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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,917 Reviews

3,917 Reviews of Pearson Nissan Of Ocala - Service Center

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January 06, 2025

I always feel comfortable sending my son with his car for service. Vanessa is great at explaining things to him and making sure everything gets taken care of in a timely and cost effective way. More

by SARAHJ1076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Pearson Nissan Of Ocala responded

We’re truly honored by your feedback! Knowing that you feel comfortable sending your son to us for service means so much. Vanessa takes great pride in ensuring our customers feel informed and confident, and we’re thrilled to hear she’s been such a reliable and helpful resource for your family. Your trust is incredibly valuable to us, and we’re grateful for the opportunity to continue taking care of your automotive needs. If there’s ever anything else we can do, please don’t hesitate to reach out. Thank you for choosing us!

January 05, 2025

You have the best people at your office. David is very helpful and professional. Myra is excellent at her job . I enjoyed working with them.. The prices are very reasonable and the best in t More

by Abdul Barhoush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McQuage and Myra at the service department
Jan 06, 2025 -

Pearson Nissan Of Ocala responded

"Thank you for the wonderful review! We are thrilled that David and Maira were able to provide truly exceptional service. If there’s anything else you need, please don’t hesitate to let us know."

January 05, 2025

You can trust the Pearson Nissan service department to find and fix any issue you may have with your vehicle. Vanessa is a very competent service advisor who cares about meeting the needs of the customers More

by PAHODGES
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your trust and kind words about our service department! We’re delighted to hear that Vanessa’s dedication and expertise stood out to you. She truly cares about ensuring every customer’s needs are met, and it’s wonderful to know her efforts made a difference.

January 05, 2025

Vanessa Dean is a very conscientious service advisor, explains necessary services and the costs involved thoroughly. More

by VILLARREALFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert (porter) intelligent young man a keeper.
Jan 06, 2025 -

Pearson Nissan Of Ocala responded

We are so glad that Vanessa was able to provide truly exceptional service.

January 04, 2025

Always a great experience that is why I keep coming back to Pearson Nissan. Thank you. More

by Brienababy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Pearson Nissan Of Ocala responded

Thank you so much for your loyalty and kind words! We’re thrilled to hear that you always have a great experience with us. Your continued trust and support mean the world to us. If there’s ever anything you need, don’t hesitate to reach out. We look forward to serving you again soon!

January 03, 2025

I think that the service is better than the Toyota. Since I got Nissan I felt good. I have my reserve with the transmission, but I will see. Time and use will prevail! More

by JAESCOBAR55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Pearson Nissan Of Ocala responded

Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying your Nissan and feeling good about your decision. We understand your concerns about the transmission, and we’re here to help if you ever need any assistance. Over time, we’re confident your vehicle will continue to meet your expectations. Please don’t hesitate to reach out if you have any questions or need support in the future!

January 01, 2025

Very quick and polite people in the service center. Service was very fast and pleasant. I was treated very well. More

by TWINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Pearson Nissan Of Ocala responded

Thank you for the high rating! We’re glad we could provide you with Truly Exceptional service.

January 01, 2025

Vanessa was extremely pleasant to work with. She addressed all of my needs in a professional manner. Would highly recommend her in the dealership. More

by Sandrasnaturalsoaps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your wonderful review! we are Glad to hear that Vanessa was able to provide you with Truly Exceptional Service.

December 28, 2024

I purchased my car at Pearson and took it in for its first oil change. The process was friendly and efficient. So far I am very happy with my purchase and the service. More

by gpjevach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Pearson Nissan Of Ocala responded

Thank you for sharing your experience! We're thrilled to hear that your first oil change at Pearson went smoothly and that you found the process friendly and efficient. It's wonderful to know that you're happy with both your purchase and the service. We appreciate your trust in us and look forward to continuing to provide you with exceptional service in the future. If there's anything else we can do for you, don't hesitate to reach out!

December 28, 2024

One star because of the service manager. Service advisor Vanessa was very good. Manager was extremely rude and very unprofessional. Needs to go to diversity training or replace him. Kind More

by bnf0072000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Morejon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Pearson Nissan Of Ocala responded

Thank you for sharing your experience with us. While I’m glad to hear that Vanessa provided you with excellent service, I am deeply sorry to learn about the concerns you raised regarding your interaction with our manager. This is not the level of professionalism or respect we expect from our team, and I sincerely apologize for the disappointment and frustration this situation has caused you

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