Pearson Nissan Of Ocala

I received a text saying that my car was ready to be picked up, I went to the dealership as soon as I got the text. It took around 30 minutes for them to find my service advisor to release my car to me. picked up, I went to the dealership as soon as I got the text. It took around 30 minutes for them to find my service advisor to release my car to me. More

I needed to acquire a new car as my vehicle had been hit by lightning which totally obliterated its electrical system. I checked out 3 car dealerships, one that I had been dealing with for 10 years, and two by lightning which totally obliterated its electrical system. I checked out 3 car dealerships, one that I had been dealing with for 10 years, and two of which carried makes that I never drove. I was very happy with Pearson Nissan. Jeff was my salesman. He listened to what I wanted, we discussed my situation and we did the test drive on the Rogue. I really loved the way it rode, the interior, and it was perfect for me. But I also checked out another nearby dealership. Although that vehicle had more options, I was driven away by the high pressure negotiation by the salesman and the manager. Two hours of nonsense. With Pearson Nissan what l appreciated was I had my answers on my initial visit, price & negotiation, and they put no pressure on me. In 1 hour I had my numbers and test drive. They listened and they didn’t highball me then bicker a price down. I took the Rogue home that day. My experience was wonderful from start to finish. If their service department works as efficiently as the sales, I’ll return again for sure. More

Keeps telling me car is fine even car will not shift because it has no codes.. I mean I know CVT transmissions don’t technically xxxx but car will redline at 6,500 RPM randomly an top out at 60mph with because it has no codes.. I mean I know CVT transmissions don’t technically xxxx but car will redline at 6,500 RPM randomly an top out at 60mph with a 3.5L V6. An other times it drives fine. Just “shifts” a little hard in like the 6th an 7th gear indicator More

Always enjoy dealing with Isaac. He takes the time to understand why I m there. I value his knowledge and recommendations! He takes the time to understand why I m there. I value his knowledge and recommendations! More

Service advisor was friendly and knowledgeable. The waiting area was nicely equipped with refreshments and comfortable.My car was completed in the estimated time at a fair price. The waiting area was nicely equipped with refreshments and comfortable.My car was completed in the estimated time at a fair price. More

They were very accommodating and friendly… they did a good job on our recall headlights … we left satisfied… I will recommend there services… good job on our recall headlights … we left satisfied… I will recommend there services… More

Our advisor was very friendly and helpful all questions asked were handled great all around great visit asked were handled great all around great visit More

VERY unhappy with "service" for my transmission problem. ...even though it is well-known & well-documented that Nissan CVT issues,y car was "dismissed" with explanation that corporate wasn't convinced that I ...even though it is well-known & well-documented that Nissan CVT issues,y car was "dismissed" with explanation that corporate wasn't convinced that I have a problem (this after 8 days in the shop...& 8 days of paying for a rental car!!!). Original ("highly technical") diagnosis showed that the vehicle DID have a transmission problem, it WAS under warranty, a replacement transmission WAS available to be installed, & it was unsafe for me to drive. But,....final decision had to be okayed by Nissan corporate. Then was told, days later, that Nissan was refusing to pay for a new transmission, & so I should take the car home & bring it back if 5he problem got worse and/or the engine light came on!!!! Seriously???!!! Nissan has multiple class-acton suits & hundreds of separate ones concerning defective CVT transmissions, but they prefer to ignore this life -threatening issues because it's too costly to replace all their defective transmissions!!! Bottom line over human life!!!! I have spent the last 2 days telling everyone that I know across the country to tell everyone that they know NOT to buy any Nissan vehicle, unless the feel like commiting suicide or want to kill other people!!! I have called Nissan Consumer Affairs, have a case number (#47688383), & am awaiting some word from them....however, after heavily researching this ongoing problem, I am not expecting any positive action. Both Nissan & Pearson need to change your mission statements by removing clauses that mention "customer satisfaction"....I was told over & over that corporate was NOT willing to spend the money to replace my faulty transmission. They opted to "reprogram" it, which did NOT eliminate the "hiccuping" ride. I was told that a Pearson technician could not find any further issues after reprogramming my transmission! However, In the 2 days since I left Pearson, I've had numerous surges &"hiccups" (although, because I'm afraid to drive it, it really hasn't been driven much!!). This whole ordeal has been a devastating nightmare!! And, now, I'm stuck with a vehicle that is a death trap! Service? I think not!!! More

Pleasant and informative Service Staff. Thankful for the Speedy Service. I would Highly recommend this Service Department. Thankful for the Speedy Service. I would Highly recommend this Service Department. More

I already did this survey but I’ll try again. The battery which was a Nissan replacement 2 years ago because the same corrosion happened on the original battery. As I recall There was no charge The battery which was a Nissan replacement 2 years ago because the same corrosion happened on the original battery. As I recall There was no charge for it as it was under warranty. This replacement battery had even worse corrosion which ruined the battery posts. I paid for a battery clean and check which was poorly executed. When I returned to the service Dept after discovering the mess that had been made vs “cleaning” it they also replaced the posts at no charge to me. t the moment I am satisfied with the service but I will soon be looking under the hood again and every month in the future to see if the corrosion is building again. I will NOT purchase the replacement battery from Nissan when the time comes More