Pauly Toyota

Buying Experience Was Excellent!!! Alex was an awesome salesman!!! He is very professional and a nice person to work with. Thank you very much Pauly Toyota, I had a great experience w Alex was an awesome salesman!!! He is very professional and a nice person to work with. Thank you very much Pauly Toyota, I had a great experience working with you!!! More

Service department does not serve customers !!! Warning DO NOT USE THE SERVICE DEPARTMENT !!!! Take your vehicle to another dealer. I called to schedule a recall repair on a Friday. I was told that Warning DO NOT USE THE SERVICE DEPARTMENT !!!! Take your vehicle to another dealer. I called to schedule a recall repair on a Friday. I was told that they had to order parts and scheduled me to bring in the car on the following Monday morning. I brought the car in and was told it would be 1 to 2 hours for the repair. I said I would wait. An hour later I was told that they didn't have the parts, that they did not get delivery of parts until Tuesday and was offered a loaner car. Why did it take them an hour to figure out they didn't have the parts for the scheduled work??? This is not the first time I have had a problem with the service department at Pauly. The last time was back about 2004 or 2005. I had just bought a used Corolla from them. After bringing the car in four times for the same check engine light issue, and having them not repair the car, I gave up and went to another dealer. After a week of work at Schaumberg Toyota they fixed it. I thought that by now they might have straighten things out but that seems not to be the case. Do your self a favor and go elsewhere if you have service needs from a Toyota dealer. More

The best treatment and employees we have ever gotten My husband and I went down to pauly's to get a Honda Odyssey 2005 they had just put for sale in car Gus with car fax and I called the dealer before t My husband and I went down to pauly's to get a Honda Odyssey 2005 they had just put for sale in car Gus with car fax and I called the dealer before the time they open and they called me back immediately Paul lerose contacted me emailed me the address , he was very nice we live in Milwaukee , I was very pleased with his customer service very nice fast and efficient , he took us to a waiting room , very nice let me say . And another guy told us we can sit in a movie theater waiting room for my two year old to be more confertable , he went to get Emmanuel from parts to help with the dvd🙂, very nice person as well. Nice location friendly receptionist .Thank you so much pauly I love my first family van . I'll tell my friends and family about this dealer .god bless you all .oh my !! My car Honda Accord ,we noticed had a flat and they also filled it up for be at no charge .👍🏻 More

Allan-McHenry Professional Consultant I spent several months and about 6 dealers try to buy a Prius Four Touring with little satisfaction until I met Ryan Poltzer at Pauly Toyota. He gave I spent several months and about 6 dealers try to buy a Prius Four Touring with little satisfaction until I met Ryan Poltzer at Pauly Toyota. He gave me a great price and excellent service. He also spent a lot of time with us showing us all the gadgets and how to use them. If you are looking to buy a Toyota go see Ryan Poltzer at Pauly Toyota More

Great experience! I will be buying from here again!: Great service at Pauly Toyota. Ryan was our sales person, referred by a good friend who I trust . What a great referral… Ryan is absolutely top n Great service at Pauly Toyota. Ryan was our sales person, referred by a good friend who I trust . What a great referral… Ryan is absolutely top notch. It seems rare today to find sales people who have your best interest in mind, but Ryan did exactly that and helped us get just what we needed at a great price. We love our Camry!!! More

Finally A Professional Consultant So I was in and out of a few dealerships looking for new SUV for my wife and the process to see and drive a vehicle at these places took forever, and So I was in and out of a few dealerships looking for new SUV for my wife and the process to see and drive a vehicle at these places took forever, and they had me running all over the place in the bitter cold weather. I then walked into Pauly Toyota and was warmly greeted by Ryan Poltzer. I quickly explained that I was in the market for a new SUV and wanted to drive one of his Toyota's to compare. Ryan then asked me if we could sit down and have a quick chat before we jumped into a vehicle a went for a ride, and he warmed us up with a really good cup of coffee. He then proceeded to ask me questions about what was important for our needs and what kind of features were a must have for us, to my surprise none of the other dealers did this. He then utilized technology "His Computer" to show us the different models of the new Rav4 AWD.. He found one in his inventory with the equipment we wanted and then some (because of the standard Toyota Safety Sense technology) and we made a seamless transaction. When we got home I said "Wow" that was a true professional sales consultant. I felt very lucky that he was the guy I got to work with. So I am writing this post so anyone that is planning on looking or buying at a new Toyota, don't waste your time and call to schedule an appointment with Ryan Poltzer (815)261-3142 you will not be disappointed. Thanks Ryan, keep up the good work! Tom More

Excellent Buying Experience I bought a new RAV4 and a pre-certified Prius C in last three months from this dealership and through the same friendly sales consultant - Ryan Poltze I bought a new RAV4 and a pre-certified Prius C in last three months from this dealership and through the same friendly sales consultant - Ryan Poltzer. I would recommend anyone interested in buying a car to at least talk to Ryan prior to making their final decision. Ryan is an excellent sales consultant - reliable, friendly and knowledgeable! I am going to Pauly's service department for last several years - another important factor why I prefer Pauly Toyota in Crystal lake, IL. More

Worst place I've been I bought my used car almost 10 month ago. The work on the car that they promised they would do has still not been done.. I have called and got nowhere I bought my used car almost 10 month ago. The work on the car that they promised they would do has still not been done.. I have called and got nowhere. I've also left 3/5 messages for the owner mike, and 3 for a manager named Eric. My car was there for a week they did my free oil change, that cost me 31$$ and did nothing else.Every time I made an appt with my sales rep he promised to take care of things,but always seemed to forget I was coming, and would just leave me to fend for myself.. I guess I'll see what happens in 2017.... More

Failed to provide complimentary car wash 25k mile Toyota Care check-up today, service clerk asked at time of drop off if I would like the complimentary car wash, to which I said "yes" and cle 25k mile Toyota Care check-up today, service clerk asked at time of drop off if I would like the complimentary car wash, to which I said "yes" and clerk circled "yes" on the form. After done I went home and saw when I got out that the car was not washed. Called and asked if I could bring it back in for the wash, and was told "sure bring it back in". Get there and driver told me the car wash was broken. These things happen, but heck, 1) tell me it was broken before I left and 2) don't tell me to bring it back when its broken! Bad communication and integrity, makes me question how the service work itself is handled?? Trust broken. More

Rude and unprofessional! My 71 yr. old mother went for a air bag recall and in addition spent over $370 on a battery for her 2011 Toyota Prius, only to find the inside of her My 71 yr. old mother went for a air bag recall and in addition spent over $370 on a battery for her 2011 Toyota Prius, only to find the inside of her door panel damaged. She keeps her car spotless so when she noticed the damage she went back and was given a runaround. I went with her and the manager told us to get out of the premises and its not their fault, it broke on its own, really? I could not believe the way he talked to us; 2 women just wanting it fixed like it was, we treat animals better. We own 2 other Toyotas and will definitely drive the distance to go somewhere else. Rude, disrespectful, unprofessional, that's just few words how we would describe Pauly Toyota . More