On July 4th 2018, I have purchased a new Prius Prime Advanced from Paul Miller Toyota. I have asked them very specifically that as I live more than 3 to 4 hours away from the dealership, so I want my License Plate and Title of the car to be fedex. They called me back after 2 weeks and asked me to pickup the title. I have tried to reach out to them multiple times, but no one listens and every time I call, I am put in a voice mail and no one returns my call.
Same issue happened when the new car I bought, had the power window not working. When I called them after 30 minutes of taking the car and driving away from their dealership, they didn't return my call. Sales rep entire focus was to get the 10/10 result on the survey, even if they have done a poor job. I had to take the car to another dealership to have it fixed. These sorts of things you dont expect when buying a new car, but after sales service really matters. I would not recommend to use Paul Miller Toyota of Caldwell, NJ.