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Paul Masse Chevrolet South

Wakefield, RI

4.3
108 Reviews
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399 Main St

Wakefield, RI

02879

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Showing 108 reviews

May 09, 2023

Do not buy a car from this dealership. My brother-in-law purchased a vehicle from them about six months ago. He’s had many issues with the vehicle has reached out several times and nobody More

by Day1phase1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michelle Masse
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Paul Masse Chevrolet South responded

Good afternoon, We are unable to confirm that you are a customer of ours from the information provided, but we would love to resolve your concerns. We pride ourselves on providing exceptional customer service and are very disappointed to hear that you/ your brother-in-law were anything less than satisfied with your experience with us. I would love to assist, if you could reach out to me at the dealership. I look forward to hearing from you and working with you to resolve any issues or frustrations. Thank you, Michelle Masse General Manager 401-783-3396

February 10, 2023

Bought a brand new Silverado at Paul Masse South. Wasn’t cheap. 2 yrs later and 40 percent thought payments the wiring harness chaffed and caused major issues. Truck is 2 yrs old with 46 k. My 2 yr More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon DeMarco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Masse
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2023

Have had service done on all my cars and truck. The people are great to work with, would never consider any other dealership to do business with. More

by T.northup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Fraley III, James Whalen
January 23, 2023

Excellent service from a team that really cares about taking care of my car. Always a please to work with Paul Massie South. More

by jacksonj0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Fraley III, James Whalen
August 15, 2022

Unfortunately, our experience at Paul Masse South was rather disappointing. We bought a 2019 Hyundai Sonata Sport and waited over 30 days for Paul Masse to register it because they had a challenge obtai More

by MCOTE155
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Hagist
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Masse
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Doss
May 07, 2022

Paul Masse is the BEST we always have a great experience when buying our car there. Tom was very helpful and easy to work with . Would definitely recommend our friends and family to visit Paul Masse. More

by Nancy Spaziano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
January 16, 2022

Awesome service bought our new truck from Paul masse gmc. They worked wonderfully with us. More

by bessettebeverly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Doss
July 01, 2021

We leased two cars from Jordan in March of 2021 and we couldn’t be happier! Jordan and the whole dealership absolutely go above and beyond and we will be customers from now on! Thank you so much, Jordan! More

by Marissa M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Masse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Fraley III, Jordan Dutra, Cam Bourassa, Steve Doss, James Whalen
June 26, 2021

I just purchased a used vehicle from Jordan last week. The entire process was no pressure, no hassle, timely and stress free. The finance manager, Cam, was also great. The only comparable car buying ex More

by brucernri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Dutra, Cam Bourassa
June 29, 2020

Working with Jordan to purchase a new Colorado was a pleasure. He was professional, respectful and very informative. The overall experience was great and made easy by Jordan and Cameron. More

by Patrick Mead
Recommend Dealer
Yes
Employees Worked With
Jordan Dutra, Cam Bourassa
Jul 07, 2020 -

Paul Masse Chevrolet South responded

Patrick, Congratulations on your new Colorado! Thank you for letting us know that Jordan, Cameron and the Team delivered a "Five Star Experience" to you! We appreciate your business! Customer Experience Team

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