Paul Miller BMW

LIARS! My experience at Paul Miller BMW was so horrific that I spoke poorly about BMW from month 3 into my lease and I will continue to speak poorly about th My experience at Paul Miller BMW was so horrific that I spoke poorly about BMW from month 3 into my lease and I will continue to speak poorly about this dealership forever. They have absolutely no idea what customer service means. They leased me a broken car where my electric panel/ GPS screen shut down during my ride at least once every time I drove it. I brought it back to the dealership 3 different times on 3 separate occasions and they kept my car for a week at a time. Still they failed to fix it. When I called to speak with a supervisor they were terrible at returning my calls. I wanted out of my car and into a new one without having to restart my lease. When I finally got Mark, the supervisor on the phone he got very defensive and raised his voice and told me, "We are not going to buy back a car that doesn't work, and if I wanted a new car I would have to restart my lease," I called BMW corporate and explained my story, BMW corporate tried to contact Paul Miller to call them and to call me to see what they can do but Paul Miller did NOT return either of the numerous phone messages BMW corporate left. To make matters worse, I recently discovered by Park Ave BMW, that Robert, the car salesman, told me I would leave 2k as my security deposit and I would get that money back at the end of my lease; he LIED. Robert put my money as a down payment! So the money that I thought I was getting back at the end of my lease I am NOT! I am furious and want to warn everyone that this dealership is not to be trusted and do not help you at all when something goes wrong. I have not been back to them and will never go back and neither should you! More

Cannot be trusted Leased a car from them only because they had the color we wanted. However after one week the car was in the shop for 8 days then the license plate the Leased a car from them only because they had the color we wanted. However after one week the car was in the shop for 8 days then the license plate they provided expired. Contacted the salesman Alan asking when the new plates were coming. A few days passed and he final told me I had to drive the unregistered car over to have a VIN check done. This is a car dealer and they have no clue what it necessary to register a car. Then to advise the customer to break the law is just beyond me. I will never buy another car from Paul Miller. I have tried to call the dealership for help from a manager but no manager has ever gotten on the phone with me nor returned any message I left. Calling BMW Corp has proven to be a waste of time. I have a car sitting in my driveway that I am required to pay monthly but cannot drive as I have no valid registration. BEWARE Do Not Get Ripped Off Like Me. More

Pretentious Racist and Uninformed Pretentious racist and uninformed. The salesman Robert RJ Mann knew nothing about the car we were interested in and kept asking inappropriate personal Pretentious racist and uninformed. The salesman Robert RJ Mann knew nothing about the car we were interested in and kept asking inappropriate personal questions?!? When he couldn't make the deal he actually started whining. A grown man - whining. As punishment they are holding on to my deposit. It's been 3 days and still not returned. Go there if you want to know about the salesman's life but learn nothing about the vehicle you are interested in. They should be ashamed. More

Should stop selling BMWs Horrible sales team - they should be banned from selling BMWs. They advertise on TV and believe they are rock stars. For sure they get a lot of cus Horrible sales team - they should be banned from selling BMWs. They advertise on TV and believe they are rock stars. For sure they get a lot of customer traffic but that has led them to become arrogant. Their car prices are always too high and their attitude is "take it or leave it". They are happy to find the next sucker that walks in. Intelligent buyers will be extremely disappointed. Suggest you go to another BMW dealer - or better still, try the Mercedes Benz of Caldwell where you will be treated like you deserve - especially since you are buying a luxury car. More

Bait & Switch Paul Miller BMW sent me numerous emails and calls asking me to bring my car in to purchase it for the price of $4,390. It is a 2009 Dodge Avenger, tha Paul Miller BMW sent me numerous emails and calls asking me to bring my car in to purchase it for the price of $4,390. It is a 2009 Dodge Avenger, that has no mechanical issues and is in cosmetically great condition with 102,000 miles. The price seemed reasonable, though lower than the KBB value, but after their persistent offer I decided to bring the car it. After an hour and a half of filling out paperwork the salesman Chris D. said they valued the car at $508.00, which was the most they could pay me for the vehicle. Obviously, that is absurd and the whole thing is a ridiculous Bait & Switch ploy. More

Outstanding Service and a Great Vehichle Customer service is what they are known for and I will agree 100% with that. My wife and I recently finished up a lease agreement with them and from Customer service is what they are known for and I will agree 100% with that. My wife and I recently finished up a lease agreement with them and from the beginning the entire process was nothing short of outstanding. From the sales team to the service team you are treated like an individual rather than a number. Any issues that come up are handled immediately and with a tremendous amount of professionalism. Toward the end of our lease agreement I was introduced to Mr. Jim Ott and I can now understand why this company is so successful. I thank the entire BMW team for the experience. I would highly recommend them to anyone looking for not only an amazing vehichle but more importantly a team that you can trust. More

Lack of Respect Working with my assigned Salesperson, I had cited interest in a 3 series. Looking to cross shop against other brands in that same competitive space I Working with my assigned Salesperson, I had cited interest in a 3 series. Looking to cross shop against other brands in that same competitive space I wanted to take the 3 series for a test drive to get a feel for the car and driving dynamics since BMWs are always the benchmark for handling and road feel. Once I made it clear to him that I was not looking to make a deal today since I had not done my due diligence with other cars on my list he shut down and started giving me the run around. We took a "test drive" around the parking lot citing that they were running short on dealer plates which was a lie because there was only one other person in the showroom at the time. He continued to insist that once I decide that I want a BMW then we can go for a real test drive which is backwards logic considering I'm not going to settle on a car until I can compare how they drive. He was was short sighted in not looking to build a relationship and a positive dealership experience but rather a quick sale so I ended up leasing a car from BMW of Morristown where they took the time to make the sale the right way. I'm sure this isn't a reflection on the dealership as a whole otherwise they wouldn't be successful but just my personal encounter. More

Certified Pre-Owned Demo At the inception of my Lease I encountered Brake issues. My car was taken into service a week after I brought it home. The complaint was "vibration" At the inception of my Lease I encountered Brake issues. My car was taken into service a week after I brought it home. The complaint was "vibration" or "pulsing" while braking. The car was returned to me a few days later with the same issue. From that point, the service department {Scott} made a very poor attempt to get the issue resolved. I would suggest going to another dealer if you want to be treated with attention to detail when it comes to customer service. More

new BMW 320i x-Drive Before walking into the dealership, I called and asked for a saleman, and I was politely transferred to Lev. I told him the demo I was interested in a Before walking into the dealership, I called and asked for a saleman, and I was politely transferred to Lev. I told him the demo I was interested in and he understood I wanted to stay around the same price range. However, the demo that I was interested in, was sold and they didn't have anything even remotely close to the bmw I wanted. He called me back and said he would do what he could to put a deal together and he'd call me right back. At that point, I figured the monthly lease payments on a new car were ridiculously more than I wanted to spend, but I kept trust in Lev and I'm glad I did. He offered me an amazing deal and was very professional during the whole interaction. The whole sales process went smoothly and I ended up with the exact car I wanted and the price fit my budget perfectly. Thank you so much Paul Miller BMW staff for making my experience with you so pleasurable. More

"Best Auto Service Experience!" Ken walter at Paul miller BMW is the most professional and friendly service advisor I have ever dealt with.I can not say enough good things about ken. Ken walter at Paul miller BMW is the most professional and friendly service advisor I have ever dealt with.I can not say enough good things about ken.servicing my car at Paul Miller BMW always been A+ experience. He is a very important asset to the dealer ship. Thanks for all your help. Mr and Mrs Reyes. More