Paul Miller Honda of West Caldwell

Tire Replacement Needed a replacement tire because of a blowout. Was treated very nicely and fairly in terms of price of replacement. Have never had a problem with the Needed a replacement tire because of a blowout. Was treated very nicely and fairly in terms of price of replacement. Have never had a problem with the service from this dealership. Have purchased or leased cars from this location for over 20 years. More

Exceptional, professional and friendly service Morgan, a Service Advisor provided such exceptional, professional and friendly service. She is a true asset to your organization and really takes prid Morgan, a Service Advisor provided such exceptional, professional and friendly service. She is a true asset to your organization and really takes pride in her work. More

Very good professional manner The guys did a very good job and got me out of there very quickly. They did good and I would recommend them to friends The guys did a very good job and got me out of there very quickly. They did good and I would recommend them to friends More

excellent i was satisfied of the service i got. I got the car that fit my family when we travel, we love to travel a lot so this car gave us the most comfortabl i was satisfied of the service i got. I got the car that fit my family when we travel, we love to travel a lot so this car gave us the most comfortable ride. More

Improved automatic transmission My automatic transmission was not shifting as easily as before and also making a scratchy sound. I brought my car in and although I paid for the insp My automatic transmission was not shifting as easily as before and also making a scratchy sound. I brought my car in and although I paid for the inspection, I couldn't be more pleased because it is working so much better. More

Great Experience !! This is our second lease wit the dealer and Jose and staff always work hard to give us exactly what we looking for and what we need.We feel very con This is our second lease wit the dealer and Jose and staff always work hard to give us exactly what we looking for and what we need.We feel very confortable saying and asking what we want with out gettin back a bad atttitude like others places or feeling any pressure. More

They have BIG problems Prior to this, I had good service. I kept my car in excellent condition. I was told by the service department.. I lived in the area so it was easier t Prior to this, I had good service. I kept my car in excellent condition. I was told by the service department.. I lived in the area so it was easier to go to. Well we moved about 50 miles away and I still went there for service. Every 5,000 miles! I recently had an acciden. I didn't know it was classified as an accident and was not covered.. OK! But the way I was told that as being yelled at by Morgan G. I am not a child.. I called my insurance company, they came to the Dealer. To inspect. I was covered 100%. Two weeks later, the car is still sitting there. I asked for a loaner car. No calls back! I am out close to $400. I called yesterday To get the mileage. Again no calls back. AND again nasty attitudes. They are NOT getting my business ever again. More

UN- Certified Honda I bought a 'Honda Certified used car' and after two months, the car started making noises while driving. I took it to another dealership and found ou I bought a 'Honda Certified used car' and after two months, the car started making noises while driving. I took it to another dealership and found out that the rear brakes and rotors were severely corroded and needed replacement. I had to spend an extra $1000 dollars to replace brakes and rotors. Just want to say that honesty and a good working relationship with customers is more important than sales numbers. I traveled for two hours to this dealership to buy the car and I would never recommend Paul Miller to anyone. More

Service that Exceeds Expectations I drove in to the service department on a Friday evening without an appointment because I discovered that both of my headlights were not working. Ther I drove in to the service department on a Friday evening without an appointment because I discovered that both of my headlights were not working. There were no service appointments available. I explained that I was on my way to pick up my daughter from college in upstate NY. Kirk took matters into his own hands and made sure that the bulbs were replaced and I was able to safely drive that night to pick up my daughter. I was so impressed by the personal "small town" service I received from this big dealership. Thank you, Kirk! More

Maintenance You guys are the best, went to you always for the maintenance of my suv and you did great. Keep it up. Thank a lot You guys are the best, went to you always for the maintenance of my suv and you did great. Keep it up. Thank a lot More