Patrick Subaru - Service Center

Each and every encounter at the service department at Patrick Suburu has been pleasant and efficient. They show me when additional work may be needed but never pressure me to get anything but what is ess Patrick Suburu has been pleasant and efficient. They show me when additional work may be needed but never pressure me to get anything but what is essential for safety and the uninterrupted use of my car. The waiting rooms have wifi so I can still log on to work and don't lose impotant work time. I have a daily commute of an hour each way often in trecherous New England weather and the good work done on my vehicle gives me the peace of mind to do it. More

Brenda treats each customer as her only customer. She Brenda treats each customer as her only customer. She is thorough and attentive. She is a wonderful face to the organization. She is also knowled Brenda treats each customer as her only customer. She is thorough and attentive. She is a wonderful face to the organization. She is also knowledgeable about the services offered and the Subaru cars. I trust her, which I hope I am not a fool for doing. The reputation of people at dealerships, keep me cautious. More

A couple weeks ago my "check engine" light came on in my 2004 Subaru Forester as I drove home for work. I was leaving the next day for a trip from Worcester to Albany. I did not want to drive a car on in my 2004 Subaru Forester as I drove home for work. I was leaving the next day for a trip from Worcester to Albany. I did not want to drive a car that distance if was prone to problems! I stopped in at Patrick Subaru hoping it was some minor adjustment. To my dismay I had 3 issues, one of them being serious. The folks at Subaru told me that they could take care of the more serious problem while I waited. I decided to leave the car overnight and have all 3 issues taken care of. They had my car back to me the next day in time for my trip. I have noticed in the past few days that when I start my car there has been a screeching sound. On my way to work I stopped in to have it checked. When I drove up a gentleman waved me right into the garage. I explained I did not have an appointment. He took me right in and I was met by Brenda who got me a cup of coffee and a great place to work while I waited. I didn't miss a beat! There I was working on my laptop - in a better office than I have at work! How can you beat that! Thanks for taking care of me, Subaru! More

We have two Subarus from Patrick (a 2004 WRX, and a 2008 WRX STI). Bob sold us both of our cars - he is the best. No pressure, super knowledgeable, very friendly. Since buying our cars, we have taken the WRX STI). Bob sold us both of our cars - he is the best. No pressure, super knowledgeable, very friendly. Since buying our cars, we have taken them both to Patrick for all our servicing. Brenda in service is AWESOME! So helpful, friendly, and absolutely priceless in a crisis. Our next Subaru will definitely be from Patrick! More

BEWARE OF ROUGH HANDLING!!!My new 2010 Outback was in for oil change. I had 8 small (but noticeable) paint chips with the tire rotation. The next time I went in for oil change, I've got a small but noticeabl oil change. I had 8 small (but noticeable) paint chips with the tire rotation. The next time I went in for oil change, I've got a small but noticeable dent in my front passenger door AND they did not look into one of the problem I wanted to be fixed. Will not go back...and BEWARE. More

From the time I sat down with the Service Consultant to explain my visit, which would require an examination of my vehicle towed to Patrick Motors the night before after overheating/dying on 495 North and explain my visit, which would require an examination of my vehicle towed to Patrick Motors the night before after overheating/dying on 495 North and whether my decision would be to have repair work done or look into purchasing another vehicle, I received the utmost in customer service assistance in accessing the steps and options available to me. Due to the time of my arrival, the waiting room was full, and since it would take 3-4 hours before my car could be looked at, they offered to drive me home. I decided to look at what was on their lot and the Sales and Leasing Consultant I dealt with was extremely patient, informative and a pleasure to deal with in the steps I needed to take in order to finalize my purchase. By mid-afternoon I had my vehicle and was driving off the lot. I have dealt with Patrick Motors for over 8 years and have found all of my encounters to be professional, informative and courteous. More

Elvis was wonderful to work with. I had been to the dealer 4 times (3 within a month) for the same thing. low cat. I was done with buying subaru's until Elvis handled the situation. he was nice and did dealer 4 times (3 within a month) for the same thing. low cat. I was done with buying subaru's until Elvis handled the situation. he was nice and did everything he said he was going to and was pleasant and very professional. More

I remember people always telling me never to get service done to my car at Patrick Subaru, but i though nothing bad could happen to me - they did not know what they were talking about.. (yeah right!) I coul done to my car at Patrick Subaru, but i though nothing bad could happen to me - they did not know what they were talking about.. (yeah right!) I could write a book on why i think Patrick Subaru should NOT be recommended to anyone but Ill try and keep it short. In the beginning it was great, the sales rep whent out of this way to put me in a subaru - no matter what it took. about 6 months later i started having problems with the car and brought it into service it was then i realized that no one there knew what they were doing, they would diagnose my issue and tell me it was one thing, then when i picked up the car they said it was somthing else - and never fixed the problem, giving me the run around. it took 4 tries back to the delaership before they fixed the problem, each time they would put over 20 miles on my car and give me the feeling my car was taken out only to run errands when they should have been working on it. the last time i took it there they fixed the issue but found another way to make me upset and fail miserably at any attempt to ever make me go back (i could go into detail but like i said I dont want to write a book). to sum this up I would have to say dont trust these people with your car if you bring it in for service, its only going to snowball to the point where you wish you never bought a subaru in the firstplace, dont waste your time go to another subaru delaership. More

We have been bringing our Subarus to them for awhile even though we initially bought our cars at other dealers. The service work is generally OK but not perfect. The prices that I have been quoted by them though we initially bought our cars at other dealers. The service work is generally OK but not perfect. The prices that I have been quoted by them on cars have been all over the place, it pays to shop around and make sure that you talk to the right people if you want to do business with Patrick. More

The service department has been a problem since the 1st time I walked in. I was told by an employee to just have a seat; when actually I needed to speak with someone to check in. I waited 45 mintues before time I walked in. I was told by an employee to just have a seat; when actually I needed to speak with someone to check in. I waited 45 mintues before realizing something was wrong. I had scheduled the service for a noise on my 2010 Legacy. The mechanic drove the car with me and heard the noise as well. They attempted to fix it that day and advised me to call if the noise persisted. Of course the noise continued. I called and scheduled an appointment for the next Saturday. When I brought the car in at 8:00 on Saturday, I received a call around 11:00 advising me they don't have the part and never ordered the part. They explained that they aren't sure why the appointment was even scheduled. At this point I was clearly frustrated and they tried to help by offering me a loaner car as the service would take all day. I agreed and the appointment was scheduled for the next Saturday (after the part had been recieved). On Saturday, 7/17/10, I brought the car in at 8:00 a.m. as scheduled. At that time, I was advised by Brenda they don't have a loaner car for me. She told me that she doesn't know why I would need a loaner car when the service should only take 1-2 hours. Louie the service manager talked with me and I showed him a copy of the email confirming the loaner car offer. As Brenda and Louie spoke she explained to Louie that they only had 1 car which was promised to another customer. When Louie asked what the customer was there for, Brenda stated, "He's a doctor". After some more discussion between the two, I was eventually given the loaner car (who knows what happened to the other customer). Around 3:00, I received a voicemail message from Brenda advising me my car would not be ready this weekend and to keep the loaner car until Monday. It's funny because just that same morning she told me the service would only take 1-2 hours. While I can appreciate I was given the loaner car for the weekend, there apparently was no consideration given to my schedule or whether I would even be available to pick up my car on Monday. As there was nothing I really could do about this issue, I picked the car up on Monday and of course, the noise persists. I received a call from Brenda asking me about the noise. I explained that it is still there but at this time I'm seriously considering trading the car in and will be in touch next week if I need the car to be looked at again. Not more than 5 minutes later, I received a voicemail message from Brenda that states she spoke with Louie and since the problem hasn't been fixed if I could go ahead and throw away the survey card that would be good. She proceeded to state that their survey scores were very high and she would hate for this to impact her very high scores given all the problems. Oh yes, it gets worse. As I'm sure you can appreciate, this message did not sit well with me. I called Brenda today (7/22/10)to voice my concern and essentially question hers and Patrick Subaru's professional integrity. In response, she explained that Louie told her to call. When I indicated that she is the person who actually left the message and while maybe Louie did ask her to call she is the person who actually left the message, she interrupted and transferred me to Louie. When I spoke with Louie he didn't have much to say except the fact that Brenda receives commission off of the survey cards. It is obvious that Patrick Subaru's service survey results are skewed and are so high becuase their practice is to ask that people not complete the survey's when there are problems. More