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Paul Masse Chevrolet South - Service Center
Wakefield, RI
13 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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13 Reviews of Paul Masse Chevrolet South - Service Center
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February 19, 2024
I purchased a Chevy Traverse at this dealership and within one month of purchase I had an engine light on. I brought it back to them as it was a certified pre-owned vehicle with an active warranty. The within one month of purchase I had an engine light on. I brought it back to them as it was a certified pre-owned vehicle with an active warranty. They eared the code and said it was "ask set". Shocking the light came back on. I was then given the run around on when I could get it back in for service. I finally took the vehicle to a neighboring Chevy dealership in Dartmouth, Colonel Chevy, and they had the vehicle for a week. They said that this issue was easily identified and just never properly serviced as it shouldn't have been missed. My most recent problem with the dealership is with a 2024 Corvette Z06 I purchased through another dealership. I was unable to buy through Paul Masse due to limited sales numbers a year for the Corvettes and I was told that " Paul Masse sells to previous customers and friends of the dealership first. Then if there are vehicle allocations available others can then buy. They wouldn't even take a deposit from me knowing I didn't have a chance. But as I called Paul Masse to service my Z06 due to a camera malfunction, I was told the dealership prioritizes customers who purchased from them. I asked when the next available appointment date was and I was told "it could be days, weeks, or months. We can't give you a date for service but we can always call you in the event something opens". What an embarrassment. I'll never take my business to the Paul Masse dealerships again. GM needs to crack down on terrible dealerships like this. More
by Desforges413
Employees Worked With
Service Department
Helpful September 28, 2023
Masse/Michelle does not deny a less than excellent experience but when pointed out she always makes a difference not matter what the situation. Great Dealership. experience but when pointed out she always makes a difference not matter what the situation. Great Dealership. More
by bill_isabella_smp
Employees Worked With
February 10, 2023
Bought a brand new Silverado at Paul Masse South. Wasn’t cheap. 2 yrs later and 40 percent thought payments the wiring harness chaffed and caused major issues. Truck is 2 yrs old with 46 k. My 2 yr Wasn’t cheap. 2 yrs later and 40 percent thought payments the wiring harness chaffed and caused major issues. Truck is 2 yrs old with 46 k. My 2 yr old truck was 10k out of warranty due to highway miles. GM acknowledged a problem with wiring harness chafing in my particular model. I found it in a service bulletin to dealers. I shared with Paul Masse Chevrolet and asked them to ask GM to cover. GM declined. Paul Masse did nothing for me. I received a 1358 dollar bill. I feel ripped off. I am not pleased with GM or Paul Masse Chevrolet South. I paid my bill and left. I’m selling the truck. Buyer beware of GM and Paul Masse Chevrolet South! Don’t go through what I did. I’m telling any one who will listen! Not pleased. Buy a used vehicle. Then I guess you expect repairs. I should have. Horrible experience with Paul Masse South. What matters is after the sale not the sale! More
by Max
January 24, 2023
Have had service done on all my cars and truck. The people are great to work with, would never consider any other dealership to do business with. The people are great to work with, would never consider any other dealership to do business with. More
by T.northup
Employees Worked With
Peter Fraley III, James Whalen
July 29, 2019
I come here for James and Pete in Service Honestly I come all the way here because of the awesome customer service I receive every single time from James and Pete, they ALWAYS fit me in, somet Honestly I come all the way here because of the awesome customer service I receive every single time from James and Pete, they ALWAYS fit me in, sometimes last minute, they ALWAYS explain everything to me in terms I can understand, not being a car person, they ALWAYS help me out when they can with coupons and deals and they ALWAYS are in a good mood!! (even when I am not lol) Thank you guys for being so awesome! Appreciate you both! -Kimberly Jones More
by kajmar
Employees Worked With
James Whalen ***** , Peter Fraley III
April 26, 2019
Excellent Customer Service Pete and James are Extremely Professional and Extremely Personable. I had a problem with my Hummer H3 that I purchased out of state, and I couldn’t f Pete and James are Extremely Professional and Extremely Personable. I had a problem with my Hummer H3 that I purchased out of state, and I couldn’t find anyone willing or knowledgeable enough to fix the problem I had until I called here. They took my vehicle right in that same day, keeping me updated and explaining the process. Prior to coming here I had always had a problem trusting any mechanic, as I was either overcharged or work was not done that I had paid for. I am so happy with the service and I can now say I trust these guys with any problems I have with my vehicle. I am so happy that I am now looking to purchase an SUV here. Thanks to Pete and James. Thank you so much for going above and beyond for me. More
by Bella Correa
Employees Worked With
James Whalen, Peter Fraley III
March 10, 2019
Great Service I brought my truck in for a recall. I got there early and they took the truck right in and were done before I had time to finish my coffee. I then dec I brought my truck in for a recall. I got there early and they took the truck right in and were done before I had time to finish my coffee. I then decided to ask for a price on tires. The cost was just a few dollars more then ordering them from an online tire retailer and having to take them to be mounted. The few dollars is well worth the time and savings. While waiting for the tires to be installed i started to get hungry and lucky for me they had plenty of snacks and good quality coffee. The service was great, the technicians were polite and I will gladly travel twice as far to use this dealer. I would highly recommend their service department and may even go to see them when it is time for a new car.....and i don't usually buy new. More
by emojinut
Employees Worked With
Service Manager
October 19, 2017
Great experience When entering I'm greated and I feel welcome. I like being greeted by my first name and they know that and they do it. Always explained what service w When entering I'm greated and I feel welcome. I like being greeted by my first name and they know that and they do it. Always explained what service was preformed and why. I drive a Ford and I come to this dealership. More
by Don Bozzuto
May 04, 2017
The BEST! Even though we now live in New Orleans, and keep our car in New York City, we try to bring the car to Paul Masse Chevrolet in Wakefield, RI whenever p Even though we now live in New Orleans, and keep our car in New York City, we try to bring the car to Paul Masse Chevrolet in Wakefield, RI whenever possible as we also have a rental home in Narragansett RI. Over the years, we have had wonderful experiences at this dealership. We have always felt that the service department was honest, and fully explained all our options and costs. The waiting room is pleasant, with great coffee and even snacks and wraps to munch on while we wait. The most recent visit last month involved an extensive warranty repair. Although if was a big job, the service department, knowing our tight schedule, preformed and excellent repair in just 2 days. We were even given a courtesy car during that time as it would have been impossible to get around without a car. We highly recommend this dealership and service department. They are the best! More
by roberta
Employees Worked With
Peter Fraley III, Jeremy Cortellessa
