Paul Miller Honda of West Caldwell

Great Service Kim was excellent. She was a great help in getting a tech to service our car last minute. Thanks again for going above and beyond! Kim was excellent. She was a great help in getting a tech to service our car last minute. Thanks again for going above and beyond! More

needed to fix emissions problem, but also did oil change Great, fast experience. Solved my problems -- new airbag, oil and transmission change and replacement part for emissions system -- on the same day. Ex Great, fast experience. Solved my problems -- new airbag, oil and transmission change and replacement part for emissions system -- on the same day. Excellent service and communication. More

Great Service I purchased a 2015 Honda Crosstour recently with Justin at Paul Miller Honda. The service was great. He was informative, helpful, and patient througho I purchased a 2015 Honda Crosstour recently with Justin at Paul Miller Honda. The service was great. He was informative, helpful, and patient throughout the whole process. Wilson helped me with financing and they could not have made the process easier. They are a great team and I would recommend them to anybody. More

Focused on the right things Nice job by James to focus on what matters to me and spare me any of the details he had to worry about. Good job setting expectations and then beatin Nice job by James to focus on what matters to me and spare me any of the details he had to worry about. Good job setting expectations and then beating them. More

Very excellent and efficient I came in for a oil change and a tire rotation and I was promised that I would be finished in one hour very good. I came in for a oil change and a tire rotation and I was promised that I would be finished in one hour very good. More

Nice dealership !! Very friendly !! Jose was very helpful in helping us get a new lease on 2019 Honda Pilot !! I really wanted a Odyssey but my husband had to get his way and get the Pil Jose was very helpful in helping us get a new lease on 2019 Honda Pilot !! I really wanted a Odyssey but my husband had to get his way and get the Pilot. It's a beautiful car but its not an Odyssey...lol !! I would still recommend this dealer. Jose was a very patient and knowledgeable salesman and they honored the truecar price. We will be back in 2 years to trade for the Odyssey! More

LEASE 2019 HONDA CIVIC Adham was a pleasure to work with in leasing my 2019 Honda Civic. I have friends that I have recommended over the years to this delaership I wil tel Adham was a pleasure to work with in leasing my 2019 Honda Civic. I have friends that I have recommended over the years to this delaership I wil tell them to request Adham. More

Great friendly service. Car ready when promised 5 star service. Great place to get service fast and friendly highly recommend to all Car ready when promised Clean dealership good hour 5 star service. Great place to get service fast and friendly highly recommend to all Car ready when promised Clean dealership good hours good people More

Excellent Service. I’m never disapointed when I bring my vehicle for Service. Friendly atmosphere. Free Coffee and cream cheese bagels is a nice touch. I won’ Service. I’m never disapointed when I bring my vehicle for Service. Friendly atmosphere. Free Coffee and cream cheese bagels is a nice touch. I won’t even bring my vehicle to where I bought iit from (Planet Honda in Clifton, NJ) because of the quality of service. I won’t hesitate to buy my next Honda @ Paul Miller.. Kimberly was my , Service advisor. She is awesome, very honest, and easy to work with. Very upfront. Thank you Kimberly AAA+++ More

Loyal customer no more Leased a 2016 Honda CRV with features and I my Lease is ending in April 2019. My goal was to transition into a smaller economy style 2019 HRV. I was Leased a 2016 Honda CRV with features and I my Lease is ending in April 2019. My goal was to transition into a smaller economy style 2019 HRV. I was trying to lower my car payment because I no longer have my original job that paid $350.00 for car expenses. So, naturally with a 700+ credit score down grading to a HRV w/ no features included All wheel drive. I wanted to lower my payment to $250.00. I was told NO and they offered me $350.00 plus a car payment plus $1000 down. Why would I pay that for a HRV?? I wasn’t asked the right questions, my Sales person Ken assumed I wasn’t capable of putting more money down nor did he ask me if I wanted to see a used vehicle that would work with my budget. The manager I forgot his name basically started in on prices that was annoying not once did he ask me the right questions. I’m very disappointed I was offered deals via emails phone calls for being a valued loyal customer. I basically walked out. I’m sorry but I would of put more money down for the down payment!!! No one asked. Or led me to believe that they cared. They both through out words and verbiage that they assumed would make me think I should pay $350 for HRV lease. Now I have to go to another dealer. Thank you Paul Miller for this experience, I’m grateful that I didn’t fall for it. More