Paul Miller Honda of West Caldwell

Unprofessional and bad experience I got a quote from sales guy by phone and email. I confirmed the numbers three times on the phone. and also by email in writing. I went to buy a car a I got a quote from sales guy by phone and email. I confirmed the numbers three times on the phone. and also by email in writing. I went to buy a car and they said ohhh it was typo...They had me seat there for an hour and came up with new numbers... Highly advise- avoid this dealership... More

Itching to get a new car with you Jose! Jose, I have to say I have never been so excited to get my hands on another new car. Do what you do best and find me my next car. Looking forward to w Jose, I have to say I have never been so excited to get my hands on another new car. Do what you do best and find me my next car. Looking forward to working with you again! Wouldn't go anywhere else. Jose you are one of a kind! Countdown begins now! Thank you so much for all your hard work and dedication! More

Wonderful experience, beautiful car Going into the dealership, we had a set idea of our budget and the type of vehicle that would be best suited for us. We were quickly greeted by Jose w Going into the dealership, we had a set idea of our budget and the type of vehicle that would be best suited for us. We were quickly greeted by Jose who walked us through every step of the process in detail and really listened to our needs and concerns. Not only did we have a wonderful experience, but we ended up getting a better car than we expected for less than we anticipated. I am so happy that we chose to go to this dealership and will definitely bring my family and friends in the future. Thank you Jose and Paul Miller Honda!! More

Disappointed This was my third and final attempt to purchase a vehicle at this dealership. Yeah I know, why did I keep trying? The dealership is close, I know sev This was my third and final attempt to purchase a vehicle at this dealership. Yeah I know, why did I keep trying? The dealership is close, I know several people that work there and their Finance web page states they treat all customers with respect and dignity regardless of their credit history. I also had almost a 50% deposit to put down on a used car. I went into the dealership on a Friday at around 930am and left at 130 with nothing but putting a $50 deposit on a car and a promise of a phone call on Monday. Dignity and respect ? Huh Needless to say I did not receive a phone call even after leaving 2 voice mails. So Monday night at 600pm I walked into another Honda dealership and at 900pm drove onto RT22 with my new certified used car. No issues, no hassles and most of all, I left with my dignity in tact. The following day Tuesday I was able to get the finance manager Isabela at Miller Honda. She told me that the car is still at the body shop and should be ready Thursday.. Seriously??? Is that how you do business??? Can’t forget the deposit I put down. That took a month to refund. It is my experience, that if you want to be given the run around, you go to Paul Miller Honda. If you want to buy a Honda, you go to a Honda dealership someplace else. More

Great service Jose helped me select a Honda Pilot. He helped me navigate through the different models and patiently explained what was included or not in each packa Jose helped me select a Honda Pilot. He helped me navigate through the different models and patiently explained what was included or not in each package. He was friendly & informative without ever being pushy. I will absolutely talk to Jose when I make my next car purchase. More

Real PROFESSIONALISM ! True Professionals Salesman Sales manager Finance No Hard Sell , a pleasant change from Your typical dealership. Extremely accommodating in True Professionals Salesman Sales manager Finance No Hard Sell , a pleasant change from Your typical dealership. Extremely accommodating in all aspects of my purchase and trade in . More

Best Experience I highly recommend this dealership to anyone that is looking to lease or purchase a new Honda. It is by far the most pleasant experience that I have I highly recommend this dealership to anyone that is looking to lease or purchase a new Honda. It is by far the most pleasant experience that I have ever had in leasing a vehicle and I have been leasing cars since 1993. Their approach seems to be more about the customer experience and your satisfaction than in trying to maximize dealer profit. Before coming here, I shopped around at three other dealerships (Planet Honda, Madison Honda, and VIP Honda) and none of them came close to the price of Paul Miller Honda. I am extremely happy will definitely will back and will refer friends and family here. More

Satisfying. This was my first lease and the salesman clarified some common lease advertising deceptions regarding "not included" fees. They made it simple and in This was my first lease and the salesman clarified some common lease advertising deceptions regarding "not included" fees. They made it simple and included all fees. Review of car was excellent. Overall ..satisfied. More

Great service If you willing to buy car ,I highly recommend to get Jose he is the best sales man. He really help me out to get a car .He worked really hard for me j If you willing to buy car ,I highly recommend to get Jose he is the best sales man. He really help me out to get a car .He worked really hard for me just to make me happy. He is the best! Thank you Jose! More

Great Experience ! David Garcia is a true professional who made the car buying experience very easy and pain free. He was personable, knowledgeable and informative. I ha David Garcia is a true professional who made the car buying experience very easy and pain free. He was personable, knowledgeable and informative. I had just come from another Honda dealer and David and the Paul Miller folks were exceptional by comparison. David is the definition of customer focused and I would highly recommend that anyone in the market for a new Honda visit him at Paul Miller. More