Patrick Subaru - Service Center

I was in for a non recall, warranty related repair which was successfully completed in a timely manner. My service advisor, Elvis Dyer, was outstanding. He explained everything to me in a clear manner and w was successfully completed in a timely manner. My service advisor, Elvis Dyer, was outstanding. He explained everything to me in a clear manner and was extremely courteous and helpful. His customer service skills and product knowledge were absolutely top notch. I really enjoyed working with him and look forward to doing so on my next service visit. My experience over the years with Patrick Motors has always been excellent and I would strongly recommend them to anyone in the market for a Subaru. More

I came in today because I needed an oil change, had a tail light out, and I wanted them to check out a grinding noise I was experiencing on sharp right turns. As usual, Elvis was a pleasure to deal with tail light out, and I wanted them to check out a grinding noise I was experiencing on sharp right turns. As usual, Elvis was a pleasure to deal with throughout the process- very personable. He escorted me to my car, which was on lifts in the work area, to see the mechanic who was troubleshooting my grinding noise. The mechanic, also very pleasant to talk to, showed me directly underneath the car what was causing the noise. I always appreciate when I'm allowed/encouraged to see things for myself. I was glad the noise turned out to be something insignificant but even if it had been something serious, I know my car was in good hands. For the labor involved in figuring out the issue, I was pleasantly surprised at how that translated into the price I payed- they are very reasonable for having such experienced mechanics. I have to mention I saw Brenda Ocasio, another Service associate, a few times in passing and it's always a pleasure to see her as well because she cares and remembers her customers well. All in all, I was there for about 3 hours in the customer waiting area. While I enjoyed using the complimentary wifi they have, I have one major complaint about the waiting experience- the coffee. They have a beautiful building and to see that outdated, convenience store Bunn setup there just doesn't fit nor does it taste good. Please Patrick Subaru, for the sake of everything holy, replace it with a Keurig machine! Your customers and employees will thank you for it! More

I have been coming to Patrick Subaru for over 13 years now- from the day I bought my new Impreza in Feb 1999 to now 330k+ miles later. Some of the faces have changed over the years but the quality of the now- from the day I bought my new Impreza in Feb 1999 to now 330k+ miles later. Some of the faces have changed over the years but the quality of the service has remained very high. The proof is in the car that I depend on every day. I trust their highly-skilled mechanics to keep me running and I know they will only recommend services I really do need to keep my car safe and reliable. More

I recently had an issue with my 2010 Subaru Impreza and brought it into Patrick Motors after having a less than desirable experience with another dealership. My car had an issue with the engine and was tol brought it into Patrick Motors after having a less than desirable experience with another dealership. My car had an issue with the engine and was told by the other dealership that they would not approve fixing the car unless they needed some crazy information and then they tried to strong arm me into trading in my car at a considerable lower value. I called Luke Latham who had sold me the car as well as my wife's car and explained the possibility of a spun rod bearing. He told me not to panic and come down to the dealership and he would have Lou from the service department call me to get the info on my car. He said NOT to trade in the car and that my warranty might cover it. Lou called me and told me to bring in a few receipts of maintenance as proof that I was not negligent and they would get the car fixed. When I arrived Rich sat me down in his office and brought Lou and Luke in and all 3 of them got me processed and the even called Enterprise to come pick me up from the dealership so I was able to rent a car. I spoke with Lou and he gave me the diagnosis of needing a new short block and let me know I just needed to show up in a few days (obviously call before hand) and get my car. That Easy! I will continue to go to Patrick Motors and buy cars from Luke and I will have all my service done by Lou, Rich and the rest of the Service team. Thanks again! More

On Friday Nov 25, Thanksgiving Day+1, driving west on the Massachusetts Turnpike, the road slowly climbing up a long hilly stretch, I feel the car slowing down even though the engine goes strong. We're talki Massachusetts Turnpike, the road slowly climbing up a long hilly stretch, I feel the car slowing down even though the engine goes strong. We're talking about my brand new, 8-weeks old, 2011 Subaru WRX sedan, MT5, only 2000 miles on the odometer! We were doing 65 mph on cruise control (driver's feet completely off all pedals). The engine hums along fine, but the car is slowing like as if it were in neutral, the engine disconnected from the wheels. I quickly pulled over to the breakdown lane and stopped. I then saw black smoke coming out of the engine compartment with a strong foul stench of something burning. I determined that the clutch was dead, and the car in perpetual "neutral". I called Subaru Roadside Assistance. The tow truck came quickly (within 45 mins) and towed us to the nearest Subaru dealership, which was Patrick's in Shrewsbury, MA. We were lucky to get there shortly before the service department closed, and doubly lucky to be helped by Brenda. Once the story was told, she quickly filled out the paperwork. She apologized that the service dept is already fully booked for the next day, Saturday, but promised that the car will be looked at first thing Monday morning. I requested a loaner car to get me back to my hoe in Cambridge, MA -- some 50 miles away. She again apologized that, so late in the day and on such short notice, there was none available. But, not to worry. Brenda worked the phone (and oh boy, is she good on the phone) and had soon arranged an Enterprise rental at the Subaru rate. About 40 minutes after having been towed to Patrick's Subaru, we were off again in that rental car. As promised, early Monday morning Brenda called me to say that the car is in the shop, and the clutch is indeed totaled, and that the repair will take about 6.5 hours and the car will be ready late that afternoon. That afternoon I drove the rental back to Patrick's Subaru. Brenda finalized the paperwork, and even managed all the details of the return of the rental. Shortly afterwards I was driving back home in my repaired WRX. I cannot over-emphasize the intelligence, friendliness and competence displayed by Brenda. She really cared, and that was plenty obvious. I got the impression that the entire dealership, and certainly the service dept. mechanics, are competent and friendly and helpful. I recommend them all! But the fact is that my dealings were with Brenda. I have dealt with automobile dealership service dept reps before. They are usually politely helpful. Brenda was all that, but much more: She grasped the situation, assumed control and made sure that everything gets done the way it should. I cannot praise her enough for caringly helping me during what was basically a shocking situation (weekend trip ruined by the catastrophic failure of the brand-new clutch of a brand-new automobile + finding myself stranded 50 miles from home on a Friday evening). More

Brenda & Tri were super helping me rehook my phone to cars' bluetooth, where no one else could. I greatly appreciated this and I recommend Patrick Subaru highly. Brenda is the most informative service ma cars' bluetooth, where no one else could. I greatly appreciated this and I recommend Patrick Subaru highly. Brenda is the most informative service manager, and has helped me numerous times. More

I have been taking my 2010 Outback to Patrick Subaru for routine maintenance, service, and detailing over the past year and a half. Each and every time I am impressed with the level of service provided. Eve routine maintenance, service, and detailing over the past year and a half. Each and every time I am impressed with the level of service provided. Every Associate I come into contact with, whether over the phone or greeting me as I pull up, exudes customer service. This speaks to their level engagement and satisfaction in the workplace, which impacts the service they provide to customers. Happy Associates, happy customers. My only regret is not purchasing my Outback there. Rest assured, my next car purchase will be at Patrick Subaru. Kindly, Rebecca Spezzano More

In 2008 I purchased a new Subaru Forrester which I absolutely love and I will definitely buy another when the time comes...probably pass this on to one of the kids. Most of my experience has been with absolutely love and I will definitely buy another when the time comes...probably pass this on to one of the kids. Most of my experience has been with the service department - no problems, just regular maintenance. It doesn't matter when I call Brenda Ocasio, she responds with kindness and patience and takes care of everything...even providing me with a loaner when necessary. She is able to make appointments for me that fit into MY schedule and the work is always done in a timely fashion. You can't beat the extra special touch of the car wash! Thanks Brenda, and Patrick Subaru...I would highly recommend your dealership! More

Elvis was very professional and nice. I have been here before and he has helped me every time. He always tells me what is going on and gets me out as quickly as possible. before and he has helped me every time. He always tells me what is going on and gets me out as quickly as possible. More

I recently had a persistent problem with my 2005 Subaru I recently had a persistent problem with my 2005 Subaru Outback Wagon. The service department at Patrick Subaru quickly diagnosed the problem, I recently had a persistent problem with my 2005 Subaru Outback Wagon. The service department at Patrick Subaru quickly diagnosed the problem, explained the best way to handle it within the scope of my warranty coverage and went ahead and repaired the very elusive problem. My service adviser, Elvis Dyer, was incredibly helpful in getting this problem resolved. His degree of professionalism is very typical of the way I'm always treated at Patrick Motors: I definitely plan to be a repeat customer (for Subaru #6). More