Paul Moak Honda

Not pushy, knowledgeable, kept the process moving at MY pace, made productive suggestions, process done in timely manner, was willing to help in ANY area we needed pace, made productive suggestions, process done in timely manner, was willing to help in ANY area we needed More

My husband and I were looking for a new Civic for our daughter. Decided to go to Paul Moak because of their reputation. My daughter and I talked with Latrel. He was very knowledgeable about the vehicle a daughter. Decided to go to Paul Moak because of their reputation. My daughter and I talked with Latrel. He was very knowledgeable about the vehicle and answered any and all questions we had. We had been to another dealership and was pretty much ignored because we were 2 females looking for a vehicle. But Latrel and Johnny did not treat us that way at all. They were both so friendly and professional. Very laid back and not "pushy" at all. They were a lot of fun to work with. We had a very pleasant experience and would hightly recommend Paul Moak! Our daughter is VERY happy with her 2012 Honda Civic. Even though Paul Moak may be smaller than some of the others they were by far the nicest and most helpful. So, please give them a shot at making you a good deal the next time you are in the market for a Honda. Thank you Latrel and Johnny!!!! More

I called Paul Moak Honda looking for a specific Civic. I was very sure about what I wanted and wasn't going to change my mind! Charlie found the car for me within a matter of minutes, while other dealers to was very sure about what I wanted and wasn't going to change my mind! Charlie found the car for me within a matter of minutes, while other dealers told me it just was not possible to find. I drove 3 hours to buy my car from Paul Moak and Charlie Waite and I hope to have the chance to do it again one day. Charlie made me feel confident in my decision the first time we spoke on the phone. I felt like I was being treated honestly and fairly and everything was so smooth, almost as if it were too good to be true. I LOVE the Civic that I purchased new for my 16 year old daughter and she loves it too!!!! Thank you Charlie for all your caring, patience, and knowledge. You were awesome!! More

I recently purchased a 2011 Honda Pilot from Paul Moak and couldn't have been more pleased with the experience. I had previously purchased a Honda and also enjoyed that experience. Dick Kraft is one of and couldn't have been more pleased with the experience. I had previously purchased a Honda and also enjoyed that experience. Dick Kraft is one of the best salesmen I've ever dealt with. He was genuinely concerned about my comfort-level with understanding the details about the vehicle and the associated costs. I found him easy to negotiate with. He was not pushy or "slick" as many car salesmen often are. I would definately go to him again for a future vehicle purchase. Jonathan Chadic, the finance manager, was also very helpful. I had the pleasure of dealing with him previously when he was a salesmen. In his new role he was very focused on making sure we understood every detail of the transaction. A very nice guy that does his job exceptionally well. Jim Viberg is the primary reason I returned to Paul Moak to purchase my vehicle. Jim is the service manager. Recently, he pulled me out of a very sticky situation with another Honda dealer that didn't properly service my previous Honda and then inappropriately charged me for the work when it should have gone toward my warranty. He even called the regional Honda account executive in California to make sure I got treated fairly. I walked away not owing a dime. Above and beyond customer service. This is my fourth Honda in 15 years. I only buy Hondas and I'll be buying only from Paul Moak in the future. More

I had a wonderful experience at Paul Moak Honda. It Latrail was very knowledgeable and very kind. I didn't feel like he was the "typical" car salesman at all. I would highly recommend Paul Moak Honda Latrail was very knowledgeable and very kind. I didn't feel like he was the "typical" car salesman at all. I would highly recommend Paul Moak Honda. The whole experience was pleasant and everyone we dealt with was wonderful do deal with. More

I found the car I was looking to buy on Autotrader and called Paul Moak to see if it was available. I was lucky enough to get Charlie Waite as my salesman. He was very kind, patient, and professional. He called Paul Moak to see if it was available. I was lucky enough to get Charlie Waite as my salesman. He was very kind, patient, and professional. He was honest about the popularity of that car and offered to call me if it sold before I got there the next day to save me a 90 mile trip. I actually had fun buying my car because all of the people I spoke to were so nice and personable. I even asked Johnny, who was helping with my financing and paperwork, if everybody there was really as nice as they seemed and he assured me that they take pride in their customer service and yes everybody there is nice. The car was as perfect as Charlie promised it was on the phone and we worked together to get my monthly payments where I needed them to be. The appraiser was so nice and gave me a very fair trade in for my 2004 Honda. I have recently dealt with other companies that were trying to give me less than my car was worth according to NADA and KBB, so the Paul Moak trade in offer was right on the money. Over-all the experience was great!They touched up the car and had me ready for my trip home. Like Johnny said, "Buying a car should be a fun and enjoyable experience" and I would have to say mine was just that! I will be buying my next Honda (my family currently has 3 and I personally have had 4 in my lifetime)from Paul Moak Honda! I know I can call them and get honest answers and a fair trade. They advertise that you will get "A Deal, not an Ordeal" and it is the absolute truth! Thanks Charlie and Johnny! I love my beautiful Civic!! More

My salesperson Alex Lewis was great! Jonathan worked with me and found a great interest rate. They walked me through the whole sales and purchase process. I definitely recommend Paul Moak Honda to anyone loo me and found a great interest rate. They walked me through the whole sales and purchase process. I definitely recommend Paul Moak Honda to anyone looking for a Honda. I LOVE MY NEW HONDA!! Suzanne Davis More

Salesman Alex L. was helpful, not pushy. Friendly guy who made my purchase easy. They had a good selection of used Odyssey vans. This was my second time buying a used car at Paul Moak and will check back wit made my purchase easy. They had a good selection of used Odyssey vans. This was my second time buying a used car at Paul Moak and will check back with them next time I need another Honda. good central location. More

Dick Kraft was so helpful in finding the car I wanted. He couldn't have been nicer. I was treated with respect and efficiency in all aspects of my purchase. Not only did I feel I was offered a very reas He couldn't have been nicer. I was treated with respect and efficiency in all aspects of my purchase. Not only did I feel I was offered a very reasonable price, the staff went out of their way to help me find affordable financing. I don't often purchase a car, and in the past I have been rushed into buying more than I had intended. I felt Mr. Kraft wished only to help me find what I wanted to buy. The handing of the finance paperwork was efficient and again, no push to buy extras that I didn't want. When I buy another car, there is no doubt that Paul Moak will be my first choice. And I will tell all my friends they need to try a Honda and to get it at Paul Moak Honda. I agree with another's comment, I can't remember when I have felt so happy with a purchase. I smile and even giggle when I drive my new CRV. Charlene Smith Terry, Mississippi More

What a friendly dealership. When given my specific requests for a vehicle, meaning the options on my Odyssey that I just couldn't do without, Alex went the extra mile to find the perfect van for me. T requests for a vehicle, meaning the options on my Odyssey that I just couldn't do without, Alex went the extra mile to find the perfect van for me. The finance department was very efficient. We don't live in Jackson, so a lot of our information was given over the phone. When we arrived at the lot, it didn't take long for us to sign our names to the paperwork and be on our way. Thank You! More