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Paul Masse Chevrolet South
Wakefield, RI
104 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
By Type
Showing 104 reviews
April 02, 2024
Excellent experience working with Brandon Demarco buying a new Tahoe. He went above and beyond to make the process as easy as possible! He took his time making sure I had the Chevy app set up, on star and r a new Tahoe. He went above and beyond to make the process as easy as possible! He took his time making sure I had the Chevy app set up, on star and rewards account set up. Cam in finance was also wonderful to work with. Highly recommend! More
by mcpeirson
Helpful February 19, 2024
I purchased a Chevy Traverse at this dealership and within one month of purchase I had an engine light on. I brought it back to them as it was a certified pre-owned vehicle with an active warranty. The within one month of purchase I had an engine light on. I brought it back to them as it was a certified pre-owned vehicle with an active warranty. They eared the code and said it was "ask set". Shocking the light came back on. I was then given the run around on when I could get it back in for service. I finally took the vehicle to a neighboring Chevy dealership in Dartmouth, Colonel Chevy, and they had the vehicle for a week. They said that this issue was easily identified and just never properly serviced as it shouldn't have been missed. My most recent problem with the dealership is with a 2024 Corvette Z06 I purchased through another dealership. I was unable to buy through Paul Masse due to limited sales numbers a year for the Corvettes and I was told that " Paul Masse sells to previous customers and friends of the dealership first. Then if there are vehicle allocations available others can then buy. They wouldn't even take a deposit from me knowing I didn't have a chance. But as I called Paul Masse to service my Z06 due to a camera malfunction, I was told the dealership prioritizes customers who purchased from them. I asked when the next available appointment date was and I was told "it could be days, weeks, or months. We can't give you a date for service but we can always call you in the event something opens". What an embarrassment. I'll never take my business to the Paul Masse dealerships again. GM needs to crack down on terrible dealerships like this. More
by Desforges413
Employees Worked With
Service Department
September 28, 2023
Masse/Michelle does not deny a less than excellent experience but when pointed out she always makes a difference not matter what the situation. Great Dealership. experience but when pointed out she always makes a difference not matter what the situation. Great Dealership. More
by bill_isabella_smp
Employees Worked With
July 01, 2023
I must retract a recent review I made concerning Cam! It was my error. Matt It was my error. Matt More
by matthewkieron2
Employees Worked With
June 12, 2023
Everything was great until we signed the papers for the car. Then there was no communication I had to call for a repair be done and then Paul told me my registration was rejected because of my address on m car. Then there was no communication I had to call for a repair be done and then Paul told me my registration was rejected because of my address on my license. He should have reached out to me immediately but waited till I called about something different. He makes people feel like you’re a bother to him and you don’t matter. I don’t recommend using Paul. I highly recommend Edwin! More
by Bridgettetregaskis0
June 03, 2023
Edwin was professional, thorough, and patient through the whole process of leasing my new vehicle! whole process of leasing my new vehicle! More
by Julia.morgan0120
May 09, 2023
Do not buy a car from this dealership. My brother-in-law purchased a vehicle from them about six months ago. He’s had many issues with the vehicle has reached out several times and nobody My brother-in-law purchased a vehicle from them about six months ago. He’s had many issues with the vehicle has reached out several times and nobody will get back to him. More
by Day1phase1
Employees Worked With
February 10, 2023
Bought a brand new Silverado at Paul Masse South. Wasn’t cheap. 2 yrs later and 40 percent thought payments the wiring harness chaffed and caused major issues. Truck is 2 yrs old with 46 k. My 2 yr Wasn’t cheap. 2 yrs later and 40 percent thought payments the wiring harness chaffed and caused major issues. Truck is 2 yrs old with 46 k. My 2 yr old truck was 10k out of warranty due to highway miles. GM acknowledged a problem with wiring harness chafing in my particular model. I found it in a service bulletin to dealers. I shared with Paul Masse Chevrolet and asked them to ask GM to cover. GM declined. Paul Masse did nothing for me. I received a 1358 dollar bill. I feel ripped off. I am not pleased with GM or Paul Masse Chevrolet South. I paid my bill and left. I’m selling the truck. Buyer beware of GM and Paul Masse Chevrolet South! Don’t go through what I did. I’m telling any one who will listen! Not pleased. Buy a used vehicle. Then I guess you expect repairs. I should have. Horrible experience with Paul Masse South. What matters is after the sale not the sale! More
by Max
January 24, 2023
Have had service done on all my cars and truck. The people are great to work with, would never consider any other dealership to do business with. The people are great to work with, would never consider any other dealership to do business with. More
by T.northup
Employees Worked With
Peter Fraley III, James Whalen
