Paulding Chrysler Dodge Jeep Ram - Service Center

Service Representative was very prompt and the service was done in a very timely manner. Scheduling the appointment time was very easy and met in my time frame. was done in a very timely manner. Scheduling the appointment time was very easy and met in my time frame. More

Trisha made me and my wife feel at home. The service was 5 star rated. They took the time and show us how to take the top off and put it back on, we felt very comfortable. 5 star rated. They took the time and show us how to take the top off and put it back on, we felt very comfortable. More

Clean dealership, my advisor is always very busy. Need to work on faster turn around times when working on people’s cars. It was over 2 weeks that my car was in the shop. I did receive a rental but I think i work on faster turn around times when working on people’s cars. It was over 2 weeks that my car was in the shop. I did receive a rental but I think it could be a little bit faster. More

The service I received during my appointment on 2/1/2020 was not the best I’ve gotten from PCDJ. I was greeted by Donna once the service department opened at 8am, which was the time for my appointment for a was not the best I’ve gotten from PCDJ. I was greeted by Donna once the service department opened at 8am, which was the time for my appointment for an oil change and alignment. I waited at the dealership for my car because the wait time has not been long in the past. About 9:50am I had to ask a staff member if my vehicle was ready. She got my information to check in my vehicle, which was ready when she returned. She advised me that another young lady would be checking me out and to have a seat in her office. Upon reviewing the receipt I noticed a charge for the oil change, which this one was covered under my warranty at $0. I then told the young lady this service was covered at $0, her reply to me was “I did not check in so I didn’t know this.” The young ladies statement was true, but that is not something you say out loud to a customer. I’m not sure if they were short staffed that day, but this was not my best experience. More

Brought my Jeep to this location for the first time and the majority of the staff that I approached were not very friendly or informative so I was left un-welcomed and confused. I’m not sure if everyone wa the majority of the staff that I approached were not very friendly or informative so I was left un-welcomed and confused. I’m not sure if everyone was having a bad day or what. However, when everything was said and done, I was pleased with the service I had on my Jeep. Stefan was friendly as I was finishing the service and leaving. I’m on the fence if I would come back or not. More

Repeat Customer I drive past two other dealerships in order to take my truck to PCDJR. I purchased my vehicle from this dealership and enjoyed how smoothly the proces I drive past two other dealerships in order to take my truck to PCDJR. I purchased my vehicle from this dealership and enjoyed how smoothly the process was. I now get all of my services performed by this dealership because of the friendliness, cleanliness and peaceful environment inside of the facility. More

They got my car in right away, communicated with us, and had it done faster than expected. Completely satisfied & will return if needed! I live about 70 miles away but will willingly make that trip to get m had it done faster than expected. Completely satisfied & will return if needed! I live about 70 miles away but will willingly make that trip to get my car serviced at this location, even though there is a huge Chrysler dealer right in my town. More

This was my first time visiting your dealership. Donna and team were great in keeping me informed on the progress of my repair. I was genuinely impressed. and team were great in keeping me informed on the progress of my repair. I was genuinely impressed. More

Have always had good service and assistance from PCDJR! Love the new facility—even went to look at new vehicles as well, so excited to see... Love the new facility—even went to look at new vehicles as well, so excited to see... More