Paul Miller Honda of West Caldwell

I recently took my 2006 Honda Pilot in to Paul Miller Honda for some much needed service. My wife drives the Pilot it has 115,000 miles and we both love it. I new the Pilot needed struts, oil change, rea Honda for some much needed service. My wife drives the Pilot it has 115,000 miles and we both love it. I new the Pilot needed struts, oil change, rear def. fluid change, brake fluid flush and power steering fluid change. When setting up my appointment I had asked for a "courtesy car" while the repairs were completed on my Pilot. The following evening I meet Scott Gordon, he was polite and knowledgable, he took my vehicle info and got me into my courtesy car quickly (2013 Pilot ver nice)! The speedy process was very appreciated. Scott contacted me the next day to let me know that front link stabilizer was cracked and needed to be addressed. I wasn't to surprised, and glad the mechanic did a thorough inspection. Due to the holiday it took an extra to get the parts to complete the fix. Which did bother my wife, because she had the courtesy car to drive. Scott notified me when repair were complete. I wife was happy see that her Pilot had been freshly washed prior to her arrival. We will use their service again. More

mr velasquez is an extremely friendly and knowledgeable sales person. he spent hours with my wife an i until we found just the right vehicle at a good price. ms acevedo worked to get us a good rate and sales person. he spent hours with my wife an i until we found just the right vehicle at a good price. ms acevedo worked to get us a good rate and worked with me on some issues after the paperwork was completed. she is very efficient and friendly. More

I have driven Honda CRVs for 12-years, and every time I come back to Joe for my lease. He is friendly, courteous, and diligent in all of our dealings. Joe always makes the car purchasing process painless come back to Joe for my lease. He is friendly, courteous, and diligent in all of our dealings. Joe always makes the car purchasing process painless and smooth. More

Been doing business with Honda for many years starting in West Caldwell with my oldest daughter when she graduated high school. Eight cars later, and now Paul Miller, still impressed with the continually im West Caldwell with my oldest daughter when she graduated high school. Eight cars later, and now Paul Miller, still impressed with the continually improving service. Dan Eller and Carlos Cueta made my recent purchase a win-win with a deal done in less that 30 minutes. Frank Racanti took me through the aftermarket programs and got me out he door with my new car. More

I visited several dealers (Honda, Acura, BMW and Audi) while looking for a pre-owned Acura TL and in addition to having the best fit in terms of the actual car I was looking for this dealer had the best c while looking for a pre-owned Acura TL and in addition to having the best fit in terms of the actual car I was looking for this dealer had the best customer service. The car had been well serviced and was in excellent condition (brakes, new tires etc.). Ryan Anderson was a pleasure to deal with and provided friendly service before and after the sale. I was very impressed overall with this dealer, and the staff. After having owned a Honda Accord for ten years, and being impressed with the reliability of the car, I am probably a lifelong Honda motor customer I would put this dealer at the top of my list when purchasing a new car even though there are more than five Honda dealers closer to my home. More

Being a first time car buyer, i was nervous yet excited Being a first time car buyer, i was nervous yet excited to find the perfect reliable car. Melvin Duran was my sales consultant. He was firm in his Being a first time car buyer, i was nervous yet excited to find the perfect reliable car. Melvin Duran was my sales consultant. He was firm in his approach but very kind and informative. On my first time visit we were able to begin the paperwork process and i was ecstatic. Melvin was a wonderful consultant whom i'd recommend to anyone looking to buy a new or used car. However i cannot say the same for the financing manager. it was the worst experience i had ever encountered. She kept me waiting an hour and did not even apologize for taking so long. Her excuse was that she spent a whole hour on the phone taking to capital one trying to reduce my rate which was an OBVIOUS lie. Her use of foul language and inability to remain professional with an upset client was awful. I had asked to speak to the sales manager and she immediately refused and said that the sales manager was going to end up giving her all the paperwork a, so i may as well not see the sales manager. By the end of the entire process I was NOT happy to have purchased my very first vehicle. No matter what the circumstance, a professional manager diffuses bad situations rather than fueling them. More

I’ve been searching for my next car for a while and walked recently throughout many dealerships. To be honest I was sick and tired of pressure and stress I’ve got from different sales people. However walked recently throughout many dealerships. To be honest I was sick and tired of pressure and stress I’ve got from different sales people. However, when I came to your dealership and met Joe Kleter, who is highly professional, well knowledgeable and friendly person. I’ve got absolutely pleasant and great experience with him while purchasing my new 2013 Honda Accord. I’ll definitely recommend all my friends and relative for their next vehicle purchasing journey to come to your dealership and deals only with Joe Kleter. Thank you for the great service. Yury Kagan More

From the start we explained that my stepson needed a car. He has no credit. I told them I had two car loans of my own. they "ran" my credit and said it would be tight but that they could do it.Well, they sai He has no credit. I told them I had two car loans of my own. they "ran" my credit and said it would be tight but that they could do it.Well, they said it should be a day so we went back the next day and we were told that the approval was for 5K less than the car so they picked us out another car...saying all along we were "approved" for that car.On friday night they kept us there until after 8PM telling us all along that there was no problem, we were apporved but that they were very busy. My step son knocked on the door to get their attention and they finally sat down with us. within 60 seconds and 26% later on a car with 96K on it at $471 a month I said please refund our deposit and thatnks for wasting out time. We now have to wait until Monday for a check..mind you we paid the deposit in cash! Dont go there, BAD customer service!!!!!! More

It was a pleasure to work with Joe and the team at Paul Miller. Joe was easy going, understanding, supportive and polite. He was not pushy or demanding as my experience has been with other salesmen at ot Miller. Joe was easy going, understanding, supportive and polite. He was not pushy or demanding as my experience has been with other salesmen at other dealers. Joe made the purchase of my Accord a comforting and easy experience. Anyone considering a Honda should see Joe. More

Ive been going to this Honda dealership for several years, and I always have a pleasurable experience. My salesperson, Jose Velasquez goes out of his way to make his customers happy and satisfied. I've years, and I always have a pleasurable experience. My salesperson, Jose Velasquez goes out of his way to make his customers happy and satisfied. I've leased many cars from Jose, and he always gives 100% . I highly recommend -Nicole DeBellis More