Patty Peck Honda

I was pleased with the quality of care I received as a customer at Patty Peck Honda. Even after copious research, I was nervous about purchasing a car, but Errol was thoughtful, courteous,very knowledgeab customer at Patty Peck Honda. Even after copious research, I was nervous about purchasing a car, but Errol was thoughtful, courteous,very knowledgeable, and put me at ease immediately. We discussed my lifestyle and my preferences for a vehicle: I wanted a dependable vehicle, a pretty one, of course, one that looks more expensive than it actually is, and one that would be safe for carting around grandchildren as well as friends of a certain age who no longer can get in and out of vehicles with ease. The Honda Civic LK is the car I settled on and one that I truly love. I left the dealership feeling very confident that I had the car I really wanted and, thanks to Errol, I purchased it with no hassle, no high pressure sales pitch, no time consuming delays. I have recommended Patty Peck Honda to several friends and encouraged them to contact Errol online, which is how I contacted him. Be assured that Errol will give you the best deal possible and that he is truly trustworthy, not a small assurance, especially for women who are already nervous about making big purchases. I received the same courteous treatment from Max Presgraves, the business manager, who explained in detail my various options. What a pleasure to do business with both gentlemen. More

Transaction was quick and easy, in and out in my new van. Got the price I wanted, and everyone that I dealt with at the dealership did a great job. I would definitely recommend Errol and Patty Peck. They Got the price I wanted, and everyone that I dealt with at the dealership did a great job. I would definitely recommend Errol and Patty Peck. They even changed the oil and cleaned it up before I left. More

My salesman was very nice and helpful...If he was somewhere else I would recommend him. However the vehicle that I purchased was used and a lemon....I have had problem after problem with my 2005 GMC somewhere else I would recommend him. However the vehicle that I purchased was used and a lemon....I have had problem after problem with my 2005 GMC Envoy. I have only had it for a month and a half and have taken it back 8 times. Each time I am told there is nothing wrong with it. I am very dis pleased because the service manager Tom Craft don't know what they are doing to correct my issues. I have went as far as speaking with the GM. I was ensured that my concerns would be taken care of however they have not. I have filed a complaint to the attorney generals office as well as hired an attorney. I WOULD NOT REFER NO ONE TO THIS DEALERSHIP!!!!!!!!!!!!!!!!!!!!!!!!!! 10/8/2010 UPDATED I WENT BY THE DEALERSHIP ON MONDAY, OCTOBER 4, 2010 AND SPOKE WITH THE GENERAL MANAGER BOB AUBREY AND HE WORKED OUT MY ISSUE. I CAN SURELY SAY THAT I AM PLEASED WITH MY OUTCOME. THEY ARE WORKING TO REPLACE THE VEHICLE THAT I PURCHASED AND UNTIL THEY DO THEY HAVE ME IN A LOANER CAR. THANKS FOR YOUR HELP. More

My husband and I had a wonderful experience and I have already recommended Errol to a friend. In no way did we feel pressured or taken advantage of and for that reason we will definetly be back as well as already recommended Errol to a friend. In no way did we feel pressured or taken advantage of and for that reason we will definetly be back as well as send friends and family to this dealership. I love my car. Thanks so much for everything. More

Eroll was a great salesman, and did everything he was Eroll was a great salesman, and did everything he was suppose to do. I was treated great and the process was fast and I like that. The overall sale w Eroll was a great salesman, and did everything he was suppose to do. I was treated great and the process was fast and I like that. The overall sale was great.I would recomend Patty Peck to anyone. The dealer was clean and welcoming and everyone was friendly. Thanks again! More

Donna showed me what I came in looking for- the Insight, but was able to figure out I'd probably be happier in a Crosstour. I wasn't familiar with it, but it WAS exactly what I was looking for. I never fe but was able to figure out I'd probably be happier in a Crosstour. I wasn't familiar with it, but it WAS exactly what I was looking for. I never felt pressure from her; she communicated with me via email, my preferred method, worked with my hectic schedule and offered the car overnight. In addition to working at the dealership since 1988 (and knowing Hondas really well as a result), she knew the Crosstour inside and out and gave me a tutorial. I feel comfortable taking her up on her offer to call or go by at any time to get help learning the really cool Navi and HFL system. Max, in finance, also, no pressure, low key. Heard what I needed; worked with my schedule. I wanted to walk out with a good price and a relationship with a dealer that would take care of me and my car whenever needed. I was able to leave with that feeling. Over about 60 hours of research to find the right car to replace my 9 year old perfect Subaru, and test-driving half a dozen cars, I left knowing I'd found the perfect replacement and feeling great about the whole transaction. More

I was in the market for a new car. I knew what I wanted to spend and had my mind pretty much set on a Nissan. I went online a found several Nissans I liked and proceeded to email the dealerships and made a to spend and had my mind pretty much set on a Nissan. I went online a found several Nissans I liked and proceeded to email the dealerships and made an offer. Two days past and no one called me back. I contacted the dealer and they were completely rude and acted as if they didn't have time for me. A friend suggested just looking at a Honda. I went online found one I liked and sent an email. Errol contacted me in less than two hours and while we couldn't agree on a price at first he went above and beyond to try and help me find something I liked at an agreeable price. He took the time to listen and explain anything I had questions about. I ended up with the Cr-V at a great price and Errol made the whole experience easy and fun. Everyone at Patty Peck is great but Errol takes the cake. I will definitely do business with Patty Peck and Errol in the future. More

I went here to make a suprise purchase for my daughter and did not need the car for three weeks. They did not have the car I wanted on their lot, but were able to get it in a couple of days. Ed did a gre and did not need the car for three weeks. They did not have the car I wanted on their lot, but were able to get it in a couple of days. Ed did a great job getting the deal done quickly and let me know as soon as the car was on their lot. I am disappointed in this dealership for the following reasons: 1) I was not given an additional $500 for my trade as part of the "Preferred Value Package", 2) I had letters from Honda show up in my mailbox that my daughter got to see after I asked them several times not to mail me anything until after we traded vehicles (this was to be a suprise graduation gift), 3) I had to take the car back for service because the tire pressure monitoring system light came on after only a few miles and as I was headed out of town. 4)Finance Manager Max Presgraves tried to ROB me (to the tune of $600) when offering an extended warranty. Things I appreciate this dealership doing include: 1) Allowing me to pick-up the new car before giving them my trade so that I wouldn't tip my daughter off by having to take her car. Overall, my expetience with Patty Peck not good and the experience I had with Max will keep me from ever going back there. More

Doug Smith was a good saleman and went out of his way to please the customer. I did have a problem with the service department (Al). I wanted 3 tires to match one new tire they replaced before I bought the please the customer. I did have a problem with the service department (Al). I wanted 3 tires to match one new tire they replaced before I bought the car. I had a appointment for 8:30 on a saturday morning and had planned to wait, but I slipped on a patch of "black ice" in the back sales lot and had to leave. I told the service folks I fell and their response was to ask if I needed a ride home. I called at noon to see if the car was ready and was told it was not. At about 2:00 the called and said it was ready. When I was driven to pick the car up (in pain from my fall) most of the staff had already left and I noticed on my invoice they had installed 4 higher priced tires minus the price of one. They indicated that they gave me a discounted price, but the point was that they did not consult me before they made the change. I left there and went to a clinic to get x-rays on my hip and neck. No broken bones, but was very lucky according to my doctor. I told the general manager about my slipping in the lot and asked him to follow up on it, but have yet to hear anything. I have to give this dealership a mixed review, with the negatives slightly ahead of the positives. More

This dealship needs to concentrate on some customer service! I have had my honda for over 10 years and was misled and then "ripped off" on repairs. When I tried to talk to a saleman about purchasing a service! I have had my honda for over 10 years and was misled and then "ripped off" on repairs. When I tried to talk to a saleman about purchasing a new car, or used car he was more intereted in telling me what a great sales person he was, than selling a car. I was offered a "whopping $500 discount off a new car and $500 in trade. Times are tough for everyone, but I can find a better deal elsewhere. Selling a car is not just about the sale, it is about the service after the sale too. I have always had good experiences with Honda dealerships until now. After living in several different states, and meeting other dealers, this one is the worst. UPDATE 11/4/09 AFTER CONVERSATIONS WITH THE GENERAL MANAGER, OUR OPINION OF PATTY PECK HAS CHANGED. BOB ASKED US TO ALLOW HIM TO ADDRESS OUR CONCERNS AND HE HAS MADE A VERY POSITIVE EFFORT TO RETIFY OUR EXPERIENCE. THEY OFFERED TO CORRECT OUR SERVICE ISSUES TO THE POINT OF DOING WHAT WE THOUGHT THEY WERE GOING TO DO TO BEGIN WITH. HE HAS ALSO WORKED WITH US ON THE PRICING AND TRADE IN VALUE OF MY DAUGHTERS CAR, BRINGING THINGS MUCH MORE INTO LINE WITH WHAT I EXPECTED. MY DAUGHTER IS NOW TRYING TO DECIDE IF SHE SHOULD CONTINUE WITH THE REPAIRS OR MAKE THE TRADE. More