Paul Miller Honda of West Caldwell

Liars If I could give zero stars, I would. After much negotiating the sales person came back with a number, had me initial that I would walk away with the c If I could give zero stars, I would. After much negotiating the sales person came back with a number, had me initial that I would walk away with the car for the given price. Went and showed his manager and then came back and said they couldn't give me the price that they had me initial. The salesmen said "This is how they find out if people are serious about buying." Seriously? I would not have gone back three times if I were not serious. In my humble opinion, this is no way to do business. I felt undermined and lied to. Please save your time and go else where, Honda dealers are a dime a dozen, and I'm sure there is better customer service else where. More

No pressure sales - what a concept! Enjoyed every step of the way dealing with Dan Eller over at Paul Miller Honda. He saw me lurking around the used car lot and offered assistance. No p Enjoyed every step of the way dealing with Dan Eller over at Paul Miller Honda. He saw me lurking around the used car lot and offered assistance. No phony sales pressure. Real easy to get along with. A true pro in car sales. Enjoyed talking about the old days working on cars ourselves.. great experiance thanks! More

Awesome The salesman Ryan and Finance manager Isabelle made me very comfortable and informed about my purchase. Overall it was a great experience and I would The salesman Ryan and Finance manager Isabelle made me very comfortable and informed about my purchase. Overall it was a great experience and I would recommend. More

Great Price and Buying Experience After getting internet quotes on a new 2015 Odyssey EX-L from several Honda dealers in my area, I decided to visit Paul Miller since they were very up After getting internet quotes on a new 2015 Odyssey EX-L from several Honda dealers in my area, I decided to visit Paul Miller since they were very up front with their pricing. The other dealers were reluctant to give me a true out the door price even after multiple requests. I've done my research on the true market value and all fees involved so when Ralph Pagano emailed me a price quote, I setup an appointment to visit the dealership 3 days later. I visited the dealership with my wife and 2 kids in July of 2015. Shortly upon arrival we were greeted by Lou Gentile. He made the entire buying experience stress and pressure free. It is no wonder he has several sales awards hanging behind his desk. My wife and I test drove an Odyssey EX-L and Lou explained all the features including technological ones like bluetooth smart phone connectivity. We (kids included) were very pleased with the ride and features of the Odyssey. Lou checked the inventory and had an EX-L in our desired color so we made a deal and purchased the vehicle the same day. This was the best car buying experience I ever had and would highly recommend Paul Miller Honda and especially recommend Lou Gentile. Two weeks after purchase in August 2015 we drove our new Odyssey to Disney World and back. Six months earlier, we rented a 2015 Sienna and did the same drive. We were initially on the fence choosing between the Odyssey and the Sienna but after driving both I can say that the Odyssey handles much better and gets noticeably better gas mileage. The Sienna feels bulkier and sways a bit while switch lanes when the cargo area is fully packed. The Odyssey's suspension feels much tighter and cruising at 75-80 down i95 in a 70 speed zone feels effortless. In rainy conditions I felt much more confident with the Odyssey's handling and a little uneasy with the Sienna. More

THE MOST LIARS THAT I HAVE COME ACROSS I HAVE NEVER BEEN SO DISGUSTED IN MY LIFE. PAUL MILLER HONDA, DEMONSTRATED THAT THEY WILL GO TO ANY LENGTH, TO MAKE THE SALE. FROM THE FINANCE MANAG I HAVE NEVER BEEN SO DISGUSTED IN MY LIFE. PAUL MILLER HONDA, DEMONSTRATED THAT THEY WILL GO TO ANY LENGTH, TO MAKE THE SALE. FROM THE FINANCE MANAGER, TO THE SALES MANAGER, AND FINALLY THE SALESMAN. EXAMPLE, I ASKED THE SALESMAN, IF VETERANS GOT THE $500 DEDUCTION FROM THE FINAL PRICE. HE FLAT OUT TOLD ME, NO IT DIDN'T EXIST, WHICH WAS A BOLD FACE LIE. I WENT TO THE HONDA WEBSITE, AND PULLED IT UP. LIE NUMBER 1. NOW I ADVISED THEM THAT I HAD MY OWN FINANCING, BUT THEY INSISTED I TRY HONDA FOR A BETTER RATE. BUT THEY WOULDN'T TELL ME THE RATE OVER THE PHONE, WHICH REALLY MAKES NO SENSE. BUT THE MAIN REASON THIS DEALERSHIP DISGUST ME, IS THAT THEY HAVE NO RESPECT FOR THE SERVICE MEMBER. I DIDN'T WANT ANY SPECIAL TREATMENT, BUT DON'T TREAT ME LIKE AN IDIOT. I WILL MAKE AS MUCH NOISE FOR THEM AS I CAN, NEXT THE BBB. A WORD OF ADVICE, STAY CLEAR OF PAUL MILLER HONDA. More

Customer needs and wishes We recently purchased a Hoda Accord Hybrid from this dealership. The experience was positive,due to the expertise of our salesperson, Louis Gentile. T We recently purchased a Hoda Accord Hybrid from this dealership. The experience was positive,due to the expertise of our salesperson, Louis Gentile. Throughout the entire sales process my wife and I were impressed by Lou's placing our needs and wishes first;as anyone who has purchased a car knows the aforementioned seldom occurs. Lou made the usual purgatory of car buying tolerable. More

An honest experience... If you want truthful and honest numbers and conversations, come to this dealership. The only reason I did not end up purchasing from this dealer was b If you want truthful and honest numbers and conversations, come to this dealership. The only reason I did not end up purchasing from this dealer was because I got an amazing hook up from a family friend at another dealership in Paramus. Rob Orrok was the sales associate who helped me out. He did not feel like a salesman. Very down to earth and honest with his opinions and answers. We had a lengthy talk. We didn't even talk about the vehicle the entire time so it was easy to trust a guy like this... Rob was great and I would recommend him and Paul Miller Honda for your Honda purchasing! They are honest and will give you a deal that works for everyone in the end. We had a small issue with a refund process, but it was taken care of and Rob kept in touch throughout the entire process which he did not have to do by any means. I was not just pushed off to the side, even though I had not purchased a vehicle. Like I said in the beginning of this review, if it wasn't for my family friend knowing me for half of my life, I would've definitely taken the deal given to me at Paul Miller. Thanks to all involved and don't forget to see Rob for your sales questions! More

Excellent Salesman Creiss Whitfield tried to give me the best price, gave me time to test drive and helped me install my phone through blue tooth. He took time with me, Creiss Whitfield tried to give me the best price, gave me time to test drive and helped me install my phone through blue tooth. He took time with me, didn't pressure me, answered my every question. I would highly recommend him to anyone purchasing a new car. I love my new Honda CRV, happy and with the service provided to me. More

dishonest It has been over 10 days since we asked for our deposit back. And now we are still waiting for it to be returned to us It has been over 10 days since we asked for our deposit back. And now we are still waiting for it to be returned to us More