Paulding Chrysler Dodge Jeep Ram - Service Center

Way too expensive for an oil change. My husband used a 39.95 oil change coupon and was charged close to 80.00. Little dishonesty in that, he was told there were other for an oil change. My husband used a 39.95 oil change coupon and was charged close to 80.00. Little dishonesty in that, he was told there were other fees attached. If the coupon on your site says 39.95 I better pay 39.95. More

Uconnect issue The dealership was good but when I picked up my truck it did not have the latest update like I expected. I had to download it and do it myself. The dealership was good but when I picked up my truck it did not have the latest update like I expected. I had to download it and do it myself. More

Unprofessional service dept, no communication, I had my Jeep at this service dept for an oil consumption test, they had it there for 7 weeks. The only thing they did was drive it for 300 miles. Nev I had my Jeep at this service dept for an oil consumption test, they had it there for 7 weeks. The only thing they did was drive it for 300 miles. Never communicated with me on what was going on, when you call they say someone will get back to you but that never happens, after I got fed up and I went to go pick it up I checked the oil and it was down 3 quarts, did not even refill the oil and they said they were going to change the oil, they lost my key but eventually found it, but still, I could go on and on but I think you get the just of how this ended up. I would not take my Jeep hot wheel car there for them to fix. The most unprofessional service team I have ever dealt with. If your vehicle is under warranty as mine was, forget it they just assume you go somewhere else as I ended up doing. I am now paying for a new engine out of my pocket for something they should of done without question. please stay away, save yourself the aggravation if I could give them 0 stars I would. More

Wasn’t my usual experience I called and made an appointment for tires after I researched a few other places. I chose to come to the dealership because they do all of my other wo I called and made an appointment for tires after I researched a few other places. I chose to come to the dealership because they do all of my other work. Once I arrived I was greeted by the associate that I spoke with the night before, we went inside and went over paperwork. Before I went into the waiting area I asked if what was on the paper the final price for everything that we had just went over (4 tires, balance, alignment, disposal, and labor) and was told yes. Once the service was over I was quoted another price other than what was told in the beginning. I was very upset and felt as if I was being taken advantage of, I’ve never had any issues until now. More

Took advantage of my fleet card. Asked for a tire rotate and balance. Balanced the tires but failed to rotate one side. Then replaced my air filter and charged my fleet service card w Asked for a tire rotate and balance. Balanced the tires but failed to rotate one side. Then replaced my air filter and charged my fleet service card without asking me first. Also needed my truck back by 12pm after dropping it off the day before. No one called to tell me it was ready. I called and they said they would look into it and call my back. 45 minutes later I called them and they still had no answer. After being in hold they then said it was ready. I asked if all the services requested were performed, they said they were waiting for approval from the fleet service card group to fix the tailgate. I then said that the tailgate needed to be fixed under warranty due to the fact it did non malfunction until they performed the recall on the tailgate. I did not enjoy the fact that it seems like they tried to take advantage of my company using the fleet card like a blank check. I asked to speak with the manager and they said he would call me back and I got no call. Just a text then saying my car is now ready. This was a terrible experience and I will be telling my friends and family that this dealer can’t be trusted and will take you for your money and treat you poorly. We have spent a lot of money on our cars and their services. I own two newer dodge vehicles and I want you to treat everyone fare and with integrity. Not treat myself or my wife as a dollar sign. More