Back

Paulding Chrysler Dodge Jeep Ram

Dallas, GA

4.8
4,133 Reviews
At Paulding CDJR, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. We strive to make Paulding CDJR a friendly place to be and a satisfying experience whether you're buying a new or used car, getting service on a vehicle, or taking part in a special or event. Paulding CDJR serves Kennesaw, Dallas, Marietta and Smyrna, GA
Contact Dealership

1245 Old Griffin Rd

Dallas, GA

30157

Directions

By Type

Showing 4,133 reviews

September 12, 2021

Nichole was excellent. She was very patient while I had to work through my schedule and getting to the dealership to sign the finance paperwork. More

by naterrau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichole Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we're happy you found our staff to be so supportive during your experience here at Paulding Chrysler Dodge Jeep Ram. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2021

I bought a 65k truck from there almost a year ago, never had any services performed on my truck. I've had a coupon for a $129 oil change. I didn't realize that the coupon had expired 2 days prior to my visi More

by SJMCKINNEY84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aundrea Lee
Sep 13, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Mr McKinney, like many retail establishments, coupons do have an expiration date. We did extend to you a 12% discount of $26 to help and offset the state disposal fees. Thank you for your business

Sep 14, 2021 -

SJMCKINNEY84 responded

They could've kept that as well. I will not patronize that establishment in the near future.

September 11, 2021

The service department is awesome! The past couple of times in the service department was fast and friendly.Can’t say that about the financing department. More

by Nannieto2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Pompa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miriam Vazquez
Sep 15, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 11, 2021

Little to no communication and kept my car for a week. Had no curiosity cars available. For me I needed more updates on my vehicle instead of me calling everyday More

by vincentkee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Drupiewski
Sep 15, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

September 11, 2021

Very helpful and understanding of my needs and wants in a vehicle. Nichole and Jon was truly transparent during the process of purchasing the vehicle. I would but a vehicle here again in the further. More

by BRIAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichole Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi Brian, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 11, 2021

Service Tech was Otto. He was great. Did what he promised in a timely manner. I explained my situation on my needs for my car as soon as possible. Otto delivered. Thank you More

by Wilbanks92410
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinnie Oddo
Sep 11, 2021 -

Wilbanks92410 responded

Otto was great. Great customer service.

September 09, 2021

The service was very bad. And the service manager was rude yelling at you when your was trying to explain something to him telling you to leave his shop. Not good at all More

by ARVEL MAYE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Frazier, Aundrea Lee
Sep 13, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

We try our hardest to please all customers that come to our store. Sometimes we fall short and are unable to do so. We did advise you that while in our care, we had to jumpstart the vehicle. We performed a charge and retest and the battery tested okay. We did advise that could indicate the battery may have an issue in the future. Even though unrelated to the camshaft replacement, we still replaced your battery free of charge. Anytime a customer is asked to leave indicates there was behavior that justified the request. We are always happy to serve but do intend for our employees to be respected during the process

Sep 13, 2021 -

ARVEL MAYE responded

Yes i was told that they had to jumpstart my truck. And yes i was told that is was going to be put on a test for two hours to check the battery out. I get a text within 30 minutes saying it was good. When i arrived to the dealership to pick up my truck i explained to the service manager and the advisor that i was having any issues with my battery before you guys work on it. My has seat for a week before and did not have to be jumpstarted at my house. And i explained to him that if i start having issues with it ill be back because i did have the issues before you worked on my truck. Overall the service manager did not have the right to raise his voice at me. I and person who is value where i spend my money.

September 09, 2021

Robert always gives me great service and does whatever he can to help. He lets me know via text what is going on and how much things will cost. He always sends updates if a part is taking a while to come in. More

by spanayot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert here at Paulding Chrysler Dodge Jeep Ram! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2021

My truck was taken to the dealership July 6 , I didn’t get any updates on my vehicle i had to keep texting every week for a update on the vehicle with no Clarity on if the truck going to get fixed . Two m More

by CHNDLR_NTHNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vinnie Oddo
Sep 13, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

We were unable to duplicate the stalling concern and the OEM parts were discontinued per Dodge for your vehicle.

September 08, 2021

Friendly and professional staff, spotless facility. Tech and service advisor were tenacious in resolving a random and intermittent issue after another dealer failed to show much interest in troubleshooting More

by moparschue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Drupiewski
Sep 09, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

...
159
...