Patrick Subaru - Service Center

Top notch Service Advisor. I have been in twice in the last month, and Kyle has handled my service experience both times. He is professional, listens to my needs, and is accommodating. Kept me in the lo last month, and Kyle has handled my service experience both times. He is professional, listens to my needs, and is accommodating. Kept me in the loop the whole time. Kudos to Kyle!! More

As always timely and thorough atttention paid to my 2020 Crosstrek. Randy Robinson and Meghan patiently explained details and once again I was able to continue on my way feeling confident, and the vehicle Crosstrek. Randy Robinson and Meghan patiently explained details and once again I was able to continue on my way feeling confident, and the vehicle was just fine. Thanks everyone and have a good weekend and holidays. More

thanks to Tiana for helping me straighten out actions for my 2020 Crosstrek; I appreciate her knowledge and patience! I will review the manual and will always rely on Patrick staff! Also thanks to Dan a my 2020 Crosstrek; I appreciate her knowledge and patience! I will review the manual and will always rely on Patrick staff! Also thanks to Dan and Sam who assited when I was stuck with my emergency brake issue. (that I had created) More

Kyle is the absolute best of the best!!! Great personality, extremely knowledgeable about everything I’ve asked and the patience of a saint to deal with me, Sue Sweet. I’ll admit it I can be annoy personality, extremely knowledgeable about everything I’ve asked and the patience of a saint to deal with me, Sue Sweet. I’ll admit it I can be annoying and talk a lot about nothing but he always makes me feel like I’m the only customer and his top priority. I travel 45 minutes to go to Patrick Subaru because it’s the best Subaru dealership. I trust them 1,000%. Meanwhile bypassing MetroWest Subaru who putting it in a nice way, I don’t like them. Patrick Subaru and Kyle go above and beyond all expectations!!! Keep up the great job!!! More

Saturday July 3rd at 1:00 AM my son Joseph had 2 tires blow out on I-290 coming from Buffalo going home to Mane for the 4th of July driving his new 2021 Impreza. Got a tow to Patrick Subaru and met Mike w blow out on I-290 coming from Buffalo going home to Mane for the 4th of July driving his new 2021 Impreza. Got a tow to Patrick Subaru and met Mike who worked us into the schedule knowing my son would be stranded without a car. A big thank you for helping Joseph on his way!!!! More

overcharged for parts.Part # 13033AA042 Patrick’s on line price $124.68. I paid $186.70. price $124.68. I paid $186.70. More

Service department here is exceptional. They are efficient, knowledgable, and understanding to customers. They have verified and fixed a couple things on my 19 Impreza and have always been more than efficient, knowledgable, and understanding to customers. They have verified and fixed a couple things on my 19 Impreza and have always been more than reasonable. I didn't buy my Subaru here, but will buy the next one here. And no, I'm not an employee or a friend, just appreciate the quality of work. More

This person Christine Kristoff, is the most unprofessional, rude, arrogant person I have ever met who has somehow got into a managerial position. She has personal anger issues which are unfor unprofessional, rude, arrogant person I have ever met who has somehow got into a managerial position. She has personal anger issues which are unfortunate and very apparent. These anger issues are in addition to her other unattractive personality traits. The sum total of which is someone who has a poor ability to successfully handle customers who need assistance that require a manager's expertise and broad thinking. Why is she in this managerial position, Patrick Subaru?? Beyond her anger issues, her unfortunate brash personality traits are not only reflected in the way she deals with the customer, but I've unfortunately witnessed it being directed at her fellow employees! I even made comments, on two separate occasions, to two separate staff members, after witnessing her interactions. She radiates an unfortunate ambience that draws unwanted attention. I received quiet affirmations, each time, from those employees, that she is not easy to deal with. She is darn right rude!! I've also personally experienced her impatience as a customer! Her unacceptable rudeness, her coarseness. Recently, I saw and heard her yelling in an inappropriate way at the staff in the garage! When I saw her in the garage yelling, I had NO idea she was at any senior level. I remember thinking 'Jeez! They need to change her out...give her a time out'. Then this angry person who needed to take a chill pill turned to me! I was sitting in my car outside the open garage door, waiting to be beckoned into the garage for my appt. Her harsh bellowing at me had an unnecessary tone of intense impatience and exasperation. She harshly bellowed something like - 'Come on!! Come on!! Drive the car in!! Come on!!!!' Uhm! Really??!! But my full experience of her brash rudeness, her impatience, her inappropriate personality traits, her arrogance and unprofessionalism, was when I had to deal with her on the phone about an issue post-service. I had no idea this was the same person I had seen being obnoxious to other staff members in the garage, and that she was the person who had yelled at me earlier to drive my car in, until a member of staff pointed her out at my request, when I was later picking up my car. My telephone conversation with her had been shocking! She had been completely incapable of listening to my issue. She started the conversation telling me irritably how she'd been in a meeting all day. She literally kept speaking loudly and brashly over me when I was telling her my issue. Cutting my sentences short. She was dismissive to all my points of conversation. It was like talking to a metal wall. Cold, dismissive, disinterested, and arrogant!!!! Then when I actually picked up my car the next day, the diagnostic work that I was told was required by the technician, and that she said would be done as complimentary service in our telephone conversation, was not even noted on the invoice at all! Even though they verbally told me on the phone they had done some work to attempt to resolve some 'wind noise'? There was no reference to this work they apparently carried out, on my bill! No note for the records even??? Really?? I don't think they even did it!! It was her little scam, trying to appease me on the phone, to think I was getting some compensation for my grief with my post- car service issues!! This is not how any employee, especially a manager, should ever behave when representing a business, or conversing with a customer. I don't trust her. Now I don't trust the work done at Patrick Subaru, because she is in charge!!! And she is not honest. She is inappropriate. I don't think she should be in her position representing the Service Dept. She needs to be brought down quite a few notches, get some training in customer and staff relations!! She represents Patrick Subaru Service? Really?? Very sad!!!!!! Very worrying for me, as the customer. If I could do 1/2 a star, I'd feel better than giving a whole star. More