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Paul Miller Honda of West Caldwell
West Caldwell, NJ
1,087 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,087 Reviews of Paul Miller Honda of West Caldwell
January 05, 2015
We liked Creiss We shopped around at three different dealerships and decided to go with Paul Miller Honda because we were impressed with how the CRV handled and like We shopped around at three different dealerships and decided to go with Paul Miller Honda because we were impressed with how the CRV handled and liked working with Creiss Whitfield. . Creiss was friendly and helpful and took a great deal of time to explain the options and features of the car we were interested in. We were not at all pressured and were treated well by everyone at Paul Miller Honda. More
by Steve
Employees Worked With
Creiss Whitfield
December 30, 2014
RYAN ANDERSON IS THE BEST Ryan was a wonderful help, and the reason we bought the car from this Honda dealer. His courtesy and understanding ways, clearly showed he really is Ryan was a wonderful help, and the reason we bought the car from this Honda dealer. His courtesy and understanding ways, clearly showed he really is the meaning of a fabulous customer service representative. He went above and beyond to make sure we were more than pleased and super satisfied. I would strongly recommend him to anyone I know looking to have a super positive car buying experience!!!! More
by helenesanabria
Employees Worked With
Ryan Anderson
December 28, 2014
Great Experience! From beginning to end, I had a wonderful experience at Paul Miller Honda. My sales person Rob Orrock was patient, friendly and a true professional. Ro From beginning to end, I had a wonderful experience at Paul Miller Honda. My sales person Rob Orrock was patient, friendly and a true professional. Robert was NOT aggressive or pushy, and that was my deciding factor to purchase from him. Financing department got me a great rate, and I give them 5 stars too! Loving my Accord! More
by PMorris110
Employees Worked With
Robert Orrock
December 27, 2014
Creiss Whitfield is the BEST! I have been a long time cutomer of this dealership for both sales and service. It was my sincere pkeasure to work with Creiss Whitfield in November t I have been a long time cutomer of this dealership for both sales and service. It was my sincere pkeasure to work with Creiss Whitfield in November to lease a new Civic. He was respectful, courteous, kind, knomledgeable, and professional during our interaction. I would not hesitate to recommend Creiss! Ask for him by name when you go to Paul Miller. He will take excellent care of you and you will make a new friend in the process. More
by Mspatty0525
Employees Worked With
Creiss Whitfield
December 18, 2014
Salesman and dealership highly recommended The fact we have returned for six new Hondas to Joe Kleter at Paul Miller speaks for itself . Joe and this dealership are very highly recommended The fact we have returned for six new Hondas to Joe Kleter at Paul Miller speaks for itself . Joe and this dealership are very highly recommended More
by EJD
Employees Worked With
Isabel Acevedo
December 07, 2014
Great experience The sales manager Matt was very friendly, enthusiastic and easy to work with. After negotiating, we settled on a great price for a brand new car. We The sales manager Matt was very friendly, enthusiastic and easy to work with. After negotiating, we settled on a great price for a brand new car. We intended to buy the car with the most basic trim level but ended up buying the car with more features and higher value yet still got a fair price (almost the price of the basic trim level). Matt made a process that is often stressful, a pleasant experience and we're very satisfied with the car. Our salesman Ryan, on the other hand, seemed friendly and professional at first but his interest in selling the car deteriorated over time. He was taking too long to bring the car for a test drive and kept leaving and coming back. During the test drive, we had to pull information about the car from him. When we began negotiating for a better price, he clearly was not happy with our offers. If not for the manager, we would probably never make a deal. When we went to pick up the car the next day (since it was not prepped the day before), Ryan left to find the car and disappeared for more than an hour without anyone even knowing where he was. It turned out the car was still not ready and he was already speaking to other customers without our knowledge. We have waited almost 3 hours to get the car. Thankfully, we got the car after Matt stepped in to help. Our entire experience would've been perfect if not for the salesman's carelessness after the sale. Even though, our experience with the salesman was not good, I do not blame the dealership for it since the manager made sure that we were happy with the car and the price. More
by Marina B.
Employees Worked With
Matt O'Donnell, Ryan Anderson
November 24, 2014
A Great Experience Joe was very professional and helpful with my first car-buying experience! I went in wanting to look at a car I saw online, and he showed me another o Joe was very professional and helpful with my first car-buying experience! I went in wanting to look at a car I saw online, and he showed me another one of the same make and model for a better price. He was very straightforward with the whole experience, and the process went by quickly. It was a pleasure working with him and I love my Honda Fit! Paul Miller was a great place to buy a Honda! :) More
by egargon
Employees Worked With
Joseph Kleter
November 11, 2014
Happy Customer Kim Hadden is excellent to work with. He knows the ins and outs of the vehicle features and technology. He's transparent on price with a very thorou Kim Hadden is excellent to work with. He knows the ins and outs of the vehicle features and technology. He's transparent on price with a very thorough walk-through (makes you hold the calculator) of the various line items to get to final out of pocket price (net of trade-in, with sales tax, accessories, etc), leaving you confident in the numbers. He spends time teaching you about the car (after the sale is done, no doubt) and was very helpful and quick in assisting us with a service appt follow-up even though that's outside of his jurisdiction. Get to know him, he's a hard workers, and you wont' regret it. More
by B2Glenn
Employees Worked With
Kim Hadden, John Renteria
October 30, 2014
As good as buying a new car can get. Joe was warm and funny, and he put us at ease during what is typically a stressful process for us. Regarding the car he sold us, however, he was se Joe was warm and funny, and he put us at ease during what is typically a stressful process for us. Regarding the car he sold us, however, he was serious, focused, and able to answer all of our questions. He convinced us that it was to our advantage to take a loan rather than pay cash in full. On our return to pick up our registration, Joe met us, put on the permanent plates, and demonstrated that he remembered us sincerely from our previous contact. Again, we do not typically enjoy making a car purchase. Joe Kleter was exceptional in making this a pleasant experience for us. More
by msbmsw
Employees Worked With
Joseph Kleter
October 10, 2014
Excellent Experience As a repeat customer of Paul Miller Honda, I highly recommend this dealership. Lou Gentile is an excellent sales associate and he always provides top As a repeat customer of Paul Miller Honda, I highly recommend this dealership. Lou Gentile is an excellent sales associate and he always provides top notch customer service. If you are in the market for a new car, ask for Lou and you will be very happy with the results. More
by Lou Perna
Employees Worked With
Lou Gentile
