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Pearl Chrysler Jeep Dodge Ram - Service Center

Peotone, IL

4.8
151 Lifetime Reviews • Review Dealership
Call Service Center (708) 258-1700

151 Reviews of Pearl Chrysler Jeep Dodge Ram - Service Center

Sort by
February 26, 2021

"Great people and service at PEARL! I would recommend all..."

- ronsjostrom

Great people and service at PEARL! I would recommend all my friends to shop at Pearl and to get their service done there as well.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Hineline
5.0
Jim Skidmore
5.0
Report | Print
Feb 26, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Thanks for trusting the Pearl Chrysler Dodge Jeep RAM team! We're glad to have you as a customer!

Feb 27, 2021 -

ronsjostrom responded

Maybe you could hook me up with a 22021 JEEP Calendar.

Helpful
February 12, 2021

"The staff was knowledgeable, efficient and friendly. The..."

- J.SIMBLE

The staff was knowledgeable, efficient and friendly. The service department fixed my tire very quickly. I was appraised of the work that they were going to do and how much it was going to cost which I appreciated. I am very pleased with the service that I received.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
The woman in the service department
Report | Print
Feb 15, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Pearl Chrysler Dodge Jeep RAM!

Helpful
February 11, 2021

"In and out quick friendly service. Very pleasant service..."

- gwallerich

In and out quick friendly service. Very pleasant service writer listened to my concerns and was able to resolve my issue. Clean and comfortable waiting area .

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
Feb 12, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Seeing your five-star review made our day! Thank you for taking the time to leave us your comments about your recent service appointment to Pearl Chrysler Dodge Jeep RAM. We're so glad to hear you had such a positive experience, and we look forward to seeing you soon!

Helpful
January 29, 2021

"Service Dept. was very nice. Got my oil changed and put..."

- snoopygirl21

Service Dept. was very nice. Got my oil changed and put on new tires. Checked all fluids. I never have any problems. Very happy and satisfied with Pearl. I will be going back.

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Skip Disabato
Report | Print
Jan 29, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Thanks for trusting the Pearl Chrysler Dodge Jeep RAM service team! We're happy we could help you out, we'll see you at your next appointment!

Helpful
January 18, 2021

"My car is 12 years old and i still bring it back to the..."

- Joe

My car is 12 years old and i still bring it back to the dealer quality work great service and great people.i am always satisfied

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jan 20, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for your loyal business with us, Joe! We are thankful to have you as a Pearl Chrysler Dodge Jeep RAM customer.

Helpful
January 18, 2021

"They were kind& courteous communication was excellent,..."

- ctjchgo

They were kind& courteous communication was excellent, had no worries on my vehicle in being trusted at pearl , pricing was fair parts were all in stock. Class act dealer ship. Thank you for the great service.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex in service & ken in service
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Jan 19, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

We're happy to hear you can trust the Pearl Chrysler Dodge Jeep RAM team! We appreciate your business with us, thank you!

Helpful
January 12, 2021

"Came in for recall on car was done and had to come back..."

- GMITCH5

Came in for recall on car was done and had to come back 15 minutes later after car died and static on all stations never had that before they put in another fuel relay on a recall the second one in one hour and service should get there act together and test vehicle after working on vehicle

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Recommend Dealer
No
Employees Worked With
Who ever works in service dept for recall
Report | Print
Jan 13, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for your review. We take a lot of pride in the service work that we do and we always test drive the vehicles after we fix them to make sure they are operating the correct way. In your case the vehicle messed up after you picked it up which can happen. We then worked on it as soon as you brought it back and fixed it. Sometimes parts fail even if they are new, but when this happens we try and do whatever we can to get it fixed right away. If you would like to discuss this further please reach out to our service Manager and he will be glad to talk with you about it.

Jan 13, 2021 -

GMITCH5 responded

You did not test drive it the first time after fixing the first time we saw them drive it out and park in front no test drive. As I drove the car while exiting your lot it died and the radio now was not functioning due to excessive static it was really bad never had that problem was on all stations before exiting your lot and I then tried to restart and took it for a test drive which I brought the vehicle back immediately and went to the service line which you took and replaced the part again with two techs working on vehicle and Rob the service manager said he took for test drive and seems to be ok. Every time I come in for service I experience disappointment in the service.

Jan 13, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

You are more then welcome to take your vehicle anywhere you would like to for service. We have lots of customers and we treat everyone with respect and we try to make sure the vehicle is fixed right the first time but things do happen. This is not new for any service department. Thank you and have a great day. You can call and talk to Rob or Chad if you would like to communicate further.

Helpful
December 25, 2020

"Easy to make appointment. Nice place to wait. Masks worn..."

- BRANDT618

Easy to make appointment. Nice place to wait. Masks worn by all in public areas. Service was done in the time promised. Friendly place to do business

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Unkown
Report | Print
Dec 29, 2020 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for the kind words! We hope to be of service to you again in the future! - The Pearl Chrysler Dodge Jeep RAM Team

Helpful
December 23, 2020

"Service Department always gets me in for an oil change..."

- ksteele2

Service Department always gets me in for an oil change with minimal wait...bravo! why do I have to leave a 25 word review? ANNOYING!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Dec 23, 2020 -

Pearl Chrysler Jeep Dodge Ram responded

Thanks for taking the time to leave a review, we do appreciate your feedback! We're glad to hear our service team is efficient! Happy holidays!

Helpful
December 15, 2020

"Everyone is always so friendly and very helpful/..."

- A_JUAREZ95

Everyone is always so friendly and very helpful/ knowledgeable. The services are very quick too. The customer service is outstanding! I would highly recommend this location!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Blayne Grassle
5.0
Jim Skidmore
5.0
Report | Print
Dec 15, 2020 -

Pearl Chrysler Jeep Dodge Ram responded

Thanks for the 5-star review! We're so happy to hear our team is always helpful and knowledgeable at Pearl Chrysler Dodge Jeep RAM. We hope to see you again soon!

Helpful
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