. You immediately From the moment I walked in I was made to feel comfortable by the salesman, Joe D and the other staff who were friendly and helpful. You immediately got the sense that they would be professional and upfront during the sales process. All questions were answered thoroughly by Joe. The test drive provided an great opportunity to ask questions and try the car in a number of settings: traffic, highway, etc....I would highly recommend this dealership and my Outback 2011.... More