Paul Miller Honda of West Caldwell

EDIT 5/25/23: After 3 weeks, Paul Miller Honda would not respond to HONDA CORPORATE phone calls regarding the customer complaint I filed. Thanks to Honda corporate for doing the right thing and cutting me a respond to HONDA CORPORATE phone calls regarding the customer complaint I filed. Thanks to Honda corporate for doing the right thing and cutting me a check for the cost of the AAA services. Imagine how unprofessional this dealership is that they chose to ignore phone calls for 3 straight weeks coming from a corporate office. Thankfully Honda took pity on me and gave up trying to contact the dealer. Shame on Paul Miller Honda for showing 0% care or empathy regarding their mistake. Stay far away from this business. After 5 years and nearly 50,000 miles of driving my civic has always been perfectly reliable. I took the car to Paul Miller Honda for an oil change and inspection on a Saturday. I received the car back and proceeded to drive it and park it overnight. The next morning when I went to start the car the battery was dead. I had to call AAA on Easter to have the car unlocked and jump started for $130 so I could get home. Again, I have never had an issue with the car before and this occurs less than 24 hours after receiving the car back from the dealer. To add to this, the battery was left loose and not fully tied down within the engine compartment as discovered by the AAA technician, which I was informed could cause the electronics to short in a worst case scenario. After calling for 3 days I finally managed to speak to the service manager. He offered me no apology or sense of regret for the inconvenience and expense I incurred. I asked only to receive $130 in compensation for what I had to pay AAA as a result of the dealer's actions. The offer I received back was that IF I brought the car in for $1,300 of maintenance I could receive a 10% discount. So basically, if I want to "recover" my expense I need to spend $1170 at the dealer (which they will obviously profit from). An insulting offer. I have tried 3 times to contact the general manager leaving multiple voice mails to no avail. Does it sound like a coincidence that my perfectly reliable car's battery was dead the day after it was brought to Paul Miller? 2 weeks of calling the dealership and I have yet to receive an apology or have more than 1 conversation in which I could explain my problem. More

I was very happy in the beginning with the sell and the car but they was not very informative with me , I gave the cash money they didn’t tell me if I gave more the 10 thousand they will report me to the I car but they was not very informative with me , I gave the cash money they didn’t tell me if I gave more the 10 thousand they will report me to the IRS , they were not professional in the situation , I would have have give them a certified check if the was the case , but they were just wanted to make the sell . And now they don’t even answer return my phone call. More

Jean was excellent in handling my transaction and will see him again in the futurr see him again in the futurr More

So many fees add up,way away from advertised price for the car.call before get real price the car.call before get real price More

I was trying to buy an f150. I did everything online, after few hours I received a call from Jose Velasquez asking me for The budget to hold the car,I give him my credit card num I did everything online, after few hours I received a call from Jose Velasquez asking me for The budget to hold the car,I give him my credit card number to do so. The day I was going to look at it and pick up the car I ask him for a recap sheet ( bill of sale) he send me one with $2495.00 up sale 6 months warranty. When I declined the warranty and I said I am buying the car as is. He said sorry it's on Every car. I ask for my money back, he said if I want my money I have to come to the dealership. Now it has been 6 weeks and I still don't have it. I called the dmv and Is consumer affair and I file a reports. Stay away from this dealership and the people that works there More