Paul Miller Honda of West Caldwell

I've given a rating of 5 on all the above questions because it was the best experience I've ever had buying a car.....good price, loved the vehicle and especially our salesman...Jose Velasquez. Jose wa because it was the best experience I've ever had buying a car.....good price, loved the vehicle and especially our salesman...Jose Velasquez. Jose was terrific...friendly, knowledgeable about the car and gave us a price we could work with. Would highly recommend Paul Miller Honda and if anyone I know needs a car I will send them over to Jose Velasquez. More

Creiss is a great salesperson! I never expected to received such a good service. Ask to speak with him if you go to this dealership. received such a good service. Ask to speak with him if you go to this dealership. More

We had the pleasure of working with Isabel and Mario. We've been looking for the right "buy" for over 9 months. Isabel was patient enough to follow up with us but waited until we were ready to make the d We've been looking for the right "buy" for over 9 months. Isabel was patient enough to follow up with us but waited until we were ready to make the decision. Isabel was always aware of our needs, and willing to help us find the right vehicle. When we decided to make a purchase we were happily surprised that Isabel had been promoted to finance. She recommended Mario. We couldn't have been happier working with Mario. He's also very patient and his communication skills are excellent. He paid close attention to our needs and was very informative. Mario is very professional and we feel we got a fair deal. We wish Isabel the best of luck in her new position and will recommend Mario every time we hear someone is looking to buy/lease a car . Not only are they both good sales people but they're also great individuals. Thank you Isabel & Mario. More

From the moment I sent in my on line request for a vehicle, I was greeted with a prompt response that was very accurate. Following the e-mail I received a call the following morning to set up an appo vehicle, I was greeted with a prompt response that was very accurate. Following the e-mail I received a call the following morning to set up an appointment. I was able to go to the dealership immediately and was greeted with a smile and met with in under 2 minutes by Mark Ciasullo. He was familiar with my e-mail request and we got started right away. Mark had a very organized process that didn't cause me to sit waiting at all. He was always asking me if I was ok with everything we had gone over and if I needed anything to be re-explained. Before moving forward with anything he always asked if I was ok with the decision. I had a family emergency in the middle of my purchase and Mark was very understanding that I was not able to make my second appointment, but willingly rescheduled for the next business day at my convenience. My second visit was my day to sign to look for the color/model I was looking for. That was on a Monday and by Friday afternoon I received a phone call saying I could pick my car up on Saturday. Saturday afternoon I was greeted quickly with a smile and the signing began! We revisited everything to make sure I was happy with my purchase at this point. Then I went in to meet with Dan Solares regarding the financing. He was wonderful as well! Very organized and explained every paper and we shared family stories that made me feel right at home in the dealership! After all the paperwork was signed, Mark took me to my new car! He then sat with me and went through a lot of the display settings and said at any time I could come back and he'd help me with any questions I had about the technology or car. Everyone at the dealership was kind. I had other salesmen congratulating me on my new car, making sure when Mark was off running my papers that I was ok and if I needed anything. They really work as a team at Paul Miller Honda. I was very pleased with my experience! More

We had the pleasure of working with Isabel and Mario. We've been looking for the right "buy" for over 9 months. They were patient enough to follow up on us but waited until we were ready to make the deci We've been looking for the right "buy" for over 9 months. They were patient enough to follow up on us but waited until we were ready to make the decision. Mario was always aware of our needs, and willing to help us find the right vehicle. His communication skills are excellent and he pays close attention to customer expectations. We would recommend him anytime as a great sales car person! Thanks Mario. More

Our salesperson was very helpful in helping us find a vehicle that met our needs. He was very friendly, polite and patient in answering our questions about various vehicles. vehicle that met our needs. He was very friendly, polite and patient in answering our questions about various vehicles. More

Mark was great. Very professional, straightforward, courteous, knowledgeable, and not pushy in any way. He was of great assistance helping us choose the financing option that worked best for us. We nev courteous, knowledgeable, and not pushy in any way. He was of great assistance helping us choose the financing option that worked best for us. We never felt pressured and got the exact model Accord we were looking for. Mark was a pleasure to deal with, taking the time to stay a little late to make sure we understood how to use the majority of the vehicles features and has made himself readily available for any follow up questions that we have. Mark will be the first person we contact when it is time for our next car. More

I was shopping for a car for my son. Having had very unpleasant experiences with very questionable sales people, I was prepared to walk into this dealership wearing boxing gloves. I was pleasantly surp unpleasant experiences with very questionable sales people, I was prepared to walk into this dealership wearing boxing gloves. I was pleasantly surprised to have encountered Frank Racanati who from beginning to end, was knowledgable, patient, & understanding to my needs as a consumer. He was very pleasant to deal with. I then had the pleasure of working with Daniel in finance. Again, this part of the transaction was pleasant and not "nerve wrecking" as I thought it would be. This dealership has definitely gained my trust and confidence. I will definitely recommend and I definitely will return the next time I am looking to purchase a car. More

It was a pleasure to buy a car from Mario. He was very informative and comfortable to be with. I did not feel pressured or overwhelmed as you sometimes do with a car dealer . I have already given his na informative and comfortable to be with. I did not feel pressured or overwhelmed as you sometimes do with a car dealer . I have already given his name to two friends interested in buying a car. More

I had an excellent experience from beginning to end at Paul Miller. The sales floor is spacious and you don't feel like you're being attacked by sales people (like I was at DCH Paramus!). My salesman Jo Paul Miller. The sales floor is spacious and you don't feel like you're being attacked by sales people (like I was at DCH Paramus!). My salesman Jose gave us a great deal and made sure every detail was squared away. I was even able to drive away with the car that day because I told them I have a busy schedule. Honestly I can't say enough good things about the overall experience. Honda is a great company and Paul Miller Honda is a great complement to it. I would highly recommend it to friends and family looking for a new vehicle!! More