Paul Miller Honda of West Caldwell

Great car shopping experience! I went to this dealership looking to buy a CRV. Our salesman, Jose, was extremely knowledgeable and helpful when it came to helping me pick a car. I w I went to this dealership looking to buy a CRV. Our salesman, Jose, was extremely knowledgeable and helpful when it came to helping me pick a car. I wasn’t expecting to leave with a car the same day, but the whole process was fairly quick and painless. I drove off the lot with the car that day! I would definitely recommend the West Caldwell location if you’re looking for knowledgeable staff and efficient service. More

Excellent experience My experience with Charlie Perna was superb. I didn’t want a hard sale and I didn’t think I was ready to buy...but his personable and knowledgeable pr My experience with Charlie Perna was superb. I didn’t want a hard sale and I didn’t think I was ready to buy...but his personable and knowledgeable presentation of the facts changed that. It was a non-stressful experience that ended with me leaving with a new CRV. Managers, office Staff and finance people were all polite and gave pertinent information. I will definitely share my positive experience with friends! Thank you to all who participated especially Charlie! More

Jose did it again!!! Jose is amazing. My family has been leasing cars from honda for years and Jose is always their dealer bcos he is just simply the best!!! 2 days ago i Jose is amazing. My family has been leasing cars from honda for years and Jose is always their dealer bcos he is just simply the best!!! 2 days ago i finally caved and decided to lease a honda civic. My credit score is a mess, no joke, I was honest from the beginning that Im 100% sure Ill be denied with financing even if my mom will co sign my lease. Jose asked me what my credit score is from 1-10 and I legit told him 0. Lol. He moved mountains so I can get approved and with the help of Isabel Acevedo, I was able to drive off a bnew honda civic hatchback for a very reasonable price!!! I greatly recommend them without a doubt!! ALWAYS ask for Jose and you wont regret it!! More

Airbag recall I brought my Honda Accord 2011 for a recall on a airbag. Service person great. Do not recall name of service manager. Monday November 19 I brought my Honda Accord 2011 for a recall on a airbag. Service person great. Do not recall name of service manager. Monday November 19 More

Leasing a new car I was undecided on which car I wanted to lease until I arrived at Paul Miller Honda and spoke with Sales Consultant Roman Fuchs about my options. He w I was undecided on which car I wanted to lease until I arrived at Paul Miller Honda and spoke with Sales Consultant Roman Fuchs about my options. He was very knowledgeable about the vehicles we looked at and was very friendly. I felt like I made an excellent decision! More

Worse employees in finanance department Most of them time they don't come to showroom or don't pick up the phone. Waiting for my GAP refund for more than 2 months and still not providing me Most of them time they don't come to showroom or don't pick up the phone. Waiting for my GAP refund for more than 2 months and still not providing me update. Stay away with this showroom. Even I purchased vehicle on same day of test ride, this is how they will treat once they are done with money. Thank you More

brought my Honda Accord in because the battery was low. Brought my Honda in because the battery was low. Replaced it with a new battery. I did not ask, but I should have been told the warranty of the new Brought my Honda in because the battery was low. Replaced it with a new battery. I did not ask, but I should have been told the warranty of the new battery. Also, when the mechanics work on the car, they put the headlight lever on "off" and then keep it like that. As a courtesy, they should put the headlight back to "auto". More

Good experience! Jose was very helpful in the car buying experience. I appreciated his effort and follow-through. I will be sure to recommend others to Jose. Jose was very helpful in the car buying experience. I appreciated his effort and follow-through. I will be sure to recommend others to Jose. More

excellent service- clarity in explanation of work to be done all service people were helpful and attentive... wait time was as expected ...don't recall name of woman at service desk who helped me but she was ver all service people were helpful and attentive... wait time was as expected ...don't recall name of woman at service desk who helped me but she was very attentive and friendly. More

I like Civics I've always had good experiences at Paul Miller dealerships. This is my second car from PMH, and the buying experience was pleasant as always. They I've always had good experiences at Paul Miller dealerships. This is my second car from PMH, and the buying experience was pleasant as always. They gave me a fair value for my trade and a great deal on the car - warm and fuzzy all the way around. Jose let me push the car as much as I needed to on the test drive and made sure I was comfortable with all aspects of the car without being pushy. He's always responsive and genuine without being salesy. The after purchase experience is great too - Jose and the service department don't forget about you once they make the sale - they really try to keep you happy. I'll definitely come back when I need a Honda. More