
Paul Miller Honda of West Caldwell
West Caldwell, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Great experience The sales manager Matt was very friendly, enthusiastic and easy to work with. After negotiating, we settled on a great price for a brand new car. We The sales manager Matt was very friendly, enthusiastic and easy to work with. After negotiating, we settled on a great price for a brand new car. We intended to buy the car with the most basic trim level but ended up buying the car with more features and higher value yet still got a fair price (almost the price of the basic trim level). Matt made a process that is often stressful, a pleasant experience and we're very satisfied with the car. Our salesman Ryan, on the other hand, seemed friendly and professional at first but his interest in selling the car deteriorated over time. He was taking too long to bring the car for a test drive and kept leaving and coming back. During the test drive, we had to pull information about the car from him. When we began negotiating for a better price, he clearly was not happy with our offers. If not for the manager, we would probably never make a deal. When we went to pick up the car the next day (since it was not prepped the day before), Ryan left to find the car and disappeared for more than an hour without anyone even knowing where he was. It turned out the car was still not ready and he was already speaking to other customers without our knowledge. We have waited almost 3 hours to get the car. Thankfully, we got the car after Matt stepped in to help. Our entire experience would've been perfect if not for the salesman's carelessness after the sale. Even though, our experience with the salesman was not good, I do not blame the dealership for it since the manager made sure that we were happy with the car and the price. More
A Great Experience Joe was very professional and helpful with my first car-buying experience! I went in wanting to look at a car I saw online, and he showed me another o Joe was very professional and helpful with my first car-buying experience! I went in wanting to look at a car I saw online, and he showed me another one of the same make and model for a better price. He was very straightforward with the whole experience, and the process went by quickly. It was a pleasure working with him and I love my Honda Fit! Paul Miller was a great place to buy a Honda! :) More
Happy Customer Kim Hadden is excellent to work with. He knows the ins and outs of the vehicle features and technology. He's transparent on price with a very thorou Kim Hadden is excellent to work with. He knows the ins and outs of the vehicle features and technology. He's transparent on price with a very thorough walk-through (makes you hold the calculator) of the various line items to get to final out of pocket price (net of trade-in, with sales tax, accessories, etc), leaving you confident in the numbers. He spends time teaching you about the car (after the sale is done, no doubt) and was very helpful and quick in assisting us with a service appt follow-up even though that's outside of his jurisdiction. Get to know him, he's a hard workers, and you wont' regret it. More
As good as buying a new car can get. Joe was warm and funny, and he put us at ease during what is typically a stressful process for us. Regarding the car he sold us, however, he was se Joe was warm and funny, and he put us at ease during what is typically a stressful process for us. Regarding the car he sold us, however, he was serious, focused, and able to answer all of our questions. He convinced us that it was to our advantage to take a loan rather than pay cash in full. On our return to pick up our registration, Joe met us, put on the permanent plates, and demonstrated that he remembered us sincerely from our previous contact. Again, we do not typically enjoy making a car purchase. Joe Kleter was exceptional in making this a pleasant experience for us. More
Excellent Experience As a repeat customer of Paul Miller Honda, I highly recommend this dealership. Lou Gentile is an excellent sales associate and he always provides top As a repeat customer of Paul Miller Honda, I highly recommend this dealership. Lou Gentile is an excellent sales associate and he always provides top notch customer service. If you are in the market for a new car, ask for Lou and you will be very happy with the results. More
liars Do Not trust anyone from this dealership, especially the female manager. She is a LIAR and not to be trusted. Very shady dealership. Stay away at all Do Not trust anyone from this dealership, especially the female manager. She is a LIAR and not to be trusted. Very shady dealership. Stay away at all costs More
Great staff - very professional and friendly We have leased 2 vehicles with Jose and both deals were always fun and no stress. No hard-sell no pushing. I definitely will recommend this place an We have leased 2 vehicles with Jose and both deals were always fun and no stress. No hard-sell no pushing. I definitely will recommend this place and of course Jose to any of our friends or anybody reading this. More
Nine cars and counting Great people to deal with. I have purchased my last 3 cars from them in the last 9 years; will probably buy my next one from them. I also have used th Great people to deal with. I have purchased my last 3 cars from them in the last 9 years; will probably buy my next one from them. I also have used their service department for all three cars with great success; but with a Honda it's just routine repairs. More
great experience Ryan was so accommodating and easy to work with. I highly recommend this dealership. The car we bought was prepped and ready to go in one day. Ryan was so accommodating and easy to work with. I highly recommend this dealership. The car we bought was prepped and ready to go in one day. More
Wonderful experience with Lou Gentile I have leased two vehicles through Lou, and both experiences were very pleasant. What I like most about Lou is his honesty and his willingness not to I have leased two vehicles through Lou, and both experiences were very pleasant. What I like most about Lou is his honesty and his willingness not to push you into buying/leasing a car. The last thing I want to encounter when car shopping is a salesperson who tries talking me into buying a car as if money is not an obstacle; Lou is the total opposite. He understands that the purchase/lease of a new car is a tremendous decision, and for that fact, he will wait until you are ready. I would definitely recommend Lou to my family members and friends. More