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Paul Miller Honda of West Caldwell
West Caldwell, NJ
1,087 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,087 Reviews of Paul Miller Honda of West Caldwell
January 10, 2016
Outstanding Service Yesterday my dad and I went to the dealership together to lease a new car for me. We were working with Ryan Anderson and Flavia Alarcon for many hours Yesterday my dad and I went to the dealership together to lease a new car for me. We were working with Ryan Anderson and Flavia Alarcon for many hours and there service to us was OUTSTANDING! They found a car with options that fit my budget and guided us through the whole process. On a side note, we also had the pleasure of working with Julia Amaya who is a finance manage... in one word her service and attitude can be describe as FANTASTIC. Great dealership filled with great people. Thank you Paul Miller Honda! More
by Nvr92
Employees Worked With
Flavia Alarcon, Ryan Anderson
January 10, 2016
Internet sales department I received an email from the internet sales manager stating who stated that "I have been reviewing our records and it appears that if you are interest I received an email from the internet sales manager stating who stated that "I have been reviewing our records and it appears that if you are interested, I can get you out of your 2013 pilot and into a newer vehicle of the same type with little or no money down and possibly even lower your monthly payment" I was sceptical as my lease isn't up until September 2017. I wrote him back and said that I was not interested in purchasing however if he was talking about turning in my pilot early and keeping my payments the same with no out of pocket expense for the same model I would consider it. His response "That's what I'm talking about". I went to the dealership and asked for the manager. He did not come to meet with me but rather a salesperson did. Then another sales manager came to me and said to bring the car in so it can be appraised and see what can be done. My family has either leased or purchased 6 cars in the last 15 years and it was only after Kim Hadden, who was my salesperson on my last deal, did I get an honest answer. He told me that given the time left on my current lease they wouldn't be able to offer me the deal that the internet sales manager mentioned. It's because of of Kim's honesty and integrity that I will continue to do business with Paul Miller Honda. I only hope in the future that management is better trained on not providing deceptive offers that they cannot deliver on. More
by mmanny1
Employees Worked With
Kim Hadden
January 06, 2016
As painless as possible :) Jose (sales) was fabulous and honest and helpful. Alejandro (finance) was great too. Worked to get me the best deal. Jose even helped me drive my new Jose (sales) was fabulous and honest and helpful. Alejandro (finance) was great too. Worked to get me the best deal. Jose even helped me drive my new car to the rental car place to return my rental! More
by DIlavsky
Employees Worked With
Jose M. Velasquez, Alejandro Estremera
December 23, 2015
Good experience! Recently went into the dealership on a Saturday looking to buy a new Accord. The sales team that worked with me was very helpful and patient in helpi Recently went into the dealership on a Saturday looking to buy a new Accord. The sales team that worked with me was very helpful and patient in helping me decide what features/package would best fit my needs. Peter was a good salesperson, very calm and not pushy, which is sometimes hard to come by. Flavia was also very helpful in closing the deal and had a great sense of humor. I had some reservations on pricing, but she was able to work with me to get a deal that everyone was comfortable with in the end. More
by NorthJerseylivin
Employees Worked With
Flavia Alarcon, Peter Jarvis
December 23, 2015
2016 Pilot Lease I went to check out the new 2016 Pilot and ended up leasing one the same day. Flavia and the sales team at Paul Miller Honda are wonderful, friendly a I went to check out the new 2016 Pilot and ended up leasing one the same day. Flavia and the sales team at Paul Miller Honda are wonderful, friendly and helpful. She aided in a smooth transaction and I left extremely pleased. Buying a car is typically a headache but not here. I would recommend the dealership to friends and family. More
by Metz1984
Employees Worked With
Flavia Alarcon
December 16, 2015
Rude so called manager named Flavia, I call it as I see it ! went to the dealership on black Friday and bought a car which the manager Flavia was insisting that I had to take the car out the door by Monday, well went to the dealership on black Friday and bought a car which the manager Flavia was insisting that I had to take the car out the door by Monday, well I wasn't in a hurry and said it can be anytime next week but she insisted that it had to be that Monday. She said they will call me Monday well that call never came and when I called at 2 PM on that Monday I was told that they don't have the car and not sure when they can get it, I waited the whole day for nothing. They knew I was not a happy camper at this point so I ended up talking to the general manager who was very helpful and had the car on Wednesday, well that is what I said on black Friday. It didn't matter to me. Well the best is when I went to pick up the car at about 5PM on Wednesday Flavia could just about say hello and I think that was to much for her. Love the car 2016 Honda touring, the car sells itself and you don't even need any fluff I would recommend this car 100% my salesman Newton Cintron was great but he had to do what the manager said and I will not put any blame on him. After I go for my first service I will update, this is my first Honda, I have bought many new cars so this is not my first go around with car dealers but this was the most interesting one. And finally yes I would recommend this dealership because I will not base everyone on 1 persons inability to do the best job they can do. More
by lasvegas
Employees Worked With
Flavia Alarcon, Newton Cintron
December 12, 2015
Good experience with 2016 Pilot lease - Thanks Jose! The whole team was easy to work with, very friendly and eager to make me feel comfortable. I felt like we agreed on a fair deal that was not a pressu The whole team was easy to work with, very friendly and eager to make me feel comfortable. I felt like we agreed on a fair deal that was not a pressure sale. Also found the exact Pilot we were looking for, and quickly. Great team and an honest process! More
by BVanDine10
Employees Worked With
Jose M. Velasquez
November 21, 2015
Worst Servicing EVER!! If I could give this place 0 stars I would. Literally the worst place ever to get your car serviced! I had a recall on my driver side airbag and they If I could give this place 0 stars I would. Literally the worst place ever to get your car serviced! I had a recall on my driver side airbag and they left me a voice message about it. I called them back to schedule an appointment only to be told by Jesse (female employee) that my car did not have an airbag recall. 2 months later I get a notice in the mail from Honda say my car had an airbag recall! So basically I was previously told I did not have a recall, but apparently I did. If something had happened to me within those 2 months this would have been a HUGE lawsuit against Honda. Since I needed to get this service done I called them again and schedule an appointment. When I came in for my appointment I was told my appointment did not exist! I asked to speak to a manager and he wasn't even in the office. On top of that the employee would not give me his phone number! The fact that this place had 2 separate employees that clearly don't know what they're doing says something about the training at this place. All in all this place has THE WORST customer service and awful in employees that clearly know nothing. You're better off buy a Mercedes at the dealership next door! More
by malugirl4171
Employees Worked With
Jesse
October 28, 2015
Lou Gentile is the Sales Person you want to go to We love Paul Miller Honda in West Caldwell. We've been going to this dealership for years. It was pure luck (divine intervention) that our first Hon We love Paul Miller Honda in West Caldwell. We've been going to this dealership for years. It was pure luck (divine intervention) that our first Honda-CRV was purchased with sales consultant, Lou Gentile. This is a man who knows how to sell well, calmly, attentively and with an attuned ear to what the customer really wants in a car.. Period. The sales process with Lou, from our very first lease/purchase many years ago to our most recent lease renewal (another Honda-CRV) a couple of weeks ago is always smooth, easy and relatively painless. Now of course, it helps that we love Honda automobiles (that the engineering of the vehicle is the priority, that we never have to worry about repairs, safety, etc.), but it's the effortless process with Lou Gentile that keeps us coming back time and again. What's more, my husband and I and our family had moved to California after the lease of our 2011 Honda CRV. It had been almost five years since Lou had laid eyes on us. Yet, the moment we walked into the dealership in West Caldwell, Lou recognized us and remembered our whole story. My husband and I walked in with our 2011 Honda CRV and within the same day (with a nice lunch break back home in Montclair halfway through the process) walked out with a brand spanking new leased 2015 Honda CRV. Another huge sales success (added to his many!!) for Lou Gentile. More
by cbollinger
Employees Worked With
Lou Gentile
October 22, 2015
Rude and arrogance at its best !! If you wanna feel disrespected and ridiculed just because you are planning to buy a new car, please visit this place. Reasons of me writing a bad revi If you wanna feel disrespected and ridiculed just because you are planning to buy a new car, please visit this place. Reasons of me writing a bad review: 1- The sales person did not have adequate knowledge of the features of the car, was in a rush to sell it, did not even offer a test drive (we had to ask for one), to which he goes "OK", was engrossed in his phone all the time and last but not the least was awesome at disrespecting us by saying that "you guys all go to the same school, you wan't the car for free?" when I asked about the numbers on a sheet of paper that they wanted me to pay. 2- The sales manager (at least that's what she introduced herself to me as) "FLAVIA" was like a boss when it came to throwing unnecessary attitude and sarcastic comments to our questions. She said , the car we are buying is good and she has the same kind to which I wen't "But, you may have got it for a better price" to which she replied "No, I get it for free" 3- Thank god , I just walked away and not purchased a car from this dealership. 4- if you ever think being, modest, down to earth, sweet, courteous exists , well lemme tell you the opposite of it also does and that too in abundance at Paul Miller Honda :) More
by gonemadatpaulmiller
Employees Worked With
Flavia Alarcon
