Paul Moak Honda

Good experience and Bad Experience Our salesman did a good job w/ sale of the car. After the sale, we went outside for him to show us how to use the radio, navigation and phone. The s Our salesman did a good job w/ sale of the car. After the sale, we went outside for him to show us how to use the radio, navigation and phone. The salesman didn't have any knowledge of how these systems work. I mean--he didn't have a clue. It was very disappointing as he had told my husband that he'd help us set up phone book and speed dial. I was able to figure out more about the phone book than he knew and but he never was able to change radio stations. At this point I started getting angry thinking that I would get no assistance. Then Charles went inside and brought another guy out AND HE COULDN"T DO IT EITHER. Finally they got Brian Kimble to help---and he knew exactly what I was doing. This incident ruined the whole experience. Then to compound this---when I got home I realized that both car clickers wouldn't open the trunk. This should have been checked out before I took the car out of the dealership. Went in the dealership two days later (November 27) and after several people tried, I was told that I needed to leave the car with them. BOTTOM LINE---- the experience after the sale ruined the whole experience. Instead of being excited about a new car, I felt frustrated and disappointed. Kathleen McNeel and Brian Kimble were GREAT. I hope this isn't the beginning of a nightmare. More

Great Expereince Charlie and Kathleen were very helpful and friendly. Charlie was also very knowledgeable about the new features in the car. They made this experience Charlie and Kathleen were very helpful and friendly. Charlie was also very knowledgeable about the new features in the car. They made this experience excellent. More

A Dealership You Can Trust My wife and I have bought our last four cars from Paul Moak Honda and have subsequently had all of the service for them done there. We have had nothin My wife and I have bought our last four cars from Paul Moak Honda and have subsequently had all of the service for them done there. We have had nothing but good experiences from Charlie Waite in sales, who seems more like a neighbor than a salesman, to DiAnn, Samantha and Jim in service. They are all always friendly and professional; they not only know their jobs, they all know us by name now, greet us with a smile and make us feel welcomed. When we bring a car in for service it isn't always pristine, but when we pick it up the work has been done and it has been washed and vacuumed. Their culture of service is outstanding - I can't imagine going anywhere else. We trust Paul Moak Honda to do the right thing by us, whether we are buying a car or getting one serviced. More

Sales Mr. Wallace was really friendly and willing to help me find what was best for you. He did a wonderful job in explaining to the difference in the type Mr. Wallace was really friendly and willing to help me find what was best for you. He did a wonderful job in explaining to the difference in the type vehicles. I test drove the vehicle while he was explaining the different features in the vehicle. I loved everything about the vehicles. Everyone was really great. Thank You Mr. Wallace! More

PAUL MOAK HONDA #GoodThingsJXN Thank you Randy and Troy for making my challenge a triumph! Jeff, I appreciate your forward thinking, patience, and ability to communicate effect Thank you Randy and Troy for making my challenge a triumph! Jeff, I appreciate your forward thinking, patience, and ability to communicate effectively. You're awesome- I walked away with a clear understanding! You've earned my trust while boosting my pride as a 23 year Honda customer. You guys are the best... Paul Moak Honda you guys are truly #GoodThingsJXN Feeling good about Paul Moak Honda, More

Sales I was in a time crunch and they had everything ready so it was a quick and easy process. Most everything was done by email so when I came to the deal I was in a time crunch and they had everything ready so it was a quick and easy process. Most everything was done by email so when I came to the dealership it was just a matter of test driving the car, getting the features explained and signing the paperwork. Everyone was great to work with. More

The management was very professional and I trusted them. My wife liked the car and we bought a new Honda Pilot. She received excellent service and Alex Lewis did a wonderful job of showing her how to operat My wife liked the car and we bought a new Honda Pilot. She received excellent service and Alex Lewis did a wonderful job of showing her how to operate her new car. More

tire concerns Not enough time or room to explain, although we have purchased new tires for car , ask Alex he can explain, We have purchased 3 new Hondas since 2010, Not enough time or room to explain, although we have purchased new tires for car , ask Alex he can explain, We have purchased 3 new Hondas since 2010, this will be our last Honda and last dealings with Paul Moak Honda. More

The worst car buying experince I have ever had and I'm 61. This purchase started out very good or of course I would have not continued. I purchased a 2011 Honda Pilot with 42,000 miles on it. After having fo This purchase started out very good or of course I would have not continued. I purchased a 2011 Honda Pilot with 42,000 miles on it. After having for less than 2 weeks I started having problems with it. Not knowing anyone in the service department I called my salesman. He was very understanding on this first call. I did not hear back from him for a couple of days. When he finally did return my call it was like I was talking to a different person. Told me he didn't think it would cost me too much to correct my problem! I have had this vehicle at this point about a month. Two weeks of which I was having what I considered a serious problem & now I'm being told I have to pay to get it repaired! Also that he would be glad to pick the vehicle up & take me to rent a car while it was being fixed. Finally I did talk with someone else in service who was a little better but I left her a message with a question & to this date she has never returned my call. To sum it all up I was lied to, ( I was told the tires were about 6 months old. I had to have them replaced yesterday), treated in a very unprofessional manner & my vehicle is still not fixed. Fortunately I did purchase the Honda Care extended warranty so I am taking it to another dealership for service. More

Purchase of an Amazing 2015 Honda Accord Sport I have always went to Patty Peck Honda since 2000 buying Honda cars. My daughter told me to try Paul Moak Honda in Jackson on Friday, August 24th. S I have always went to Patty Peck Honda since 2000 buying Honda cars. My daughter told me to try Paul Moak Honda in Jackson on Friday, August 24th. She didn't know that I knew their reputation from back in the 60's when my father bought the first car we had which was a Bonneville Pontiac. We got the best treatment and the deal on the car (2015 Honda Sport) and trade-in was unbelievable. Have never gotten a deal like that from Patty Peck. Am an avid Paul Moak customer from now on and will recommend. Thanks so much! More