Paul Miller Honda of West Caldwell

It was a very pleasant experience at a very stressful time. Salesperson, Monique Jones, was so sweet and kind and understanding at a time when our son-in-law had recently passed away. She went the extra mile f Salesperson, Monique Jones, was so sweet and kind and understanding at a time when our son-in-law had recently passed away. She went the extra mile for us. People would do well to request her when purchasing or leasing a car. We would definetly go back to her and this dealership whenever we need another car. She is a great person with a big heart. God Bless her. More

Service visit Good service with very good explanations for service needed. Wait was just what was estimated. Car runs very well. Waiting room clean and comfortable. Good service with very good explanations for service needed. Wait was just what was estimated. Car runs very well. Waiting room clean and comfortable. Thank you. More

Excellent Jose m. Velasquez was very knowledgeable and friendly so was Maria isabel azevedo very happy with the price the professionalism I've been to other dea Jose m. Velasquez was very knowledgeable and friendly so was Maria isabel azevedo very happy with the price the professionalism I've been to other dealers and there is no comparison paul Miller honda number is the best. More

Great quick service They took care of the problem quickly only bad they had some papers on the driver side floor and they throw them randomly in the back They took care of the problem quickly only bad they had some papers on the driver side floor and they throw them randomly in the back More

Honda CR-V From start to finish we had an awesome experience. Even when there seemed to be a bump in the road it was handled with respect and kindness. Jose V. e From start to finish we had an awesome experience. Even when there seemed to be a bump in the road it was handled with respect and kindness. Jose V. exemplified great customer service and is an asset to the Paul Miller Family...it was well worth the trip from Connecticut! More

Worst Place Ever So I called to make an appointment to get my car deatailed. Person on the phone was very nice. Called back to give me a price and arrange a time. I sa So I called to make an appointment to get my car deatailed. Person on the phone was very nice. Called back to give me a price and arrange a time. I said I wanted a weekend as early as possible and they said sure! Made my appointment for a Saturday afternoon (was told that was the earliest possible). Got to the service center after I rearranged my ENTIRE schedule on a Saturday to get my car detailed. Had no appointment scheduled in the computer, fine I guess. You could have made the situation better by letting me get my car detailed but no they refused that day fine I understand schedules are made and whatnot. Then I was going to reschedule to another weekend because I told them that’s the only time I can come, and the whole situation would have been fine but no can’t reschedule to a weekend. Just one thing after another made my whole experience worse. Horrible customer service, horriable organization and communication. Would NEVER go here again or recommend to anyone. More

So great so quick. I had scheduled an appointment via online. I arrived 30 min early, they processed the paperwork, and I was out of there in about 45 minutes. So I had scheduled an appointment via online. I arrived 30 min early, they processed the paperwork, and I was out of there in about 45 minutes. So Great! Love this place. More

Airbag recall...they had me in and out in 45 minutes! Mulligan Motors in Nutley recommended that I go to Paul Miller Honda (over more local Honda dealers whose names I will not mention) for the airbag rec Mulligan Motors in Nutley recommended that I go to Paul Miller Honda (over more local Honda dealers whose names I will not mention) for the airbag recall as that was an issue they could not handle (I had purchased a pre-owned 2012 Accord from Mulligan a little over a year ago and he handles my other service work). Paul Miller Honda not only met my expectations, they exceeded them. Mulligan thought the service appointment would be somewhere between 60 and 90 minutes. Paul Miller Honda had the job done in just 45 minutes! Their service waiting area provided a pleasurable waiting experience (complimentary coffee and bagels), free internet access with an available desktop computer to use (I am a cave man who did not have a smart phone or laptop with me like most other customers there had). Also, the service tech that I dealt with initially was highly knowledgeable (I believe her name was Morgan Guido based on the business cards she had in front of her area of the service counter). She was able to answer any and all questions that I had. If I am ever in the market for a new Honda or if I ever have an issue with my current one that the more local Mulligan Motors cannot handle for me, I will definitely go to Paul Miller Honda again in the future. More

Roman delivers We wanted to trade in our two Hondas (Accord & CRV) for something bigger. We ended up with a beautiful Honda Pilot with touring package. This is the We wanted to trade in our two Hondas (Accord & CRV) for something bigger. We ended up with a beautiful Honda Pilot with touring package. This is the 3rd Honda that Roman (Paul) Fuchs has sold us and as always, we are with extremely pleased his attention to detail and knowledge of Honda vehicles. The financing department was thorough and efficient, getting us great terms on our Pilot. We highly recommend this dealership. More

Finance department is worse Cancelled my GAP insurance 75 days ago and still they are not providing refund. Called showroom more than 500 times so far and transferred call go Cancelled my GAP insurance 75 days ago and still they are not providing refund. Called showroom more than 500 times so far and transferred call goes to voice mail. Worse people working over there. Once they get your money, they don't care. They don't pickup phone and they don't respond back. More