Pauly Toyota

Sam promised a price. When we came back they jerked us around for a total of 3 hours and then wouldn't give us the price they promised. The sales manager in the glass office wouldn't come out to speak to around for a total of 3 hours and then wouldn't give us the price they promised. The sales manager in the glass office wouldn't come out to speak to us. St. Charles and Elgin Toyota told us the price was a scam and they were right!!!!! Go to Elgin Toyota. We bought our last 5 cars there and we are still treated like royalty. We should have never shopped any where else. More

Jeff worked with my me remotely to purchase a used 2011 Prius Gen 3 - 5 Trim. Jeff provided detailed information over the phone on our trade in, not a scam request that the vehicle had to be there (of cour Prius Gen 3 - 5 Trim. Jeff provided detailed information over the phone on our trade in, not a scam request that the vehicle had to be there (of course the caveat of a "rough estimate", however this is expected given a sign unseen estimate. Jeff called back quickly and had our vehicle waiting late into the night after a 3 hour drive. He was extremely friendly and definitely demonstrated his expertise and passion for used car sales. This dealership over-estimated our trade, however as opposed to backing out (which after a 3 hour drive would have been unspeakable) they honored the low end of the range of our estimate. While their estimate was not off by much (and the vehicle was not the best price in town, however had the options we desired), they stood by their word. This is almost unheard of in car sales anymore. Dealership thrive on lousy trades - this dealership stood by the top trade in value we were estimated at - better than the #1 Toyota on this site - Toyota of Naperville (who sold a vehicle that we spent the entire day discussing and no one knew it was sold). The dealership stayed late into the night, past closing to wrap-up. No one pushed an extended warranty or a cross-sell - simply wanted to ensure we were happy. I was not a big fan of the dry humor of the finance guy, however to each their own. Our experience was as high as any dealership (including new BMW's, Mercedes and Audi's). More

By far the best experience I've had with a dealership. They gave me the best price hands down, no gimmicks, no games of running to the manager. I went through the internet sales side of the dealership. Bo They gave me the best price hands down, no gimmicks, no games of running to the manager. I went through the internet sales side of the dealership. Both Jeff and Steve are outstanding at customer service and are very thorough. I was treated very poorly at a different Toyota dealership, but Pauly Toyota restored my faith in the brand and dealerships in general. The entire staff was plesant to work with. I will not go to anyone else, I'm going to Pauly for life. More

I have purchased several vehicles from Pauly Toyota in the last 5 years but in the last year or so there service department has become not much more than scam arrests. As I waited for my oil to be changed the last 5 years but in the last year or so there service department has become not much more than scam arrests. As I waited for my oil to be changed several times, in there very nice lounge, I noticed more and more them hitting on older customer that were waiting to get there cars serviced, tell them they MUST get this or that done or they will find them selves stuck on the road with a broken down vehicle. Scaring them into buying additional service they simply didn't need. When they damaged my car during the last oil change and then charged me $175.00 to fix it I was done. Avoid this dealer, there are much better ones around. More

We recently went to Pauly Toyota after visitng Elgin Toyota. I need to start with what a difference right from the beginning. I will also rate Elgin a 1 for their lies. Pauly Toyota was straight forward Toyota. I need to start with what a difference right from the beginning. I will also rate Elgin a 1 for their lies. Pauly Toyota was straight forward, easy to deal with, gave us a simple negotiation on both the purchase of our new Camry and our trade in. We live local to Pauly Toyota but due toa price from Elgin Toyota whic turned out to be a lie in every sense of the word we went to Pauly Toyota. I had a great conversation with the sales manager Jim Bechtold before we went to Elgin. I was trying to get him to match their price. He respectfully explained what they were doing and how they got to their number. Everything he stated was true, right down to the way they changed the price when we got to Elgin. Seemed their game at Elgin is to lie to get you in and than to push until you say yes. Needless to say we left immediately and ended up back at Pauly Toyota, which is where we should have gone originally. The old adage if it seems to good to be true it is. Funny how I forgot that and when Elgin was 1000's less than the other 3 quotes I got, Pauly Toyota was second best by far, I needed to be shown again why it would be to ggod to be true. Upon arriving at Pauly Toyota I was greeted immediately by Sam Ahmed who introduced my to Jim the sales manager. I wanted to explain to Jim everything he told me was correct and that I wanted an easy deal, especially after the experience I just had. He assured me we would have no games and it would be the easiest car deal of my life. The price of the Camry was already set and Pauly made no tries or attempts to change it, as Elgin said they would. Elgin said all dealers play that game. I'm here to tell you Pauly doesn't. Anyhow Sam was great and got everything rolling along. However we needed to come back on Friday and Sam was off on Friday, he was willing to come in for us but we insisted he not do that. So he introduced us to his partner Jimyy Kieras. Jimmy did the favor of helping Sam out on his day off by finishing everything up for him on Friday. WOW!!! What a concept in sales to have someone who works with you so when your not available they can jump right in to help out. Seems to be the opposite experiences I have had at other dealers when the salesperson was worried about their commission and not me. Here they were worried more about me and my experience than the money, what a nice surprise. Jimyy got us into finance where Art Blaese did our paperwork. What a great experience there too. He went through everything with us, halped us understand why an extended warranty was a good idea and how it would fit into our payments. Plus it was in their at 0% just like the car. So after we finished our paperwork Jimmy spent over an hour going through the vehicle with us. He set up our bluetooth and made sure we understood everything there was to understand about the car. I can't say enough about the whole experience. From my first contact with Jim Bechtold the sales manager who was so willing to explain how this business has gotten tougher by dealers using rebates to quote a price, and the fact that most people will never be eligible for such rebates. Next he explained how they all pay the same for the cars and can all in the end do the same number and just wanted me to think about the fact that they were so much lower than everyone else, and that should be my red flag. He was right and I was wrong, but I had to go be tortured to realize it. It was a pleasure to deal with someone who in the end understood why I had to go to Elgin at such a different number and just asked me for one thing, to leave when the number changes. I did and that was easy. The problem is most people don't. When I met Jim and we got to talk face to face he explained how that most people end up going to the dealer who lies and do business with them. The funny thing is the business at the number that the honest dealer gave them. I can see why you would do that, especially since the dealer explains they were lieing also. Well Pauly didn't lie. I hope in the end if one other person goes to Pauly than I helped them get a better deal and a more pleasant experience. If there is any final point I would like to make it's Pauly handled everything professionally, from beginning to the end. I'm a Pauly customer for life. More

Mike and Charles couldn't have been more friendly or helpful. They gave me a great price on a new 2012 Camry Hybrid. They got us the exact car we wanted and they got the deal done in one day. Charles helpful. They gave me a great price on a new 2012 Camry Hybrid. They got us the exact car we wanted and they got the deal done in one day. Charles stayed late to show us the new features on the car. Thanks to both of them! More

I was quoted $500 in April by Barry who is a great guy, for both front & rear brakes on my 06 Sienna w/60K miles on it in April 2012----400 miles and 2 months later today June 4th, I brought it in and Just for both front & rear brakes on my 06 Sienna w/60K miles on it in April 2012----400 miles and 2 months later today June 4th, I brought it in and Justin told me, Yup $500, I'll call you when it is ready. 2 hours later I am called by Justin and told I must replace the rotors also on a car w/60K miles on it. A certified brake technician who inspected the brakes in April and told Barry the pads were worn very close to gone, so I did not drive it much. I even asked Barry about the $500 dollar price and he said that was accurate---no surprises !! At the same time the "Certified Toyota Brake Technician" who determined the pads were bad had to see the condition of the front side of the rotors. The issue was not with the front surface, but with the back surface which, according to Paul LaRose, can't be seen from the front. High school auto shop kids know that to do a complete inspection of the brake pads and rotors, you use a technicians mirror to see the back side and report the condition of the rotors also, after all it IS part of the brake system. This inspection was done by a "Certified Toyota Brake Technician" in April. The pads DID NOT score the rotors yet and I have the rotors in question that have more than enough metal to be refaced, but Justin insisted that I replace the rotors (I have that on my answering machine) which brought the total bill up to $1011.00 dollars. This is the good old "bait and switch" if I ever saw it as those rotors can probably be cut and still be within specifications, close, but within specs. I am going to send a similar letter to the local television news stations, newspapers and to the consumer fraud division of the Attorney generals office as this is deceptive practice in it's purest form. So other reviewers will tell how wonderful their waiting room is and blah,blah,blah. All I can say about that is there are some really poor consumers out there who are enjoying some very expensive coffee and pretzels and not aware as to just how they are being fooled by Pauly Toyota in Crystal Lake, Ill. More

All the dealer's staff personnel are friendly and helpful. They are considerate of each customer/prospect and will offer assistance in a friendly and non-pressurized manner. They are all knowledgea helpful. They are considerate of each customer/prospect and will offer assistance in a friendly and non-pressurized manner. They are all knowledgeable, helpful, and professional. More

We have used this dealership for over a decade on our 2000 Avalon and purchsed a new Sequoia recently. Paul LeRose was our sales associate. We greatly appreciated his candor, knowledge of the automob 2000 Avalon and purchsed a new Sequoia recently. Paul LeRose was our sales associate. We greatly appreciated his candor, knowledge of the automobile, financing options, AND willingness to match the best price we could obtain elsewhere. Would highly recommend Pauly and Paul. More

From the moment we stepped into Pauly Toyota we felt like we were being ignored. Apparently they do not need to sell cars there as it took at least 15 minutes to get someone to help us and they were not bus we were being ignored. Apparently they do not need to sell cars there as it took at least 15 minutes to get someone to help us and they were not busy AT ALL. Finally, a salesman by the name of Paul LeRose assisted us. Mr. LeRose turned out to be the typical high pressure "how quick can we make this deal happen", kind of salesman. After low-balling us on our trade he made several comments that made my wife and I very uncomfortable. We chose to leave and take our business elsewhere and I'm so glad that we did. Even after we told Mr. LeRose not to contact us anymore he kept calling, sending texts, and sending e-mails as well as leaving an extremely rude voicemail on my phone. This was not professional at all and that kind of behavior is reprehensible. My advice...stay away from Pauly Toyota and Paul LeRose altogether!! This experience is why we are leaving the rating that we are. More