Paul Thigpen Ford of Waynesboro

New vehicle Love my new car and had a great time at the dealership. Would tell anyone they would not go wrong going to this dealership. Thanks for a great experie Love my new car and had a great time at the dealership. Would tell anyone they would not go wrong going to this dealership. Thanks for a great experience . More

Pleasant Experience It has been almost 14 years since we have purchased a new vehicle (2002 Ford Explorer). My! , how purchasing a new vehicle has changed! My wife had be It has been almost 14 years since we have purchased a new vehicle (2002 Ford Explorer). My! , how purchasing a new vehicle has changed! My wife had been suggesting to me, for the past couple of years, or so, that maybe we needed a newer vehicle. She finally convinced me to start the "Looking" process. A friend suggested I talk with Mizell Ford, because he had purchased vehicles from them, and was well satisfied. Shopped around at several dealerships, then finally shopped at Mizell Ford. Had to go no further! Very well pleased with every aspect of the purchased. Had we known purchasing a vehicle was this pleasant and easy, we would have purchased one a couple years ago! More

Best ever car buying experience Everyone was very friendly, honest, and professional. We had no hassle getting a good trade-in price and the new mustang was priced to sale. All three Everyone was very friendly, honest, and professional. We had no hassle getting a good trade-in price and the new mustang was priced to sale. All three gentlemen were a pleasure to do business with. More

Very easy, no bull transaction!!!!! I've bought quite a few new vehicles in my life, and have always hated doing the dance with all the back and forth nonsense. That was not the case at I've bought quite a few new vehicles in my life, and have always hated doing the dance with all the back and forth nonsense. That was not the case at Mizell. John Wall asked what I was looking for in a truck, and showed me what he had. He and Keith Harris gave me their price, and we did the deal. No bull, and no dancing involved. Thanks guys, love the new f150. More

love my new car! I had an awesome experience. I would definitely recommend this dealership to any one. The people were friendly and very helpful. I could not be happie I had an awesome experience. I would definitely recommend this dealership to any one. The people were friendly and very helpful. I could not be happier with the service. More

2014 Silverado From the time we walked in the door until we left we were met with hospitality. The salesman Ken Thomas was very curteous, warm , inviting, and helpfu From the time we walked in the door until we left we were met with hospitality. The salesman Ken Thomas was very curteous, warm , inviting, and helpful. I would recommend their services and dealership tp anyone. More

Outstanding experience By far, this is the best dealership I have ever visited. Salesman approached me instantly and did not try to force anything on me. He asked what I wan By far, this is the best dealership I have ever visited. Salesman approached me instantly and did not try to force anything on me. He asked what I wanted and that was all he stuck to. He immediately found the perfect truck and had the best prices by far in the area. I was off the lot in my new truck in under a hour and a half. If I had known about Mizell Ford, I would have purchased my last vehicle from there. John Wall was a complete professional and only cared about my wants and needs. He did everything he could to cater to everything I asked for. Since my purchase, he has emailed me several times thanking me and making sure everything is going good and that I have no questions for him. I would recommend this dealership to everyone looking for a ford vehicle and if I am still in the area when it is time for another truck, I will definitely be buying it from Mizell. Thanks Mr. Wall and everyone at Mizell for the great experience. More

2014 Ford Fusion My wife and I stopped by Mizell ford so that she could test drive a 2014 Fusion. She absolutely loved the vehicle so we proceeded to work with John Wa My wife and I stopped by Mizell ford so that she could test drive a 2014 Fusion. She absolutely loved the vehicle so we proceeded to work with John Wall to put a deal together. John made is an offer that was to good to walk away from. He was also very knowledgable on the vehicle. He was very friendly, and made us feel welcome at the dealership. He did not try to push anything on us, but he let us make a deduction that we are happy with. I will definitely do business with Mizell Ford, and John Wall when it comes to purchasing another vehicle. More

Best Dealership in 22 years Having bought cars for 22 years, I have seen the good and the bad. This dealership tops the list of good. We completely worked out the details of th Having bought cars for 22 years, I have seen the good and the bad. This dealership tops the list of good. We completely worked out the details of the deal on the phone as I live 4 hours away. Their deal was compelling enough to make the drive. I live in NE Florida and called every dealer who had the Flex I wanted between Mizell Ford and Palm Beach, Fl. Nobody would come close to their price. Arriving at the dealership on the off day of the manager and salesman, they both come in to take care of us. We we greeted with a smile and all the paperwork completed to be signed. The dealership owner also come over to introduce himself and chat. No games or "oh we forgot to add", just honest straight up people. They moved us through the paperwork quickly and handed us off to Amy Phillips to go over the Flex's features and technology. Her knowledge of the vehicle and setup were impressive to say the least. There is alot to cover in that Flex and she knew it all. The car was also sitting there with a full tank of gas. Having been through the bad in car buying you quickly recognize the good and then every once in a while you get to deal with a great dealership. William Mizell Ford is a great dealership, a rare find in one of life's most hated chores. Everyone I worked with were outstanding in their job and very friendly. Not once did I feel any pressure or feel that something was amiss. I will not hesitate to recommend this dealership to family, friends or return for my next vehicle purchase. Great job guys and thanks for the great deal on our new Flex! More

Wendell's money or Mizell's money? It is WENDELL'S money! My first contact with this dealer was when I responded to an ad for a used 2011 Ford F-150. I receive a return email from David Lang (self described a My first contact with this dealer was when I responded to an ad for a used 2011 Ford F-150. I receive a return email from David Lang (self described as the internet sales manager) telling me that my 2013 Ford F-150 was waiting for me. There was no explanation given for the upgrade from a 2011 to a 2013. I had read everything there was to read about the 2011, but had no information on the 2013. My wife and I visited the dealer on 05/22/2014. We first drove through the used car and truck lot where we saw a man walking around as if he was a customer just looking around. As we drove by him, my wife (the driver) let her window down just to speak and be nice. That's just the way she is. I probably would have kept driving, but not her. He told us that HE is the "internet sales manager" Scott Gossett. We were surprised since David Lang had told us that he was the "internet sales manager." Actually, they are both described as "sales consultants" by their photos shown above. Scott Gossett went in and came back with a key to the 2013 F-150. My wife drove the truck about 1/2 mile up US-25, and then on the way back to the dealership, she let me drive the last 1/4 mile or so. Due to my health, she is the primary driver in our household. We then went into the office of sales consultant Scott Gossett. He laughed when we told him about David Lang, the other self described internet sales manager. I told Scott Gossett that David Lang asked unusual questions in his email, questions like "Who would be driving the truck?", "How many miles would we drive it?", and other similar questions. What business is it of his to ask who drives the truck. I may hire someone to drive it off a cliff. Still, none of his business. Scott Gossett told us ALMOST all we wanted to know about the 2013 F-150. Knowing absolutely nothing about the 2013, we started asking more questions. He gave a positive response to ALL of our questions about the truck, including whether or not it had a tow package. He said "Yes" to all our questions. We continued our discussion, mainly asking him questions. It would have been nice if he had just given us a write-up like the one we had read on the interned about the 2011 F-150. We continued asking questions about the 2013. No less than three more times during this question and answer session, I asked him in the presence of my wife if he was sure the truck had a tow package. EVERY TIME he answered "YES." With this information, we decided to purchase the 2013 F-150. I wrote a check for a rather large amount as a down payment until I could get home and write a check for the entire purchase price from an account for which we do not carry a checkbook. He presented this offer to Mr. Mizell. He came back to us indicating someone wanted me to sign papers with a finance company for the balance owed. Knowing that we would return with the balance, I reluctantly signed the finance agreement. We live 40-45 miles from Waynesboro. We agreed to go home, get a check for the full amount, and return to the dealership. Scott Gossett suggested that we meet about halfway between Metter and Waynesboro, which we agreed to do. After Mr. Gossett took the 'PAID IN FULL" check, we again returned home without the truck because they kept it to do some requested work on it. During this meeting, with my wife hearing the entire conversation, I asked Scott Gossett AGAIN if the truck had a tow package. This time he seemed to be a little less certain, but did infer a "yes", really a week "yes". I NEVER REMOVED THE TRUCK FROM THEIR DEALERSHIP AS THE NEW OWNER. Several days later, Scott Gossett called my wife to tell her the truck was ready to pick up. In THIS CONVERSATION, he admitted that the truck did NOT have a tow package. When she told me, I said that I would not purchase a truck without a tow package. She called Scott Gossett back to let them know that we were not going to go through with the deal. No less that five (5) times during the process we were openly told that it DID have a tow package. No, we never looked. We took Scott Gossett's word. They then offered to install a trailer hitch on the truck. I refused since everyone with knowledge of things like this knows that a "trailer hitch" is not a TOW PACKAGE. A trailer hitch costs about $300.00. A tow package is normally installed at the factory, and would cost in the neighborhood of $2,000.00 if it could even be installed as an aftermarket accessory. Then, several more days later, I received a call from a man, probably someone in the finance department. I am a sick old man who has to sleep almost every morning due to serious medical problems. I was still about half asleep and didn't get his name. He said something like [we are working on processing your refund]. Then I said "It's about time". This seemed to irritate him and then he SAID: "You know, you did LEGALLY purchased the truck". This sounded like a threat to me, so I then legally closed the conversation. Several days later, I received a check for the entire amount paid to WILLIAM MIZELL FORD. This was a very positive development. I was beginning to think that this was about to turn into a legal situation. Why must we have a tow package? If it is anyone's business, I will tell you why. We own mountain property in North Georgia. We love rocks, and by xxxx, we have plenty of them. We could go into the rock selling business. It is over 1 mile up to this property on top of a mountain with breathtaking views, two hairpin curves, several places with close to a 45 degree incline, and all in all, just a difficult drive if you are pulling a trailer with the truck and trailer loaded with rocks as big as our dining room table. Guess how hot the engine would get with such a load being hauled up or down in the lowest possible gear without a tow package. Already having more rocks than we can use, I actually hauled more very large rocks up there with a powerful Volvo diesel dump truck. These additional rocks were hauled from construction sites on US-441 when it was being improved to a four lane and straighter highway. We are now going to haul them back down the mountain to other property we own. W. D. West Now: 7:06 PM, Tuesday, 06/10/2014 Now: 8:00 PM, Tuesday, 06/10/2014 (review submitted) Now: 2:07 PM, Saturday, 06/14/2014 (review resubmitted) More