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Pearl Chrysler Jeep Dodge Ram - Service Center

Peotone, IL

4.5
253 Reviews

253 Reviews of Pearl Chrysler Jeep Dodge Ram - Service Center

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March 19, 2021

Prompt, thorough service department - brought my car in because the radio wasn't working, and I was having issues with the drivers seat. They did a full inspection, found several issues, and completed the More

by vicpieexc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service department
Mar 22, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

It was our pleasure to take care of you! Thanks for choosing Pearl Chrysler Dodge Jeep RAM for your service needs!

March 13, 2021

I have had multiple repairs done on "BIG RED" my 1997 Cummins 2500 4x4 and am pleased with the work and diagnosis of repair. Always a great experience getting my necessary repairs done. Its family a fair More

by Wade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service crew all fiendly and profeshional
Mar 15, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Thanks for being Pearl Chrysler Dodge Jeep RAM customers! It's always our pleasure to take care of BIG RED and your wife's Jeep! Thanks again and take care!

February 26, 2021

Great people and service at PEARL! I would recommend all my friends to shop at Pearl and to get their service done there as well. More

by ronsjostrom
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Hineline
Feb 26, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Thanks for trusting the Pearl Chrysler Dodge Jeep RAM team! We're glad to have you as a customer!

Feb 27, 2021 -

ronsjostrom responded

Maybe you could hook me up with a 22021 JEEP Calendar.

February 12, 2021

The staff was knowledgeable, efficient and friendly. The service department fixed my tire very quickly. I was appraised of the work that they were going to do and how much it was going to cost which I appre More

by J.SIMBLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The woman in the service department
Feb 15, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Pearl Chrysler Dodge Jeep RAM!

February 11, 2021

In and out quick friendly service. Very pleasant service writer listened to my concerns and was able to resolve my issue. Clean and comfortable waiting area . More

by gwallerich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer
Feb 12, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Seeing your five-star review made our day! Thank you for taking the time to leave us your comments about your recent service appointment to Pearl Chrysler Dodge Jeep RAM. We're so glad to hear you had such a positive experience, and we look forward to seeing you soon!

January 29, 2021

Service Dept. was very nice. Got my oil changed and put on new tires. Checked all fluids. I never have any problems. Very happy and satisfied with Pearl. I will be going back. More

by snoopygirl21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Disabato
Jan 29, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Thanks for trusting the Pearl Chrysler Dodge Jeep RAM service team! We're happy we could help you out, we'll see you at your next appointment!

January 18, 2021

They were kind& courteous communication was excellent, had no worries on my vehicle in being trusted at pearl , pricing was fair parts were all in stock. Class act dealer ship. Thank you for the grea More

by ctjchgo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex in service & ken in service
Jan 19, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

We're happy to hear you can trust the Pearl Chrysler Dodge Jeep RAM team! We appreciate your business with us, thank you!

January 18, 2021

My car is 12 years old and i still bring it back to the dealer quality work great service and great people.i am always satisfied More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 20, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for your loyal business with us, Joe! We are thankful to have you as a Pearl Chrysler Dodge Jeep RAM customer.

January 12, 2021

Came in for recall on car was done and had to come back 15 minutes later after car died and static on all stations never had that before they put in another fuel relay on a recall the second one in one hou More

by GMITCH5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Who ever works in service dept for recall
Jan 13, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for your review. We take a lot of pride in the service work that we do and we always test drive the vehicles after we fix them to make sure they are operating the correct way. In your case the vehicle messed up after you picked it up which can happen. We then worked on it as soon as you brought it back and fixed it. Sometimes parts fail even if they are new, but when this happens we try and do whatever we can to get it fixed right away. If you would like to discuss this further please reach out to our service Manager and he will be glad to talk with you about it.

Jan 13, 2021 -

GMITCH5 responded

You did not test drive it the first time after fixing the first time we saw them drive it out and park in front no test drive. As I drove the car while exiting your lot it died and the radio now was not functioning due to excessive static it was really bad never had that problem was on all stations before exiting your lot and I then tried to restart and took it for a test drive which I brought the vehicle back immediately and went to the service line which you took and replaced the part again with two techs working on vehicle and Rob the service manager said he took for test drive and seems to be ok. Every time I come in for service I experience disappointment in the service.

Jan 13, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

You are more then welcome to take your vehicle anywhere you would like to for service. We have lots of customers and we treat everyone with respect and we try to make sure the vehicle is fixed right the first time but things do happen. This is not new for any service department. Thank you and have a great day. You can call and talk to Rob or Chad if you would like to communicate further.

December 25, 2020

Easy to make appointment. Nice place to wait. Masks worn by all in public areas. Service was done in the time promised. Friendly place to do business More

by BRANDT618
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unkown
Dec 29, 2020 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for the kind words! We hope to be of service to you again in the future! - The Pearl Chrysler Dodge Jeep RAM Team

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