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704 Reviews of Peak Kia - Service Center
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August 15, 2014
Warning: Way overpriced for repairs Do not let Peak do repairs on your car without a warrantee. I was charged $1440.00 for struts and shocks on an 08 Amanti. Midas or Breaks Plus wo Do not let Peak do repairs on your car without a warrantee. I was charged $1440.00 for struts and shocks on an 08 Amanti. Midas or Breaks Plus would do the same job for $850.00. Breaks Plus uses excellent Monroe parts. Also, the final bill was $139.00 more than I was quoted due to taxes and some "shop fee." I was sick enough already that I paid so much and this was a final blow. Do not pay the $125.00 "diagnostic fee" before getting a solid estimate. They said, that I had to pay this to "find out what is wrong." However, any reputable repair shop can give a close estimate of shocks and struts on a particular car. This fee tends to obligate to let Peak do the repairs. It was my fault for not walking away from this repair, but I will never let Peak do repairs again. I feel like a sucker. Everyone was friendly enough, but it was not worth the extra $650.00. I have had good Peak before this happened and I am disappointed. More
by whittier3
Employees Worked With
Don't remember the name of the lady in service
Helpful June 04, 2014
2010 kia forte coupe engine cover clips failure The engine appearance plastic cover metal clips at the rear failed at 30,600 miles. Dealer would not replace them under warranty saying someone broke The engine appearance plastic cover metal clips at the rear failed at 30,600 miles. Dealer would not replace them under warranty saying someone broke them. No one went near the engine except to change the engine oil and no need to remove this cover to change the oil. The metal clips are very thin. The break had sharp edges, no bending or distortion occurred. Looks like a fatigue/vibration failure. I am an electrical/mechanical engineer and I know what fatigue failure looks like. Never had this type of dealer service on a car that was still under warranty. The rear clips are part of a stiff metal hinge, but the front are just rubber to rubber plugs. Obviously the cover vibrates because of the rubber flexing. However, the rear hinges being very tight don't move. This places the fatigue type stress on the very thin and narrow strap that is screwed to the plastic engine cover. More
by bert1milano
Employees Worked With
and the service manager, Brett McCabe, Chad Charlton
January 23, 2014
It was my first time using this dealership and service center. It was one of the worst customer experiences I have encountered. During my very first time interacting with Brett, he yelled at me and told m center. It was one of the worst customer experiences I have encountered. During my very first time interacting with Brett, he yelled at me and told me he was done dealing with me and my issues. He told me to leave the dealership and not ever return. Brett was rude, condescending, and disrespectful. Brett will get what he wanted, and I will never return. I will never own another KIA. I will make sure to share my experience with as many people as possible so that nobody else has to have such an awful and demeaning experience as the one I had. More
by unhappycustomer6
Employees Worked With
Brett McCabe
August 14, 2013
You guys rock. Thanks for taking care of my glove box. We are getting ready to take a road trip to Vegas and can't wait to try out our new car on the interstates. We are getting ready to take a road trip to Vegas and can't wait to try out our new car on the interstates. More
by valwatson2
Employees Worked With
Matt the Manger
July 13, 2013
I picked up my KIA on Monday and on my way home yesterday the radio went out! Nothing on the screen would work and I was driving in silence. I pulled into the Peak KIA Service and Chad came out and showed me the radio went out! Nothing on the screen would work and I was driving in silence. I pulled into the Peak KIA Service and Chad came out and showed me the simple fix of hitting the reset button. He was very friendly and knew exactly what had happened as soon as I told him. Everyone at Peak Kia has been friendly and courteous. More
by msmigrane
Employees Worked With
Chad Charlton
April 03, 2013
Extraordinary, is the only word to describe my experience with Peak Kia. Your Sales Rep. Mr. Paul O’Farrell was extraordinary. His professional approach and mature demeanor was instrumental in defusing with Peak Kia. Your Sales Rep. Mr. Paul O’Farrell was extraordinary. His professional approach and mature demeanor was instrumental in defusing a volatile situation. I was extremely agitated, to say the least. Paul took charge of the situation and was able the set me at ease, and was able to start to solve my problem. Your Technician Mr. Matt Friedli was extraordinary. He is one of those savvy and unique individuals that can think outside the box. He was able to quickly analyze my situation and come up with and extraordinary easy fix to my problem. I would recommend that he communicate to KIA his solution. I am sure other service dept. could benefit from his expertise. I want you to know that because of Paul and Matt I will continue my patronage and will recommend Peak KIA at every opportunity. Peak KIA is a Great Idea!!! More
by danbelger
March 08, 2013
The Service Team was great to work with they are very passionate and honest with every recomendation, they are not selling you what they want they are selling you on what you want. if you like customer s passionate and honest with every recomendation, they are not selling you what they want they are selling you on what you want. if you like customer service this team is incredible. Thanks Service Team. Scott Janson. More
by sjanson
Employees Worked With
Brett McCabe, Chad Charlton
February 19, 2013
Fantastic service by Chad and Brett in the service department. I have owned many different luxury cars and their service and customer lounge is amount the best I have ever received! And as a nice touc department. I have owned many different luxury cars and their service and customer lounge is amount the best I have ever received! And as a nice touch not only did they clean my vehicle, they cleaned the interior, floor mats and went the extra mile to essentially detail the car as if it was brand new! I really appreciate the prompt service and little things they do to make your experience the best it could be. And, if you do go in for service the customer lounge has wonderful massage chairs, a workout facility as well as fresh baked cookies!!!! Regards, Rex Williams More
by RexWilliams
Employees Worked With
Brett Mccabe
October 04, 2012
DO NOT take your car here to be serviced. $1200 and they didnt't put it back together correctly. Two days after picking the vehicle up it was missing on 3 of the 6 cylinders. A week later it was discovere didnt't put it back together correctly. Two days after picking the vehicle up it was missing on 3 of the 6 cylinders. A week later it was discovered that the mechanic failed to reconnect the engine fan. Took it both times to a neighborhood garage and they fixed it for FREE!! Left a message for the service underwriter to call me and a month later still waiting. Will never buy or get a car repaired here again. More
by CFiala
Employees Worked With
Jim Scarpello
April 26, 2012
Paul goes the extra mile to help, answers any questions I have. Will tell all my friends looking for a car to see Paul O'Farrell! 5 stars in my book! have. Will tell all my friends looking for a car to see Paul O'Farrell! 5 stars in my book! More
by jed54
Employees Worked With
