Paul Miller Toyota of West Caldwell

Great, it was fast and easy. The service was done fast and it was a very easy experience. Thanks to John Brock for all his help I'm very happy with the service provided. Mario. The service was done fast and it was a very easy experience. Thanks to John Brock for all his help I'm very happy with the service provided. Mario. More

Corrective Action Since the Paul Miller Group bought Caldwell Toyota my service experiences have fluctuated greatly and my ratings and reviews have run the gamut from b Since the Paul Miller Group bought Caldwell Toyota my service experiences have fluctuated greatly and my ratings and reviews have run the gamut from being pleased to being filled with disdain. This last trip was among the best experiences I have ever had at a dealership, especially when the service department was involved. I had scheduled my vehicle for an oil change and tire rotation but, as this car is about to be passed down to my college bound daughter I also had to risk asking that it be gone over bumper-to-bumper for potential issues. I sat in the lounge certain I was going to be hit with a task list that ran into the thousands. To my VERY pleasant surprise, the service rep that had booked me in found me in the lounge and began asking me about prior poor ratings I had given the service department and the dealership. He also acknowledged the number of times I had been in for routine maintenance. While there was a short list of "recommended" repairs, the list was reasonable and, more importantly, sensible. I had business appointments that afternoon so my next concern was going to be scheduling a day for the work to be done before my daughter would have to leave. I didn't want to have to come back another day but I also could not be late for any of my appointments. Here again, a sigh of relief and a VERY pleasant surprise. The service rep, wanting to make things right with me, THE CUSTOMER, said he would make sure the work would be completed in time for me to keep my schedule. Not only did he finish in the allotted time, the car was ready a half hour earlier than anticipated and for less cost than was quoted. As I left the lot that day my satisfaction with Paul Miller / Caldwell Toyota was renewed. The work was done, it was done correctly and it was done at a reasonable price. My daughter is off to school in a vehicle that I have confidence in and I am happy father and a SATISFIED CUSTOMER. More

Great Customer Service My customer service representative, John Brock was excellent and very professional. He explained everything to me in great detail. I hope that I see My customer service representative, John Brock was excellent and very professional. He explained everything to me in great detail. I hope that I see him again when it's time for my next service. More

Excellent There was no pressure, I was able to take my time and all my questions were answered, the sales personnel were very knowledgable the vehicle was ready There was no pressure, I was able to take my time and all my questions were answered, the sales personnel were very knowledgable the vehicle was ready when promised. More

Great Sales Associate The pre-owned vehicle I had viewed online was still in stock. Was met with Mr. Alan Engert, who was very friendly and straightforward. Every detail of The pre-owned vehicle I had viewed online was still in stock. Was met with Mr. Alan Engert, who was very friendly and straightforward. Every detail of the purchase went exactly how he explained as he was very thorough. We made the deal and I was very impressed as this is my 5th car purchase and this was the smoothest purchase of all. I will definitely recommend the dealership and Mr. Engert. More

Excellent Customer Service I went to Paul Miller for my First Service after reaching 5,000 miles. Customer service was excellent. I was in and out of there quickly. Everyone I went to Paul Miller for my First Service after reaching 5,000 miles. Customer service was excellent. I was in and out of there quickly. Everyone was friendly and polite. They clearly explained was was completed during my first service. Outstanding service! More

Outstanding. The quality of the service was exceptional from customer service to the repair department. The work was done by everyone efficiently, effectively and The quality of the service was exceptional from customer service to the repair department. The work was done by everyone efficiently, effectively and promptly. I was quite pleased. More

Great! I was in and out in about 1 hour! LJ was great--showed me I still have plenty of tread on my tires and lining on my brake pads. I was in and out in about 1 hour! LJ was great--showed me I still have plenty of tread on my tires and lining on my brake pads. More

Outstanding Salesperson! My wife and I went to Paul Miller Toyota on Thursday, December 20 and were met by Rob Rago, who welcomed us and provided us with detailed information My wife and I went to Paul Miller Toyota on Thursday, December 20 and were met by Rob Rago, who welcomed us and provided us with detailed information in a most helpful manner. Rob's effective communication about the new additions to automobiles (we last purchased a car in 2005) was most educational. Additionally, he walked us through the various new additions available on the 2019 Camry. His honesty, integrity and outstanding communicative skills made the purchase of our new car easy and enjoyable. He also followed up with us a few days after purchase to ensure that we were happy with our purchase and if we experienced any problems. Rob is a skilled and gifted salesperson - one that Paul Miller Toyota should treasure and use as a model for other sales professionals. We appreciate all that he did for us in coming back to the Toyota fmily. Sincerely - Also, Francesco was a well qualified financial person with whom to do business - good communicative skills, great personality and who worked the numbers well (I worked in the actuarial field for 42 years). Exceptional individual with whom to work as well. Both men are keepers! More

Always great service Highly recommend! I always deal with Paul Miller dealership’s and travel an hour to get to them. I have used both Honda and Toyoya in Caldwell. Highly recommend! I always deal with Paul Miller dealership’s and travel an hour to get to them. I have used both Honda and Toyoya in Caldwell. More