Since Paul Miller took over the dealership the service department has turned into a scam. I purchased a factory certified used car a few years ago and, out of customer loyalty, have always had it serviced there.
PRIOR TO PAUL MILLER...
I'd come inf for an oil change and there would occasionally be a recommendation for a filter change or something to "keep an eye on.". However it was always things that made sense; parts that wear (brake pads, wiper blades, etc).
AFTER PAUL MILLER...
Since Paul Miller took over the dealership I have literally put @$10K into service. Mind you the vehicle has NEVER broken down, never had a check engine light, never had any significant operational issue. However every single time I've come in for an oil change or a tire rotation, the " recommendations" now always amount to a thousand dollars or more in repairs that they are oh so ready to take care of right away while I wait.
Obviously I rarely go forward with any of these "urgent" recommendations and guess what... the car continues to operate just fine. It's sad really that what was once a respected, family owned dealership is now a cash cow for a conglomerate. And yes, I have tried calling and writing directly without so much as an acknowledgment of the issue so they certainly can't claim they haven't had an opportunity to correct this situation and sitting in their waiting room I can confirm that I'm far from the only person that's noticed the change.
Toyota has lost a customer because at the end of this vehicle's service life (likely less than 12 months from now) I will be avoiding anything Toyota.