Since the Paul Miller Group bought Caldwell Toyota my service experiences have fluctuated greatly and my ratings and reviews have run the gamut from being pleased to being filled with disdain. This last trip was among the best experiences I have ever had at a dealership, especially when the service department was involved. I had scheduled my vehicle for an oil change and tire rotation but, as this car is about to be passed down to my college bound daughter I also had to risk asking that it be gone over bumper-to-bumper for potential issues. I sat in the lounge certain I was going to be hit with a task list that ran into the thousands.
To my VERY pleasant surprise, the service rep that had booked me in found me in the lounge and began asking me about prior poor ratings I had given the service department and the dealership. He also acknowledged the number of times I had been in for routine maintenance. While there was a short list of "recommended" repairs, the list was reasonable and, more importantly, sensible. I had business appointments that afternoon so my next concern was going to be scheduling a day for the work to be done before my daughter would have to leave. I didn't want to have to come back another day but I also could not be late for any of my appointments. Here again, a sigh of relief and a VERY pleasant surprise. The service rep, wanting to make things right with me, THE CUSTOMER, said he would make sure the work would be completed in time for me to keep my schedule. Not only did he finish in the allotted time, the car was ready a half hour earlier than anticipated and for less cost than was quoted.
As I left the lot that day my satisfaction with Paul Miller / Caldwell Toyota was renewed. The work was done, it was done correctly and it was done at a reasonable price. My daughter is off to school in a vehicle that I have confidence in and I am happy father and a SATISFIED CUSTOMER.