Paul Masse Buick GMC South

I recently purchased CPO GMC Canyon fro Paul Masse GMC. They had the exact truck that I wanted. Sales was fine - competitive price - very easy to deal with. The dealership is gorgeous and they truely kno They had the exact truck that I wanted. Sales was fine - competitive price - very easy to deal with. The dealership is gorgeous and they truely know how to treat customers. There were two bumpy episodes when I bought the truck. The first was an oversight when the sales tax certification wasn't included in the paperwork - this was an unusual situation in that I came from out of stae to purchase the vehicle. Bob Masse had a runner drive the needed documentation to my insurance agent so that i could get the truck registered and insured and on the road. The second issue was discovered when I took possession of the truck, - due to some mix-up in the ad literature, 3 of the standard features had been removed. The features couldn't be utilized when the truck was test driven due requirements of needing subscriptions. i had expected these to be present. I voiced my concerns to the dealership and got responses directly from Bob Masse. His attitude from the beginning was an unfaltering commitment to my satisfaction. I must admit that this was not something I expected. I was prepared to have a very sour taste regarding the entire transaction. Bob Masse followed through and reinforced on an almost daily basis that he would make it right and ensure that I was pleased. In lieu of the deleted features, 3 accessories were selected, ordered and I was promptly notified that they were available for install. I was prepared to install them myself - Bob was adamant that they would take care of everything. I drove to the dealer, I was promptly received, and the truck was broughtin immediately for the service. The waiting area is outstanding - comfortable, flat screen TV, snack, sandwiches etc. When the truck was complete - it was brought around completely washed and vacuumed. On the way home - through nothing more than bad timing - the ECM faulted on my 4WD / ABS system. I called Bob and explained the situation. he understood that I was driving over 100 miles round trip to get the truck back to the dealer. He arranged for a loaner vehicle - a 2013 Terrain, to be delivered to my home, and the truck taken back to the dealer. They kept me up to date daily on the progress - part had to be orderd and arranged to have the truck dropped off at my home when everything was complete. There was absolutel no cost incurred - everything was cobvered under warranty. The truck was delivered sparkling clean - buffed / waxed. I am 52 and have bought a few cars/truck over the years. I have NEVER ever had this level of service from any other dealer. This truly, in spite of the small problems has been an exceptional experience. I would recommend Bob Masse GMC to anyone in search of a new or used vehicle and would not hesitate in any way to buy another vehicle from them. My wife will undoubtedly buy her next SUZ from them as well. Great work Bob Masse - please keep it up as you have set the bar for all other dealerships. Scott More

I cannot say enough about Paul Masse GMC South. Thank you Richard McDermott, Katie Leonard and Andrew Aytac for all your help! You have made the whole car buying experience wonderful. We went there to you Richard McDermott, Katie Leonard and Andrew Aytac for all your help! You have made the whole car buying experience wonderful. We went there to pick up my fiancee's used GMC Sierra he just purchased and I went home with a new Verano too! I have been to many dealerships in the past and by far this one is the best! Not many people would stay well past closing to make sure I went home that same night with my new car. They definitely put the customer first! Sorry Nissan, I gave you a try but I am happy to be back in the GM family. Thank you again Richard, Katie and Andrew! Shana N & Chris C Warwick More

I just purchased my Dream vehicle, a 2012 GMC Acadia Denali! The process was an excellent experience from my first test drive to the day I drove it off the lot and even beyond!! Richard McDermott is a Denali! The process was an excellent experience from my first test drive to the day I drove it off the lot and even beyond!! Richard McDermott is a true professional. His knowledge about the vehicle made me feel as though I was being educated about a vehicle, not just being sold a car. Paul Masse South is a beautiful facility with qualified staff. I would recommend highly!! More

Richard McDermott was suberb! Friendly,kind, up to date with all the new equipment in the new vehicles. I spoke briefly with Bob Masse which was rather nice that he took some time out of his busy schedule with all the new equipment in the new vehicles. I spoke briefly with Bob Masse which was rather nice that he took some time out of his busy schedule to say hello. It was probably one of the best and easiest car buying experiences I have had in a while. More

I was able to complete almost my entire deal by e-mail which was a great advantage, as I find it is very frustrating to play telephone tag back and forth leaving voicemail. Richard McDermott was very res which was a great advantage, as I find it is very frustrating to play telephone tag back and forth leaving voicemail. Richard McDermott was very responsive and I feel I got a very good deal on the vehicle I wanted. It was well worth traveling 2 and a half hours for the quality experience I had at Paul Masse Buick GMC South. Everything was as we had discussed on e-mail; there were no surprises. More