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Paul Miller BMW
Wayne, NJ
600 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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600 Reviews of Paul Miller BMW
June 07, 2018
Negotiated in Bad Faith and Displayed Staggering Incompetenc The staff at Paul Miller BMW seemingly went out of their way to embody the WORST of car buying. After agreeing to a deal for a car, I was first to The staff at Paul Miller BMW seemingly went out of their way to embody the WORST of car buying. After agreeing to a deal for a car, I was first told that I had to physically be present to sign for the car. As I live 800 miles away, that’s a bit difficult. This lead to a series of run arounds so that my incompetent salesman, Allen Morel, could verify whether I had to be there physically to purchase the car. After zero contact from Allen for 24 hours, I tried to contact his manager, Jimmy Estevez. Jimmy, the apparent decision maker was out for the day. I then left multiple messages for the General Sales Manager, Ryan Brock, and even sent an email. Ryan didn’t return a call or an email. Allen then insisted on a $2,500 deposit for the car. This was a bit bewildering as he still hadn’t figured out if I needed to fly to his location and it was steep given the price of the car, but I complied because we had negotiated a deal on the car and even though I was still waiting on Paul Miller’s staff to put everything together, I trusted that our negotiation was in good faith. Then, after sending a credit application with an authorization to charge my credit card for a deposit, Allen claimed he didn’t get the authorization, but acknowledged receipt of the application. They were both included in the same attachment, so yet again, I was a bit bewildered. Finally, I received a call from someone who was submitting my application to BMW credit. As we reviewed the terms, he informed me of a doc prep fee (a fee for Paul Miller to fill out their own paperwork) that was not disclosed in our initial negotiation. This was quite hefty, so I asked that Allen call me to discuss. Only then, after dropping every ball possible, needlessly delaying the process, and displaying nothing short of total and complete incompetence, did Allen flippantly disclose that he had a second deposit on the car I had already agreed a deal for two days prior and I’d have to pay the undisclosed doc prep fee or they’d sell the car to another buyer. I consider this negotiation in bad faith. It’s a pathetic means of conducting business and is absurd given that Allen spent less than 20 minutes putting this deal together (I never drove the car, I never spoke to him, I simply sent an email with an offer which was received and accepted by the Internet sales manager). I buy 6-7 cars a year. I’m active in the BMWCCA. I also work in sales myself. I have NEVER witnessed anything this disgraceful, underhanded, or lacking integrity. I highly recommend seeking an alternative dealership when you purchase your next car. More
by Bimmerphile
Employees Worked With
Allen Morel, Jimmy Estavez, Ryan Brock
June 07, 2018
Great Dealership for Sales & Service I have been going to PMBMW for over 20 years;. My service advisor is the reason why I keep coming back. Always helpful, likes to figure out issues wi I have been going to PMBMW for over 20 years;. My service advisor is the reason why I keep coming back. Always helpful, likes to figure out issues with me and go the extra mile. Highly recommend PMBMW. Xo More
by DMAN BMW
Employees Worked With
Ken Walters
June 06, 2018
Tires I had a Fantastic experience dealing with them. I had unfortunately obtained a number of flat tires and luckily BMW corporate and with the help of th I had a Fantastic experience dealing with them. I had unfortunately obtained a number of flat tires and luckily BMW corporate and with the help of this particular service center they were able to swap out my tires at no cost. They really came through More
by Carl
Employees Worked With
Jose and John Vitro
June 05, 2018
allways saisfied! I have been dealing with Paul Miller BMW for many years witha long line of vehicles, and I have never been disappointed either with the sales departme I have been dealing with Paul Miller BMW for many years witha long line of vehicles, and I have never been disappointed either with the sales department or with the service. I would recommend Paul Miller to anyone both for the quality of the vehicles and the unmatched service in all departments. More
by scher761
Employees Worked With
Rich Rulli, Jerzy Kutyla
May 28, 2018
Seamless buying experience Great job. The whole thing was handled efficiently using text messages and email. When I arrived the car was ready for pick up at the time I was promi Great job. The whole thing was handled efficiently using text messages and email. When I arrived the car was ready for pick up at the time I was promised. The business manager explained all the paperwork. Kudos to Tony, Patrick and staff at Paul Miller for respecting my time by making this efficient and hassle free. More
by Mike
Employees Worked With
tony herrera, patrick
May 17, 2018
Highly recommended I flew from Indianapolis to pick up my BMW. Everything was ready when I arrived. My sales person Allen give me real good deal on my BMW. I flew from Indianapolis to pick up my BMW. Everything was ready when I arrived. My sales person Allen give me real good deal on my BMW. More
by Muhammad
Employees Worked With
Allen Morel
May 06, 2018
Reliable Dropped of my car with air conditioning issues. After diagnostics, the car was repaired and given back at the time promised. Once more Paul Miller del Dropped of my car with air conditioning issues. After diagnostics, the car was repaired and given back at the time promised. Once more Paul Miller delivers, thank you! More
by Arqcegp1
Employees Worked With
Ken Walters
May 04, 2018
Outstanding experience Both Marcelo Garcia and Alan Munoz are not only professional and courteous but more importantly they are honest and efficient. They said what they wo Both Marcelo Garcia and Alan Munoz are not only professional and courteous but more importantly they are honest and efficient. They said what they would do and did exactly what they said. I would be hard pressed to choose to shop anywhere else with anyone else. More
by Dougb
Employees Worked With
Marcelo Garcia and Alan Munoz
April 25, 2018
Great Service Experience My car was due for it's 60,000 mile service. As always, Ken Walters comes up with a solid plan of what to do, how to prioritize what needs to be done My car was due for it's 60,000 mile service. As always, Ken Walters comes up with a solid plan of what to do, how to prioritize what needs to be done and in the most cost effective manner. I can always count on him for sound advise. More
by KALEML27
Employees Worked With
Ken, Walters
April 22, 2018
Amazing service Had a few issues with my new M760. After a few service visits they gave me a brand new car. The sales and service is really great. Had a few issues with my new M760. After a few service visits they gave me a brand new car. The sales and service is really great. More
by Zachyz
Employees Worked With
Ryan and Druim
