Peak Kia

I will NEVER go back to Peak & I suggest you don’t either! My car is FINALLY *mostly* back to normal after almost a year and no help from Peak Kia, Littleton. Apologies for a very long story, but I will NEVER, My car is FINALLY *mostly* back to normal after almost a year and no help from Peak Kia, Littleton. Apologies for a very long story, but I will NEVER, EVER go back to Peak and I suggest you don’t go there either. It all started early last May when my engine failed due to no fault of my own, my husband is an ASE Master Certified Mechanic and has always taken perfect care of my 2015 Kia Sportage. My engine was covered under warranty since I only had approximately 34,000 miles. When we sent the tow truck off with our car, we called Peak to inform them that it was on its way. We informed them that we had records of maintenance completed on the vehicle and could get it to them if needed, but they said at that time it wasn’t necessary. After two weeks, we needed to beg for a rental car. Peak immediately denied our request stating that we needed to call Kia Corporate. Corporate informed us that we needed to speak to the dealership. Once we informed them that the dealership told us we needed to call them, Corporate granted us a rental car. It boiled down to the dealership not wanting to give us a rental car. We were never called by Peak for an update on our vehicle. Anytime we were curious on the status of things, we needed to call. On one such occasion, we were informed that the warranty claim had been denied due to no records of maintenance, but they had submitted it a second time and it was approved for an engine. We informed them, yet again, that we had records that were available to them if they would have asked for them. After several weeks passing, we received a call from Corporate informing us that the engine was on backorder. They stated that the dealership would give us a call as soon as they received the engine. After another several weeks, we called Corporate for an update and were given a shipping date. A week past the shipping date, since we had not heard a peep from Peak, we called them to see if the engine had been received. Peak informed us that it had been received and that they would be installing it. Another week passes with no communication from Peak. We call and are informed that the Head is in the machine shop, but that the machine shop they’re using is new and is taking longer than anticipated. (Side note: During our whole fiasco, my mother in law took her Kia Optima in to Peak for warranty work on her mirror and was informed that the Paint shop they were using was new and was taking longer than anticipated. Seems to be a favorite excuse of theirs.) In late September (nearly 5 months after going in to the dealership) that we called for another update, yet again, but this time we were informed that the vehicle was ready for pickup! All warranty work was completed, as well as the additional work we tacked on and were paying for in order to maintain the car. Upon arriving and after we paid for the additional work, we walked to the car. I noticed extreme hail damage that had occurred to the car that Peak had not informed us of, as well as several new door dings. They casually said they had a major hail storm in July and that everyone who had their car in for service was given a phone call. I have call records that indicate that we were never called, nor were we ever informed that if damage occurred to my car while in their possession, they were not liable. They refused any sort of assistance. Once we got the car home, we noticed several additional things wrong with the car. The alarm continuously triggered due to the hood sensor not being secured after the work was completed. The alternator had damage from the engine replacement. And the worst mistake of them all, it was leaking oil because the drain plug had not been properly tightened which could have caused another engine failure had it fallen out. We worked for months between the Service Manager at Peak, the General Manager at Peak, and through Kia Corporate, trying to sort this debacle out. Peak refused to assist in any way, shape, or form. Corporate assisted us as much as they could and we ended up having to have most of the damages fixed through our own personal insurance. Moral of the story, we will never go back to Peak and advise the same for anyone else. More