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Paul Masse Chevrolet South - Service Center

Wakefield, RI

5.0
8 Lifetime Reviews Review Dealership

8 Reviews of Paul Masse Chevrolet South - Service Center

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July 29, 2019

"I come here for James and Pete in Service "

- kajmar

Honestly I come all the way here because of the awesome customer service I receive every single time from James and Pete, they ALWAYS fit me in, sometimes last minute, they ALWAYS explain everything to me in terms I can understand, not being a car person, they ALWAYS help me out when they can with coupons and deals and they ALWAYS are in a good mood!! (even when I am not lol) Thank you guys for being so awesome! Appreciate you both! -Kimberly Jones

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Recommend Dealer
Yes
Employees Worked With
Other Employees : James Whalen *****
April 26, 2019

"Excellent Customer Service "

- Bella Correa

Pete and James are Extremely Professional and Extremely Personable. I had a problem with my Hummer H3 that I purchased out of state, and I couldn’t find anyone willing or knowledgeable enough to fix the problem I had until I called here. They took my vehicle right in that same day, keeping me updated and explaining the process. Prior to coming here I had always had a problem trusting any mechanic, as I was either overcharged or work was not done that I had paid for. I am so happy with the service and I can now say I trust these guys with any problems I have with my vehicle. I am so happy that I am now looking to purchase an SUV here. Thanks to Pete and James. Thank you so much for going above and beyond for me.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : James Whalen
March 10, 2019

"Great Service"

- emojinut

I brought my truck in for a recall. I got there early and they took the truck right in and were done before I had time to finish my coffee. I then decided to ask for a price on tires. The cost was just a few dollars more then ordering them from an online tire retailer and having to take them to be mounted. The few dollars is well worth the time and savings. While waiting for the tires to be installed i started to get hungry and lucky for me they had plenty of snacks and good quality coffee. The service was great, the technicians were polite and I will gladly travel twice as far to use this dealer. I would highly recommend their service department and may even go to see them when it is time for a new car.....and i don't usually buy new.

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Recommend Dealer
Yes
Employees Worked With
Service Manager
October 19, 2017

"Great experience "

- Don Bozzuto

When entering I'm greated and I feel welcome. I like being greeted by my first name and they know that and they do it. Always explained what service was preformed and why. I drive a Ford and I come to this dealership.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dawn Wellington
May 04, 2017

"The BEST!"

- roberta

Even though we now live in New Orleans, and keep our car in New York City, we try to bring the car to Paul Masse Chevrolet in Wakefield, RI whenever possible as we also have a rental home in Narragansett RI. Over the years, we have had wonderful experiences at this dealership. We have always felt that the service department was honest, and fully explained all our options and costs. The waiting room is pleasant, with great coffee and even snacks and wraps to munch on while we wait. The most recent visit last month involved an extensive warranty repair. Although if was a big job, the service department, knowing our tight schedule, preformed and excellent repair in just 2 days. We were even given a courtesy car during that time as it would have been impossible to get around without a car. We highly recommend this dealership and service department. They are the best!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeremy Cortellessa
November 06, 2012

"I had a heater core problem. Antifreeze all over the cab..."

- spetho2001

I had a heater core problem. Antifreeze all over the cab floor. Peter got my truck in right away and took care of the problem. I was very happy with the fast and great service. The price was good also, as I was expecting a lot more.

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Recommend Dealer
Yes
Employees Worked With
Peter Fraley
June 14, 2012

"I consistantly get excellent service at Paul Masse. The..."

- kstamour

I consistantly get excellent service at Paul Masse. The price is fair and they are diligent about keeping the car safe and in good running order. Mind you, this is an 11 year old Chevy Tahoe, but they treat it like brand new.

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Recommend Dealer
Yes
Employees Worked With
Peter Frawley
March 30, 2012

"I needed an oil change on my Equinox. I had scheduled a..."

- fkwolek

I needed an oil change on my Equinox. I had scheduled a doctors visit in the area and stopped in to see if I could get an oil change. Peter Fraley initially said thatnhe was all booked up and that later that week was the earliest he had open. I explained that I work three jobs and dropping it off would be an difficult, and began to leave. He saw that I was not happy and asked me to wait. He explained that if I had some time, he could fit me in. My car was ready, wash and reasonably priced oil change, as well as recall issue, in a couple of hours. I was impressed to see Peter go the extra mile, much as I do in my job as Compliance Officer for dinking water, professor at Salve, and basketball instructor and officiall. Fred Kwolek

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Recommend Dealer
Yes
Employees Worked With
Peter Fraley
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