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Patty Peck Honda - Service Center

Ridgeland, MS

4.2
31 Lifetime Reviews Review Dealership

31 Reviews of Patty Peck Honda - Service Center

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March 05, 2021

"Chris Bryan is not only knowledgeable, he is honest and..."

- priscilla.fermon

Chris Bryan is not only knowledgeable, he is honest and helpful and trustworthy. He explains the bill clearly and he makes sure I understand why he recommends the service he recommends I have done on my car. I recommend Chris Bryan highly.

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Recommend Dealer
Yes
Employees Worked With
September 25, 2020

"I want to give a shout out to the Service Department at..."

- deeniegrubbs

I want to give a shout out to the Service Department at Patty Peck Honda. I have never received such amazing service, and I don't even drive a Honda! Every person there is friendly, courteous, thorough, knowledgeable and reliable. I trust my car to Patty Peck, because I know that I will be treated with respect. As an added bonus, the customer receives a complimentary car wash! Service like this is unprecedented and greatly appreciated! Deenie A. Grubbs

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Kelly , Michael Rucker, Jonathan Wright
June 17, 2020

"Sales department 5 stars but the service department is..."

- Tabitha

Sales department 5 stars but the service department is horrible! The service department denies all claims when you have a warranty. I’ve taken my van up there for so many things, just to get denied for any services. Their answer is always, “I drove it around and I didn’t notice anything” or “your warranty doesn’t cover that” or “we didn’t find anything”. They will only honor recalls and simple maintenance. Also, the service guy Fred is unprofessional and lies through his teeth. I have never been to a dealership where the salesman seem honest and the service department are liars. I advise you to try another Honda dealership for service if you don’t want the run around!

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No
Employees Worked With
Fred
September 14, 2019

"Great service department "

- Milton

Always busy be early and quick service prices are reasonable. Fast reliable courtesy plus a wash and vacuum every time printed report and a quick once over .

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Yes
Employees Worked With
Sep 17, 2019 -

Patty Peck Honda responded

Milton, thanks for the great review! We’re glad you enjoyed your experience with us. We pride ourselves on our staff being friendly, and we always try to make our customers feel comfortable. We hope to be able to assist you again in the future!

May 16, 2019

"Stranded on 1-20"

- Beckarita

After frustrating dealing with Allstate extended warranty roadside assistance, Barry stepped up and took charge!! Got me safely to dealership !! Bernardo then took over waited on my because it was a little after six. He has been so good to call and keep me informed of progress. Quality loaner Accord for time needed. My experiences with Patty Peck have always been 5 STAR!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Barry Baker
May 20, 2019 -

Patty Peck Honda responded

Thank you for taking the time to share your positive feedback with us! We're so glad that we could turn a frustrating situation into a great experience for you! Let us know how we can help you in the future!

February 09, 2019

"Excellent service you can trust!"

- Acuraforlife

I only take my Acura to Patty Peck Honda for service and repairs. Chris Bryan is my Servive Advisor and has been for years. I wouldn’t trust my car with anyone else! I trust Chris to tell me what service needs to be done and when it needs to be done. If you care about your vehicle, you want it to last, and you want it to drive it’s best, take it to Chris Bryan at Petty Peck Honda.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Barry Baker
Feb 11, 2019 -

Patty Peck Honda responded

Thank you so much for the five stars!! We appreciate the kind words about Chris and we'll be sure to pass them along. Come back and see us soon!

October 30, 2018

"Tore up my car"

- Honda Pilot Green

On 10-20-18, went to Honda Patty Peck to get my oil change like normal and on the following Tuesday 10-23-18 my car quit on me. After talking with Honda Patty Peck according to them it was normal wear and car life. I just didn’t agree, it just didn’t feel right, I had my car taken to another repair shop and they concluded there was not enough oil in my car after the oil change and that’s why my car quit. Now Honda Patty Peck is refusing to taking responsibility for their error and not wanting to fix my car. I have spoken with Bart Baker and the service tech Bernardo la Costa and they still are saying it’s normal wear on my car. I have been a customer of Honda Patty Peck since 2007 and I let them keep up maintenance on my car. Although I have had my doubts with them in the past, I have been okay with Honda Patty Peck but trying and put this on me is wrong and they need to made the repairs to my car. Bernardo even tried to talk me in to trading my car in for a new one - in an attempt to cover up their error. They would not even give me the diagnostic review that I paid for them to run on my car. Despite me repeatly asking for it and Bart even attempted for me to believe that emailed it to me of which I never received despite the fact the Bart had just emailed me the invoice. I just want Honda to repair my car back to what it was. This is my absolute last time I will deal with them because they are not honorable and took advantage of a woman.

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Recommend Dealer
No
Employees Worked With
Other Employees : Barry Baker
Nov 08, 2018 -

Patty Peck Honda responded

I was sincerely disappointed to run across your review today and would like to, first, thank you for sharing this feedback with me and for your loyalty to our dealership. I would also like to apologize that your visit to our service department was anything less than exceptional. I would welcome the opportunity to speak with you personally about your last visit and hope you will give me a call at 601-957-3400. I look forward to speaking with you soon. Sincerely, Donna Ransdell, Marketing Director

March 06, 2018

"My amazing experience at patty peck "

- Car Guy 2015

My experience at patty peck was amazing. The service was quick and reliable for when I had any questions. I got to test drive my very first vehicle and I was very excited. After the test drive we got back and had a couple questions and they had the answers. After that we went in to discuss pricing for the vehicle (the deals are amazing). We discussed everything about the vehicle with Ted Buck and James Buck. Needless to say if you ever need quality service and an amazing deal see Ted or James Buck. Thanks sincerely, Andrew Vaughan

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Yes
Employees Worked With
James Buck, Ted Buck
March 29, 2017

"Extraordinary service "

- Holly (Bentonville, AR)

We stopped on the side of the road in Belzonia, MS, as the engine lights lit up. Desperate for assistance (even AAA had disappointed us), I called Patty Peck Service Department and the most wonderful service advisor answered the phone. Linda Wilkinson was incredibly knowledgeable about what was going on with our Honda van. She advised us we could make it to their dealership and she would help us. It was literally almost closing time, but she gave us detailed directions and a sense of relief, and she was there with a hug and a huge smile when we arrived. Not only did the dealership take care of fixing our van, making sure we stay informed with the repairs, but even allowed us to use a loaner car for the remainder of our trip. Impeccable Service has become almost obsolete, until I met Linda Wilkerson and the Patty Peck Service team. Even sweet, Schelerria Smith, was so kind as we unpacked all of our stuff into the loaner vehicle and patient, as closing time has approached. i would highly recommend Patty Peck Service Center. Five star service!!

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Yes
Employees Worked With
Schelerria Smith , Linda Wilkinson
July 27, 2016

"Doug in service department has a bad attitude"

- Latoya Bell

Sales are awesome problem comes in after the sale with the service department I have a 2013 Honda Accord brought it in Saturday the 23rd 4 battery check and oil change Doug came in and told me I needed something else done I told him I did not have the money in the small space in the waiting area of the service department in front of all those people he turns around and says good thing it's just your battery you wouldn't have money to pay for nothing else I felt insulted embarrassed and felt like showing my butt that day but I kept my composure and told him I did not come in for that today there was no reason to embarrass me in front of all the clients it's not his business what I have money to pay for although I am from Jackson I will wait to come through the week or wait until I go to Meridian to Rick Justice Honda to get my car serviced someone really needs to talk to him a bad attitude is unacceptable and makes the company lose customers this was an awful day for me I receive good sales department service no complaints there just do it in service department everyone else was nice Patty Peck you have One Bad Apple in service department. I've been called the service department Tuesday to make a complaint duck answer the phone and still was rude what a missable person..im s oooo SHOCKED

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Recommend Dealer
No
Employees Worked With
DOUG
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